OfficeMax — Attraction in Merriam

This store is terrible, no customer service, no ones wants to help you by taking you to an item, they just point, a lot of safety hazards, like gray totes in almost all of the aisles on the floors, stinky and dirty, also on the nasty stained looking carpet under the furniture, very dangerous for a person to trip over, get hurt and sue the company. An employee told me they are there for leaks along with the black X tape on the floors.. it wasn’t raining and they are still out in the aisles. Shelves are empty, saw a mouse come from their back room, no public bathrooms, I did ask to use the bathroom as I had an emergency situation and it was filthy and no toilet paper, their shelf selection of merchandise is none, the print shop looks like a tornado went through it, trash everywhere and very unorganized. Several employees cussing, using vulgar language, real professional!! They don’t have a tech service there or even a tech person, they had no knowledge of the laptop that I brought in. Floors are dirty and sticky, ladders out on the floor and in the aisles, not enough checkers, but 1 person. No employee came up to help this lady check out customers. She called but no one came. Employees wearing Office Depot shirts were untucked, dirty and I walked by one employee that had such bad body order, doesn’t make me want to shop or try to shop here again. Employees talking in the print area and everywhere throughout the store to each other not paying attention to the few customers in the store. This store is in bad shape, I felt like I was in a warehouse environment. I don’t know where your upper management is, like Corp, and why they haven’t closed this store or at least get new management, someone that cares about the store, it’s employees and customers, because this store has none of these things and to think that this is ok and looks good. Far from it, not sure what that store manager does, but they are definitely not interested in their employees and what their store looks like. Better get a new manager that knows what a nice, friendly, clean, stocked store and good employees look like. It’s NOT this store!!...

If I could give this location less than one I would. I spend a lot of money at this store. Usually my experience is ok here. Today, 7/30 around 5:30p is the second time I have been treated badly at this location by the same young lady each time. Today she did it in front of my daughter and a man that came in after me. I came in, grabbed the printer cartridge I needed and went to register at the print counter because she seemed to be the only one there. I asked if she could ring me up. She said yes, I swiped my card and was told the slide on that machine didn’t work. I said ok no problem, she didn’t offer to move to another machine, so I said I would need to move money onto my other card which takes only a moment. I was in the store first and was patient and kind about office max’s machine malfunctioning. The lady seemed upset she told me to hurry up because she didn’t want her register to time out then left for nearly 8 min to help the man who came in after me. When she came back she said are you ready yet rudely and I said yes, And then she said I’m going to ring him up at the other registers and began walking away again. I asked if she could just let me ring up my cartridge and she continued to walk away going to cash the gentleman who came after me at the register by the doors. Which would have been ok but if I could have been rung up somewhere else with my initial card then why was I the one waiting and being talk down to in front of my teenage daughter. I told her that I thought she was being very rude and if I had treated my customers the way she just did then I would not keep many clients. I was treated like my money wasn’t good enough for her. So I walked out after telling her she’s a rude lady. She shouldn’t be working the printing counter or any register because I felt that I was treated unfair and she was more interested in flirting with the man who came in after me. Maybe if that’s what matters she should work a job that does not consist of human decency and kindness to customers. I treat all people well but today I felt angry and mistreated so I may never spend...

My first several visits were great. Sales people were friendly and really helpful but also great sale prices. Spoke specifically to someone about a new laptop but decided not to purchase that day. MY VERY LAST VISIT was on day 15 when return policy was EXACTLY 14 days. Within those 15 days, I had been in a car accident and had nessages (text and vm) from adjustor for statement about incident, body shop about car ready, from Enterprise car rental. Blake the manager on duty was NOT budging!!!!!!! The manager who assisted me with my purchase said this laptop was touchscreen along everything else that I needed and expressed at time of purchase. Laptop was a great price $420 out of $1,000 I had spent that night. The manager while ringing me out asked me if I wanted warranty on laptop and of. Ourse I said YES. UNFORTUNATELY, he assumed I wanted to purchase warranties on everything I bought. This included a $3.00 warranty on a $20 mouse!! So even though BLAKE would not budge on 1 day past deadline due to circumstances, I had him refund every "warranty" on the rest of my items. If I hadn't gotten such good deals on my other $500 in purchases, I would have returned it ALL!!!!!! Now I am stuck with a laptop that does not have a very important feature I need and was tilf it had. I will NEVER go to Office Max again but if I do, I will purchase online and have delivered for free. Screw You Blake. Common courtesy is gone from his soul as is good customer service. Oh and he wouldn't return it because laptop smelled like smoke. Nothing an alcohol towellette could not take care of for resale and keeping a customer who had spent close to $2,000 in last three visits....