Ashley Store — Attraction in Miamisburg

Buying merchandise at this store is comparable to buying a home, refinancing a home, or purchasing a new automobile, only it takes a bit longer. The sales associates, while admittedly good natured and pleasant (I'm sure they work off commission), are about as adept at using the technology available to them to complete the sale as my computer illiterate 76 year-old mother would be. The difference is my mother has the capacity to learn, and would eventually figure it out. That is not the case with the associates employed at this location. Every time I have ever bought anything from this store, it took an exceptionally long period of time to complete the sale, and then it still wasn't correct.

A couple of cases in point.....

I spent almost $7K on a Tempur-Pedic mattress and adjustable base during their Memorial Day sale, where it was supposed to be interest free for 72 months. While ringing up the purchase the associates were unable to avail of that option, so they instead rang it up as 48 months interest free. They assured me they would call the Finance Office when it opened during the following week and get the terms switched over. That never happened. So, I'm paying for it over 48 months, which isn't a big deal, but, it shows the lack of follow-through on the associates' part.

Second example.... I had a $300 gift certificate to use that I had earned from previous purchases. My wife found a couple of items on the Ashley website she wanted for our home, but it's not possible to pay online using gift certificates, which renders them not entirely useful. As a result, I went into this store on my day off and explained the situation. After an hour or so of the associate trying to find the material I wanted (I gave him all the information including the online SKU numbers but it still took him ages, and then he almost ordered the wrong material anyway), he rang up the sale and said I would be able to pick up the product from the Distribution Center in about 2 weeks. I called in 2 weeks, and I was told it still wasn't ready, and to call again in a week. I called again exactly 1 week later, and was told there was a "marker" on my order and they transferred me to this store. As it turns out, they were not able to fulfill the order, although I am able to order the material for myself online, and have it shipped directly to my home, for free, in 6 days. The actual store however is unable to facilitate that complex transaction.

The cost of the items was about $360, $300 of which I had paid for using the gift certificate, and the remaining $60 on my debit card. They were able to refund the $60 to my debit card, but, seemed very confused as to how they might reissue the gift certificate. However, since I can't use the gift certificate online, it's basically worthless to me, so I was okay losing out on the $300 gift certificate I earned. It was a trade-off: $300 gift certificate but have to continue to deal with the morons that work at this location and the inevitable ensuing frustration versus keeping my sanity and never having to set foot in this store again. I opted for the latter.

Every single time I have purchased material from this store, it has been a huge headache and resulted in a total runaround and absolute waste of my time. Over the years I have bought quite a bit of merchandise from them, and spent a pretty penny doing so. At this point, I'm not upset with anyone but myself for continuing to patronize this location. I have finally learned my lesson and am adamant I'll never again set foot in this store. My hope is this review will thwart other unsuspecting shoppers from doing business with Ashley HomeStore of Dayton, and save them from having to endure the guaranteed nightmare that results when doing business with the inept, incompetent, time wasting idiots in this store's employ.

However, if you enjoy a lighter wallet and a looser rectum, this store will be right up your...

Where to begin… if I was able to give no stars I would. I was prepared to order 2 living room sets, and a bedroom set. However my experience with Mark was down right disgusting, disrespectful, rude, and discriminatory!!!! He had the nerve to ask if my child had a disability after he was using an assisted device in the store. First of all it is not Mark or anyone’s business if my child has a disability!! After telling my child whom had a sports injury and also has asthma, not to use this device he continued to talk very poorly about my family that was in the store. Mark then accused my family of being racist when I contacted management. I was prepared to spend well over $5,000 in products and as I was placing my order and over hearing Mark’s unacceptable comments about my family I terminated my order and business with them. Mark continued to wave his arms around and think this was a joke. I did not find it funny at all, and was very offended by his allegations and discrimination. When I informed my sale person Jacquline who was very sweet and helpful to cancel my order she informed management as all employees were at the desk having a good time listening to Mark make fun of my family. Mark stated “ she can take her money somewhere else who cares.” Well Mark that’s just what I did. I went down the road and gave my $8,000 to another store so congratulations on losing a sale. When speaking with management I asked for corporates phone number and Marks name. Mark proceeded to bring his business card to me after the manager already told him to go away and leave it alone. The manager also shared that she had already told Mark to stop speaking about my family prior to me approaching her about my concerns.I hope that no one else ever has this experience because it was truly terrible and he used words that are unacceptable in my home. He taught my sweet children how cruel this world can be and this was not a lesson he needed to teach them at their young ages. I have left a message with the corporate office.

My interactions with Jacquline were wonderful and she was very comforting to me in this very uncomfortable situation. She notified management immediately of what was happening. She apologized on Marks behave and assured me what he did in front of my children was unacceptable. As I left very upset and in tears she walked with me to the door continuing to apologize. Thank you for your kind words during this time Jacquline and your sweet interactions with my children.

“Be kind, don’t judge, treat others as you want to be treated because you don’t know their story or what they are going through, be the change this...

UPDATE: 5AUG, I still recommend taking your business elsewhere. This company responded to my original bad review with the below computer generated "We care" message. I Emailed them the requested info. Another computer generated response stating thanks we are really busy now if you need help call this number. WHICH IS THE SAME CUSTOMER CARE NUMBER I WAITED ON HOLD FOR OVER A TOTAL OF 6 HOURS ON. Once they get your money your on your own. I had even purchased their extended warranty. Now it will be over 30 days since my original request for service. My wife has a broken chair and I'm still thousands of miles away trying to get this company to do the right thing....if they will do this to a military spouse when her husband is deployed imagin what they will do for you. ORIGINAL POST 17Jul, I STRONGLY SUGGEST YOU GO SOMEWHERE ELSE. I Purchased a leather power recliner from this store for my wife who has severe neck problems . It was delivered on 8 July. It was broke on the 17th of July. Stuck in the up position. Now my wife can't use it at all. Getting in and out of it the up position isn't possible for her. Not even 10 days old. I called the store they said I had to contact the customer care line. After 45 min on hold was told a third party would be contracted to fix it and they would call to schedule a time in 24 to 36 hours. No call from them. Called customer care after waiting 1 hr 29 min call was just disconnected. Called back 2 hrs 56 min on hold finally spoke to another person. I was advised they would expedite the request and let management know what had happened. I was given repair contractors direct number. I called the next business day, no work order had been received. I tried to call customer care again after 1 hr 20min. Third party contacted to schedule the repair. Now I have to wait until the 18th of August to just get a tech to come. That's 27 days. This is the worst customer service ever. Dont buy from them after 3 days its not their problem anymore. Hours on hold wasted. Literally a recliner which costs over $1100 broke in less than 10 days of delivery. Then it will sit broken for 30 days before they can even look at it. The real kicker is I bought this as a gift because I am a soldier deployed for over a year. So my wife can have somewhere comfortable to sit with our children and spend time together. Now I'm thousands of miles away trying to get them to do the right thing over the phone getting...