Kaze Sushi & Hibachi — Restaurant in Mesquite

I have been to many Sushi & Hibachi restaurants and have always enjoyed the experience. If you are from the Mesquite area you know that restaurants come and go and the good ones stay. Kaze has been around for a while so I expected it to be an enjoyable experience, this is not what my family and I received. In fact when I spoke to the Manager the response and his option of correcting the issue was degrading and unprofessional. I noticed that when the Hibachi chef came out he was very quite. It only took a few moments to identify that this was either his first night or he was in training. I could see the manager or someone off to the side watching him cook. There we no theatrics, now utensil tricks, not even fire. He just started cooking, we didn't know any of the people sitting with us at the table, but in that moment we all looked at each other and knew something wasn't right. First the fried rice, somehow the chef managed to burn the eggs but under cook the rice? Next was the shrimp they OK until we noticed they were not deveined properly. At this point we were nervous because we all wanted to try something new and already ordered the Lobster at $38.00 a piece. No problem but at this quality we knew what was coming and that is exactly what we got over cooked and rubbery total bill $118.00 three people. I left feeling confused, but refused to complain just decided I would never come back. Plus the environment of strangers sitting at a Hibachi table makes it difficult to complain. I really just wanted the Manager to come over and taste the food. This is unrealistic so I waited and decided to call the next day. Here is the response I received. We know exactly the chef that you are talking about and he is in training. Great so you understand the the experience and quality of the food is not what I paid for? How can we make this right? Can you refund me the check partially, fully offer a gift card something... The managers response was this restaurant is pricey and we have people that call in saying that they didn't enjoy the food because they regret spending the money the next day? What I can do for you is the next time you come in we will put you at a table with the most experienced chef. OK that works will the meal be discounted in anyway? No but if you don't like the food this time let me know and it will be free. First the manager accused me of trying call and con him to get free food. I understand this may "happen a lot" but we both clearly identified that the chef was new and in training, so the probability that am not just trying to get a free hand out is pretty good. Requesting that I come back to pay for another meal that may or may not be good is in no way fixing the issue. I refused to return. If I was looking for a hand out, I would have returned and just said the food was awful and it be free, per the managers problem resolution skills...? Long story short, this place could potentially be good its hit or miss. My night was a miss with no resolution, maybe this it the reason for the "lot of calls" comment from the Manager. Maybe not everyone is a crook... the service is not what you pay for. Much better...

Well..my original review from almost 4 years ago was a 5 🌟. My visit from 2 days ago on 7/28/23 is barely pushing 3 🌟..And that's being generous. Long story novel, My daughter got sushi & I had hibachi. The "miso" soup is 100% not miso...It literally tasted like someone threw chicken bouillon in hot tap water and threw a raw mushroom & a few pieces of green onion in it. You can tell it's a proper miso when you see the "cloudiness" once you stir the soup. Their accompanying salad was awful as well. The dressing was nothing more than watered down mayo..absolutely no flavor & not the same gingery dressing they used to serve. Was inedible & I asked the server if they changed the dressing bc she questioned why we didn't eat the salad. That being said, both soup & salad was a miss. Onto the Philly & salmon rolls. Philly tasted ok, but the salmon roll, the nori was almost impossible to chew threw. It's as if the roll was made days ago, but tried to keep moist with a wet paper towel. They were also not the same size rolls I remember either. They were quarter size in diameter. And for what Kaze charges for these is insane. (yes I get inflation, but I can get a far better roll from Target for about $4 cheaper). They also used to do lunch deals on those basic rolls too. Moving on, the hibachi part of the meal was really good. I got the lunch filet, and the chef prepared it perfectly. No complaints there. On to service. At 1st, the young lady seemed nice. But upon requests for other drinks, soy sauce etc. It seemed like it had inconvenienced her. She specifically asked me if I wanted another beer, I said yes please, and I never saw her again until she asked if I wanted a box for my food. Upon returning with the boxes, she also brought the check. Didn't ask if we wanted dessert or anything. At that point, I figured she just wanted everyone gone. I combed over the bill to make sure she didn't charge me for the beer she was supposed to get me. She didn't. At least I think she didn't. Was surprised to see a 12oz beer to be $7 but hey, inflation I guess. The sodas were also very watered down, which is why we switched it to a Ramune. Still got charged for the soda. What I was shocked to see was that the gratuity of 15% was added already to the bill, for a party of 2. That's too bad because I was going to leave her a 20% cash tip, (even though the service imo didn't reflect such generosity) also bc she seemed in a hurry for us to leave, so I wouldn't bother her to correct the bill. Best was hibachi chef...everything else needs major...

My 8 year old son wanted to try sushi and eating with chopsticks and I thought this would be a good experience for him (and this experience was... the chopsticks and food part). Personally, I have never cared for sushi... On 7/7/21, I chose this restaurant because it has the highest review ratings of the restaurants near me. I should have read the reviews before I chose my order to-go at this place as others have posted about the bad to-go service... but I realise not all to-go people are treated with the same level of bad service. When I walked up to the bar, there was a customer standing there.. she moved to the side so that I could speak with the staff.  It was then that they offered her to sit at the bar. I told the staff member that I have never ordered sushi but my son wanted to try it and asked her if they did samples; she said no. I asked about suggestions and the pricing; she offered the popular choice and suggested that I get on the web site for pricing. All this time she didn't seem courteous.   We ended up ordering the red snapper and the popular choice and paid for it. I withheld a tip... because I did not receive my order as yet. I asked the staff member about how long it would take for the order to be ready; she said 10 to 15 minutes.  I thanked her and we sat at the other end of the bar. During our wait I observed that they handed the order  (meaning, they carefully put it in her hand) to the customer who was ahead of us and she left. After some time had passed I asked them how much longer my order would be. One of the staff members asked the woman who served me and she whispered and nodded in the direction that my order was on the counter. The staff member dropped my order on the counter in front of me! Not wanting to cause a scene, I took my order up, gave them a thumbs up, asked if we're good and walked away without waiting for a response. To be honest, I now see why it would be pointless to escalate this: there were other similar reviews before mine and the problems of poor / incompetent customer service still persists. This is sadly a reflection of what is important to the leadership of the establishment. I found it odd that they have a note posted on the front door that tells you the percentage tip that will be added automatically to your bill based on your table size.... so you know ahead of time that you will be tipping even for substandard customer service... As we walked through the door, my 8 year old said... "next, we will go somewhere else". "Out of the...