I’ve visited this location several times and have always received great service, until recently. Unfortunately, this last visit left me feeling uncomfortable and disappointed. When I approached the counter, the staff member didn’t say anything, just stood there silently. I let him know I needed a few minutes, and when I placed my order, I spelled out my name clearly, but he still entered a different, misspelled version. He walked away before I could catch it, and when I looked up after signing up for the rewards program, I noticed him staring at me with an unpleasant expression.
Sadly, my order was incorrect, as I half expected based on the interaction, and although he corrected it, he did so without a word and didn’t seem very willing to fix the mistake.
What made the experience more uncomfortable was watching this same staff member warmly greet and interact with other customers, something I didn’t receive at all. I have no idea why I was treated differently, but it felt very off and frankly, disheartening.
For context, I’m a masculine-presenting woman. I sincerely hope that wasn’t the reason for the coldness, but in today’s climate, it feels necessary to speak up when something doesn’t feel right.
Again, I’ve had great service here in the past from other team members, so I’m hoping this was an isolated incident. But I do think it’s important that management is aware, because how your staff makes people...
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