Dillards at Oak Court Mall customer service is non existence. In the past I was able to purchase items and have it ship to an address. I was told by one salesperson to make my purchase on the internet. Currently, I do not have internet and I thought purchasing directly from the store will speed up the process. The salesperson told me that I might need to go to customer's service. I did and that person told me that it should had been handled from the floor. I told her I was directed to her. She picked up the phone and dialed a number. She handed me the phone receiver and told me speak with Patricia to place my order. Why is the store opened when you can't receive service. Oak Court Dillard's was known for excellent service but this is not case anymore. If people are willing to come in and spend their hard earned money in your store, there is expectation that the salesperson as well as customer's service personnel are there to help.