Spectrum Store — Attraction in Mentor

I am writing this review for Brandon at the Mentor Spectrum Store. My Husband Michael and Roseann DeBlasio visited the Store in search for new phones and service. We were greeted by this young man who nicely greeted us and asked us what he could help us with. We said, New Phones. Brandon showed us the various cell phones and asked us what are interest in the phones that we are comfortable with. He explained everything to us and when we didn't quite understand he explained more in detail. You see, we are not internet or phone savvy. After choosing our phones,Brandon, began transferring our info from our old phone to the new phones that we purchased . Then he took the time needed for us to get all our questions asked and we felt very confident in choosing Spectrum phones. This is very important what I am explaining here in this review. I was very reluctant in changing phone services because We were with this Carrier for 15yrs. But when we visited this store, we were greeted by 4 young men at the door and a new female employee. They asked us how they could help us, and we said we r here to purchase new phones. But before we do, we would like to know if you would transfer our info from our old phone to the new one? They ALL answered NO! The Company doesn't do this service anymore. I said, my Friend just purchased a 1,000.00 phone from here and this female employee transferred all her info from her old phone to the new. Is she working today, I asked? They said NO! So, we walked out, were were not making an appointment with this female employee to help us and we left. These young men Employee's could care less if this Company lost a Customer and yes, we were Customers for 15yrs. We then went to Spectrum for our new phones. Before any of this occurred, My husband went to Spectrum to get information on the new phones and he was satisfied with the assistance another young man helped him with. So Brandon became our salesperson to help us with everything. He then suggested that we visit again and bring my tablet and other info that I had written in my book of passwords. We visited a few days later. All was well! We were so Satisfied! Brandon also explained to us that if there is a problem to visit the store again and he would help us in anyway he can. By the way, In walking in to the store that day, and seeing this young man, something very familiar told me that I knew Brandon somehow. Yes, when he saw me too he said, yes! Then we figured it out that Brandon was my Girlfriends Grandson. Small world! I Love my Spectrum New Phone! I know that my husband and I made the correct decision in purchasing them. Thankyou! And Thankyou to Brandon who made this transition from our old carrier and phones to Spectrum's! We purchased our Spectrum phones on August 26th. A satisfied new customer! Mike and Roseann...

very disappointed in handling the purchase of a new iphone for my son. My adult son went to store to purchase phone but was not the account holder. He reports not having a great encounter with one of the employees. So i ventured up to store to make the purchase.since my name was on the account. Everything was great until it came time to purchase the phone. The specialist showed him two phones that were in stock and he picked one. I presented my ID and same credit card that is used for montly billing to make the purchase, but the system ran into a glitch and the specialist did not know what to do. I asked if she could call Spectrum to for additional assistance but she did not. She asked another employee and the reason was "fraud" . The phone will have to be shipped out to my address by Fed Ex.. I was not happy with this because someone always has to be home to sign for the package. I asked the specialist again to retry as i had proof of who i was and a form of payment. But she stated there is nothing she could do; she had me sign the signature pad and stated i would be getting emails about the delivery. I walked out of the store very frustrated as i could have done all of this online... why have a store to make a purchase when you cannot make a purchase. When i got home, i checked my email to find a message from spectrum. I had to prove again i was who i was before they could ship the phone. I called and spent 30 min on the phone explaining my bad experience at the store and they told me i should have told them to call customer service to work out the issue. Of course i did that and they apologized. Needless to say, i had to prove AGAIN who i was before the phone could be shipped . Fast forward two days later, the phone wento out for delivery and i was not home so the phone went to their main fed ex site 30 min away. My son had to drive and pick it up after his work day. Again, very disappointed in not being able to handle an instore purchase of a phone ... especially when the customer ahead of us was able to . I would hope the team in the store would be able to get additional training to avoid this ridiculous situation again creating frustration on the customer end. And.. you cannot directly contact the store via phone. You have to walk in to speak to one of them. No direct connection between the customer service agents online and the actual store. What is that about? From one very...

These cable business are so for humans that don’t realize that cable is not a big thrill in life I fill that spectrum has no accountability because I’m pretty sure services are not that great if these company’s can over charge u for basic cable this is Total rip off I don’t get these prices they charge for cable shows that get showed repeatedly over & over again I fill cable company’s are using services shading the rich also middle class and poor communities I fill because some customers are able to afford the phone internet and cable are some ov us just say no . I fill spectrum holds customer info to stop the company from falling apart I mean what does my self as a customer have to lose maybe income or maybe job lose or even a traumatic experience.I fill when a company’s holds a customer account then blocks there address from getting other services from other company’s I fill is a very wrong move I called to settle my last bill this company says we can’t settle the owed amount I fill humans need to stop giving into these cable company’s that are really better known as they don’t care about what customers are going threw I’m just overwhelmed with trying to find a decent cable company that actually cares about there customers I fill this going to far when they blocked my apartment unit from getting service also other services when I asked to settle the past dew amount they explained they can’t settle I fill I’m being used as a piece ov dog meat I’m disabled I explained the past dew amount and asked if I could settle the acccount out the rep from spectrum explained I could pay $100 this month and finish up the rest next month I fill that was a low blow to the gut because she at no giving point checked to see if she could settle the account for a lesser amount I think I’m gonna find away to file something against this company for illegally blocking my home from services I fill that is shading the law butt maybe spectrum can get away with doing back door stuff to there previous customer to get full payments I fill this is so unprofessional the way they tell unnessary fibes on tv and false advertisement when the informercail comes on in a vehicle radio or on a the tv screen I thought they were in court for this same thing a couple yrs ago maybe I’m tripping butt hey they were then I can’t tell and my parents were no glass...