U.S. Bank Branch — Attraction in Miami Township

I had deposited a check and it had a 7 day hold put on it. I needed the funds sooner to pay off my car. I was told only a branch manager can change the hold time. I called the branch and asked to speak to the branch manager. I left my first name only and my cell phone number. The branch manager called me back and then proceeded to lie through her teeth- she says she called and wasn’t able to verify the check to release it sooner. I said how is that possible when I didn’t even give anyone my account information to look at. She continued to lie to me and stood by her story that she called a couple of places to verify the check. There is no way that was true considering they didn’t even ask my last name or pull up my account. Clearly she was too lazy to do her job and I wasn’t going to waste any more of my time arguing with her. But if that is the leadership there…YIKES! Horrible...

So, with my actual, first-hand experiences with this location I've had nothing fast and friendly service, but I have noticed that they treat people differently depending on how they respond to some questions, or how they fill out information. I read an article a while back about how bank tellers will sometimes treat different customers worse depending on a slew of reasons, but since my wife and I are different people and have different ways of interacting with the public I've noticed they treat her poorly compared to me. I'm never asked to fill out a withdrawal slip in its entirety, but they'll have my wife fill out every aspect as well as providing her ID...just short of asking for her blood type and fingerprints just to...

Worst bank I’ve ever been at. Opened an account and it was put on a hold due to a bank tellers mistake. They were unable to fix the problem or give me any answers regarding a time period or when I could get my money. Because of this my auto draft payments could not go through my account resulting in late fees with no compensation from us bank. The bank tellers were all extremely rude and seemed to have no clue what they were doing or talking about. Two of the occasions I had gone in I had witnessed customers with same problem I was having due to their bank tellers making mistake within their account. Would never recommend in a...