Ulta Beauty — Attraction in Mesquite

Update: 8/25/2020. Please read my updated review below for correction to my keratin treatment.

New review: Previously when I reviewed I showed my dissatisfaction for the organic treatment which I have done for the first time at Ulta beauty.

Here is what happened, I called customer service and complain via. Email and on v.next day I received a call from Ashley (hair stylist at Ulta). She wanted to have a look on my hair as to why I feel so much dissatisfaction. I met Ashley and manger September and she said as my hair is thick and strong and I have virgin hair so maybe the treatment hasn’t worked well previously but I said u are an expert if you can see my hair is like that than take treatment and necessary steps accordingly and give right direction to customer so they do not get dissatisfied. September and Ashely were v.helpful and apologized to me. They sure gave me option to get second treatment or refund. They told me that there would be no harm to my hair on doing second keratin treatment.

I chose to do second time treatment. On my treatment Ashley was v.good and she told me the whole process and took better care of me and asked me If I have any irritation or anything. She paid 100% attention to everything and made sure its upto my satisfaction. My hairs were soft and silky and shiny and at the end of my treatment I did feel alot big difference. She said if even I feel my hair is still not better than to give her a call back asap. I was v.pleased. Even Daymon (my previous hairstylist) was really good on terms of customer talk and interest.

I am uploading a photo of my hairs on the 3rd day after my hairwash of 2nd treatment. Its soft and silky and just the way I want. Thanx ulta for really good customer service. I am happy and satisfied.

Old review: This was my first time had organic keratin treatment. I was nervous if my hair would go damage or doesn’t show improvement with softness and shine. It will be waste of money and yes sure it is. I was charged $305 (organic treatment, hair trimming) My hair stylist was Dymon. My hair is no soft or strengthened or shiny. I still feel roughness. I want my full money back.

On the same day when my treatment was almost over ... I said Dymon more than thrice I still feel my hair rough and dull and he said that because its your damaged hair but lol thats why I am doing keratin treatment. He said he gonna wash it after doing straightening and then he cut my hair and did curls I don’t know why. I still didn’t liked it. I am happy with his patience he was half an hour more with me after closing but my hair cut was done from back and not from front as I told i wanted front hair little but maybe he wanted to hurry up. However he was half an hour more with me and so the 2 star is just for his service and nothing else for the treatment. He said your hair will be just good to go till 9 months and its not even three days My hair is bad.

I had treatment on staurday. I wasn’t happy cause as I said to dymon i feel my hair is rough there was no softness.. it was so much of iron on my hair ... first straightener and then curler. My hair was stiff. Then stetting spray. Today i.e tuesday I washed my hair and I am seriously crying alot. My hair is rough and doesn’t feel like I had did any treatment of $300.. atleast its keratin I should expect some good result atleast softness and shiny and more better. I want full refund ;(

First photo is my hair before keratin, second photo is after treatment and 3rd photo is after washed almost 3 days after. I combed 10 times and took photo. ( I washed my hair as directed using the kertain complex shampoo) additional waste of money to buy them.

I am highly disappointed and I won’t ever ever come to ulta for treatment or haricut. Ulta is my favorite shopping and m regular customer but yes no more. I won’t ever recommend to my cousin. I want my refund and I am gonna share every where its just total...

I actually really like this store as a whole the staff is very sweet, I go a ton amd I have only encountered a rude staff member once and it was not that big of deal. I decided to get my hair done her because one of the stylist had amazing reviews, my hair came out awful! I asked for a balayage and recieved very contrasting highlights instead, and very poorly applied ones at that along with a haircut that can only be described as an unfixable "Rachael" The highlights unfortinetly match the cut unblended, dated, and totally contrary to what I asked for. I was lucky enough to contact Ulta and get a refund, however, the redund is to be done by mail so I now have to wait over two weeks to get my money back before I can go else where and hopefully at least get the color fixed (the cut I'm afraid is unfixable but I hope they can make it wearable) I am not a picky person especially when it comes to my hair but when I pay 300 dollars I would at least expect to have my hair wearable in a public setting without being embarrassed. It honestly looks like I someone that has never used a highlighting cap in there life descide to practise on my head. Parts are spotted, they start at differnt random lengths (not in a cute way) they are yellowish. I had virgin hair when I came in and now I have the worst hair I have seen in a really long time. I cannot even wear my hair down, and it is only slightly less embarrassing in a bun. I do not recommend anyone going here. I never write reviews but felt I needed to in the hopes I would save someone else their money, their hair and their time. I will admit I was treated well while in the salon and the salon remembers were both nice and hilarious but that does not make up for letting someone leave with their hair in such a hideous condition. Ulta did give the option of having my hair redone or receiving money back but would only let my hair be redone at the same ulta location, as my hair was done by their lead stylist I did not believe they had the skill or capability to fix my hair as they didnt even seem competant to work on virgin hair much less trying to fix a...

Today Ulta hit 4 strikes with me. First off I knew better than to go to Ulta. Even when they were at the old location their customer service stunk. I thought it would be better but no way. Guess I’ll keep shopping off of Amazon. I love AMAZON! Get my items quick and they have great customer service. So back to Ulta...Strike 1-a lady asked if I needed help. Told her I was looking for a color and I showed her a pic. I kept searching and she just said, “well let me know if you need help”, as she was walking away. Ok! Strike 2-I had to go to the restroom. Neither the women’s or the men’s restrooms had toilet paper. Asked for someone to bring some and they came back and said, “we don’t have any toilet paper’. Really...someone didn’t do their inventory properly and nor did the manager check it was done properly. Strike 3- was checking out and the lady at the counter began asking for my phone#, address, email, dob, etc....not one time letting me know it was bc she was adding me to the email/points program. I would have liked to have the option bc I would have said no. I definitely don’t go shopping here a lot. Not worth the headache. She was very cold and dry in her demeanor. Strike 4-When I was checking out the lady wanted to give me a huge bag for only a couple of items. Seriously. Apparently the inventory person didn’t buy enough size bags. All they had were huge bags. No thanks I’ll hold my stuff in my hands. Strike 5-when I returned bc I wanted to exchange one of the items, the manager took like 20min to come to the register after she was paged. When she finally arrived she didn’t apologized or the wait. Rude. Well, all that to say I never should have gone in. I should have trusted my gut. Bye...