Spring Creek Barbeque — Restaurant in Mesquite

Spring Creek Barbeque in Mesquite strike again. I don't know why this particular establishment's manager Arturo is rude. He tries to argue and intimidate his customers (me and my mom). When we are in the Mesquite area we like to eat there. Lately we have been going all the way to the Garland Fire Wheel Mall location. We have never experienced any issues or have been treated rudely or disrespectful when we visit that one. Spring Creek Barbeque offers once monthly, a buy one meal and get one with the purchase of a drink when you download the app and sign up with your email and phone number. Well here we go... sometimes Mike is with me and sometimes he isn't, either way you just give them your phone number and they enter it before you order so you can use the coupon. The managers in Mesquite always make a very dramatic and unnecessary problem when you try to use more than one. Well of course when I go to Firewheel or the one on 75, either location they never give me any problems because after all I am paying for the food and they want the business. It has never been posted or stated that it's one per customer. Of course today after Arturo made a big deal calling me and my mom a liar about being able to use the deals at other locations like stated before I purchase meals under my number and then under Mike's so get a total of 4 meals using the BOGO offers. The first time this was an issue he had another manager come from the back and he started speaking very loud about how he could get sued for allowing me to use my husband's email because that violates HIPPA and all sort of nonsense. He was very loud as to the other patrons started staring trying to figure out what all the fuss was about. I'm guessing he thought he was dealing with someone not educated on how HIPPA works. I went on about my business and drove on to Fire Wheel of Garland location, where the young lady told me that he was wrong and out of line for causing a scene and that as long as you purchase them separately like I was attempting to do, I should have been able to use the offers. I told Arturo what the people at corporate told me the last time I contacted them about him and then he said I'll make an exception this time like he was doing me a favor by taking my money. Then to add to the bad experience I asked one of the young ladies for some ice because apparently I didn't see the ice machine that is not near the fountain drinks, she told me she was on break, but she standing behind the counter. My first job was in fast food and my mom was my manager, she was big on great customer service and this manager might need a refresher. I know what the issue is but I'm not trying to make this about that I just want to get great food, great service and fair treatment. Spring Creek Barbeque has good food but that Mesquite location must learn how to treat people or stop taking our money. I will continue to visit other locations and hope that the employees in Mesquite get...

My husband and I are having dinner here tonight and I really want to recognize the staff here..... Maria (with the lashes), JaliYah, Jayson and Saul...... My husband has been working in the heat all day. He is so thirsty. We were eating dinner here and it's almost closing time. I went to get a refill of my husband's sweet tea. There was no tea on the counter. I had asked if they had any more sweet tea and they didn't. One of the girls said let me go check because I think we have some in the back. She took his glass and filled it up to the top. That is excellent customer service when people go above and beyond instead of just settling for not having to go the extra mile. Even though it was near 9 closing time, we still received excellent service with the best warm delicious bread being brought right over to our table just as if we had arrived hours before closing. I need a to-go box and Not only was I handed a to go box but I was also given a to-go cup of my drink by the sweetest young man! These young adults deserve a lot of credit for going above and beyond tonight because they could have just settled for the easy way out! This type of service is what I love about not only this restaurant but our community! Thank you to all of you and I truly hope that your manager sees this post and gives each of you some type of reward for standing in excellence for customer service! It is no longer the norm to be treated this Excellent and especially at the nine o'clock hiur! Thank you young adults fir setting a standard!!! We...

Not safe for those with peanut allergies, and staff is nice but poorly trained and ignorant. I asked if they used peanut oil in their food. The staff didn't know. There is no signage or anything posted on their website for parents to check. I talked to the manager. He said that the ribs used peanut oil but that the sides were separate and totally safe. He looked at me like I was crazy when I kept questioning him. "Yes, they are fine," I was told. The "duh" was implied. As I was at a family function where my family had already gotten their food, I warily fed my young son a couple sides and had the epipen at the ready. He didn't eat much. When I got him home, he had a reaction. His skin swelled up and his entire back and torso was covered in a terrible rash. I called the nurse, gave him medicine, was up all night. The reaction lasted many, many hours. In this age of rising food allergies, I'm extremely disappointed in Spring Creek's poor training and lack of communication on their website. Frankly, it would be nice if businesses would understand how serious it is--peanut oil can kill. Is a little flavor worth it? My mother, who has spent many thousands of dollars at Spring Creek catering their food for her business, told me she will never buy their food again. It's more personal when it's your grandson. But then, everyone should care about the lives of children who can't help that they have food allergies. You would think differently if it...