Mattress Warehouse of Rio Grande — Attraction in Middle Township

Warning, this may be a little long because during early Nov thru late Dec 2023 we bought three mattresses from Mattress Warehouse. In early Nov our son was moving and needed a new mattress ASAP. He just wanted a good inexpensive mattress and Andy and Troy did a good job showing him exactly what he wanted and two days later his mattress was delivered to his Philly apartment. Although Mattress Warehouse was not running a sale, we were told if we saw a lower price in their store they would refund the difference. A few weeks later I went back to thank them and Troy pointed out that it was their Black Friday sale and our son’s mattress was now $100 cheaper. He even filled out the on line forms for us and two weeks later we received $100 to our credit card. A week later we decided to buy another mattress for ourselves. There was another man in the store who was introduced as Bill from the corporate office who was visiting the store to just see how things were going. Since Andy and Troy were busy with other customers Bill offered to help. Nice guy, very knowledgeable about the products and definitely not high pressure even though we were interested in a less expensive mattress. We got exactly what we wanted. After he left I ask Andy who Bill was and he told me the President of Mattress Warehouse! True story. Two weeks later we decided to buy another mattress for the guest room and even though their sale was no longer running, Troy was able to get approval to give us the sale price. So this is what we can say about Mattress Warehouse and the sales people at the store we used. They were helpful, honest, did what they said they would do. The president of the company seems to be a nice guy and seriously interested in how his stores are being run. Obviously we are very pleased with our dealings with...

After having a bad experience at a rival mattress store around the corner, we found ourselves at Mattress Warehouse bracing ourselves to fend off another overbearing salesperson. When I walked in, Tori greeted me and I explained that we were just coming off of an unpleasant experience at another store and I really just needed some time to look at the selection on my own first and then I would come get him for help. He was very understanding and gave me just enough information to self-guide and left me to browse on my own as I requested. When I had my selection narrowed down, I summoned him for help. Tori was extremely professional and impressively knowledgeable. He was not pushy at all, which he didn't need to be since he did such a phenomenal job of listening to us and expertly providing all of the information we needed without bombarding us with sales pitches. This is what makes an excellent salesperson. I promised him we would come back in a week when he was working again and we did just that. On top of being an expert in his field, Tori was very personable and made us feel comfortable with the entire experience. Because he placed more emphasis on listening to our needs and figuring out how to meet them rather than just trying to push products at us, we felt comfortable in purchasing upgrades that he recommended. If his boss were to read this, I would say you need to give that man a raise, because great employees like him are exceedingly rare. Overall it was an unexpectedly...

I dread buying a mattress almost as much as buying a car. But very pleasantly surprised when we walked into Mattress Warehouse. Mike, the sales guy, was extremely knowledgeable, honest, helpful, and didn't pressure us at all. He showed us "luxury" models, but also showed us mid-priced models and gave his honest assessment of each one, without pushing us into the more expensive ones. We settled on a very nice, comfortable, mid-priced model and bought three mattresses! Frankly, we were planning to shop around, but after working with Mike for 30-45 minutes we felt like we really didn't need to look at any other stores. I recommend this store and Mike! UPDATE: We liked the new mattress so much, that we returned and bought another one for another bedroom! Worked with Mike again, very helpful, they delivered it 2 days later. Very good delivery crew, careful, and great communications -- they deliver when promised, and give plenty of notification. I recommend this...