The instore experience was very good. Randy was a wonderful salesperson. However - we wound up exchanging for a less firm mattress.
A few things to note: there is a 90 day exchange window and it only states that you must pay $175 fee to exchange, but what isn’t clearly stated is that if you buy your first mattress during a sale, you don’t get an exchange price as the sale price, you get it for whatever the price is on the day you exchange.
Also - be careful purchasing in the winter. Both times our mattress was frozen and the delivery people had to come back after the mattress thawed. Then you have to deal with fragilepak who is a company temperpedic uses to ship and then also a 3P local delivery company that gets contracted.
It was...
   Read moreWe worked with Freyja Rostad who was spectacular. The difficulty of selecting the proper mattress after six back surgeries was greatly reduced because of Freyja’s knowledge and patience. We visited the store twice with a lot of questions and lengthy testing periods. When we made the purchase we had confidence that it was the correct choice. Go to the Ridgedale Center Tempur Pedic store and ask for...
   Read moreI recently visited this store to buy a mattress, and I have to say, Abu and Ali were absolutely amazing! They were incredibly helpful, taking the time to listen to my needs and guiding me through the entire process. Their knowledge about the products was impressive, and they made sure I found the perfect mattress. I’ll definitely be going back for pillows and sheets...
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