Head Over Heels Gymnastics, Dance & Ninja Center — Attraction in Middletown Township

DO NOT HAVE YOUR CHILD'S BIRTHDAY PARTY HERE. We had my son's 4th birthday party here in August. The transition between parties is terrible. As our guests arrived, the previous party's guests were departing causing a huge commotion and confusion with our guests both being present crossing paths in the lobby. The table for the presents still had the previous child's name on it, as well as food being left out from the other party. It was a mess. In addition, the air conditioning was broken, so it was unbearably hot. All of my guests were verbally complaining and I was so embarrassed. When I complained about it, the girls behind the counter were unsympathetic, and referred me to call someone named Dawn to express my complaints.

So, I called Dawn on the next business day. She made an excuse about the air conditioner and then told me she needed the "check the camera" about the food being left out. She claims they have been doing parties for years and no one has ever complained about the transition between parties. She promised me a call back in a few days. Unfortunately, a week went by without a call back, so I followed up with her by leaving a message. I never heard back from her. Ever.

To make matters worse, my daughter begged me to have her party here. So, while I was in the midst of complaining with Dawn about my son's debacle, I booked my daughter's 7th birthday here (I tried everything I could to convince my daughter against it, but she is adorable and I love her, so I caved).

Her party was yesterday. The pizza was 30 minutes late. The staff broke the candle that we brought (it was one of the giant number 7 candles). They didn't have enough juice boxes. And the overall experience was poor. I will say there was one positive thing this time, and it was an employee, Sarah. No matter what kept going wrong, Sarah was apologetic and attempted to find a solution. I really appreciated her sympathy and work ethic. The other staff could've cared less. I mean, they were okay with the kids during the party itself, but weren't equipped to handle any issues. Sarah was nice and I thank her for that. However, I WILL NOT ever have a party here again.

The customer service at this facility is virtually non-existent, as well as from the upper management since I never received an apology or even a call back. Do NOT have...

My girls absolutely love their time at Head Over Heels Gymnastics! From the moment they walk through the doors, their faces light up with excitement. The coaches are incredible—patient, encouraging, and truly passionate about helping each child reach their potential. The atmosphere is always positive and supportive, making it the perfect environment for learning and growing.

I’ve seen my daughters gain not only strength and flexibility but also confidence and determination. They come home beaming with pride, eager to show off the new skills they've learned. The structured yet fun classes keep them engaged, and they genuinely look forward to each session.

Head Over Heels isn’t just a gymnastics gym; it’s a place where my girls are building lifelong memories and friendships. I couldn’t be happier with our experience, and I highly recommend it to any parent looking to inspire their child's love...

We’ve been going to head over heels (Middletown) for 3 years now and it has been great. My daughter and her friends are currently in coach Helena’s class and they all love her. She is a great blend of tough and fun that my daughter responds really well to. She also takes time to let me know what each of the girls need to work on and what they do well. All the parents appreciate her feedback and dedication to the kids.

We have yet to meet a coach we don’t like and many will take time to chat. Coach Stef is also so great with handling big emotions. One day my daughter was having a rough day and Coach Stef totally pulled her out of it within minutes (and my daughter wasn’t even in her class that day). Overall great classes, awesome teachers, and pricing is competitive with discounts for...