The Great Escape South Bend — Attraction in Mishawaka

Terrible experience!! I will never recommend nor buy from Great Escape again! Buying the pool was easy but getting the contracting services (A & D Services) to actually come out and install the pool was awful. They cancelled on us 3 times, one which was weather related, which we understand... Then when they did come, the A & D crew went to the wrong work site first so they didn't come to install our pool until 4 pm. My husband wouldn't have even had to take the day off work but they didn't even bother to communicate with us the time.. When my husband would try to call, they ignored his phone calls. They were there until after 8pm (I have kids)! A & D then told us to make sure the pool was filled so they could come back within 1 or 2 days to finish installing the pump... We filled up the next day and called. Scheduled it for 2 days after (a Saturday), which was fine but then called and rescheduled for Monday - That Monday they didn't bother to show up and again ignored my husbands phone calls. We called Great Escape, thinking they could help us! I was very WRONG! I was told by the man we bought the pool from that he would try to get a hold of A & D services and call back before Great Escape closed, either way.... Even checked to make sure of the correct phone number.. NEVER bothered to call back.... A & D services called back the next day (now Tuesday) and said they couldn't come until the next week, Monday to install the pump! Told us to just put some bleach in it everyday to take care of the algae.. We have called great escape again to complain and still nothing has been done to take care of anything... My husband installed it himself.... ABSOLUTELY UNPROFESSIONAL , NO COMMUNICATION AND TERBBILE SERVICE FROM BOTH GREAT ESCAPE AND A & D...

We bought our pool thru the great escape. The installation was contracted out to Tri-State pools. The staff in the store are helpful and try their best to make things right when their installers are unprofessional. The pool was not delivered on time. Our heater was not delivered, so we had to pick it up from the store. When they loaded it on the truck they left scratch marks in the bed of the truck. The ladder did not come with the needed hardware to assemble. Our pool pump broke 1 weeks after install, which they did replace for free under warranty. We have a leak in our liner. The store ordered a new one for us, but Tri-State did not want to replace the liner, only patch it. We never scheduled for them to come and patch. They came into our back yard when we weren't home thru our privacy fence and went into the pool. When we got home and realized someone was in our yard and pool we called Tri-state to ask if it was them, the owner George, confirmed it was, and when we started to ask questions he yelled “F* You” and hung up on us. The day of the installation was even worse. They left behind all their cigarette buts, pop bottles and other trash. Charged us a travel feel to install our pool and overcharged on set prices. I wont even go into the condition they left our yard in. Don’t buy your pool from them. It’s been...

"The Great Mistake" Have purchased many items from this store in the past. My recent basketball hoop/install will be the last. The only reason most pay a visit to the Great Mistake and pay their slightly inflated pricing is to utilize their delivery/install services. They take no action to control the quality assurance of the install companies. Not much more reason to spend your money there. To sum up my experience: After a month wait for the hoop (time not much an issue). We were contacted to be home for the hoop install on a Saturday between 2 & 6. Saturday goes by...no call, no show, no return phone calls. Sunday (happened to Mothers Day :( , was promised for the install between 2 & 6. No show, no call,. Called into the store salesman with no return phone call as promised. This is the only location i have purchased from but I cant imagine this would be the experience at all locations. I know they like to push blame on the contracted install services but it is 100% their responsibility to assure a smooth process. By the looks of the reviews i am not the only one to have this issue...i predict the store will not be at this location in the long term because of the inability to manage...