Big Sandy Superstore — Local services in Mishawaka

Walked in to Ashley home store next door and was greeted by a nice lady and had a very nice salesman take over. He was very knowledgable but my wife and I felt like the product just wasn’t what we expected for the price.

We walked next door, curious about the new company that took the spot that used to be art van. We were allowed to walk in the store, peacefully, move about and did not feel pressured. Destiny walked up to us and greeted us with kindness and a sincere want to help us. She asked the right questions to find us the right bedroom set.

My wife and I find value and choose what we want not based on price but by how we feel about the product, the company, the quality and the price all put together. We found big sandy to deliver on all of those with the bedroom set that we purchased.

As I said earlier, I feel as though Ashley was a little more than I wanted to pay for the product and the quality, but liked the kindness of the staff. The staff at big sandy all worked together and got us in exactly what we wanted. A quality product made by a great company at a fair price, with excellent customer service.

Destiny showed us the differences in product quality, explained the company that the furniture is made by, explained pricing, financing, and warranty and guided us to the furniture most likely to be picked by us. We ended up paying more than we would have paid at Ashley but got a far better quality product, a better warranty and we were able to customize the furniture. One might ask why I paid more than I would have at Ashley and to that I would say that you really need to give big sandy a chance to show you how much better the product is and get truly a truly warm customer service experience.

When you get all of your choices together and finish building the room that you went shopping for, the team behind the counter all step in and help the checkout and ordering process. One employee talked to me about delivery. One about the financial aspect of the purchase. And one did the ordering to ensure proper delivery. The process was quick and easy. This by the way, was all done after they closed (we walked in five minutes before close thinking we were going to pop in and out).

Give Big Sandy a shot. They will truly surprise you and open your eyes to VALUE....

Ordered a new sectional sofa in store - worked with Ola who was polite and helpful. Systems were down so Ola had to hand write the order and enter it later. We were never given a copy of our order form - didnt think much of it at the time. When the sectional arrived late December it was oriented opposite of what we wanted. I called on this but was told it matched the order form - ola had clearly entered it wrong, but not much we can do as it’s our word against his and I have no proof. That’s on me. Received no apology. Ultimately we are fine with this orientation too so we didn’t push it further. After a day or two we notice a lump in one of the couch cushions. I call to have a replacement sent and am told that warranty is outsourced. It takes over a week to get a service tech out from an unrelated furniture repair company (dawgs furniture repair). Today the tech arrived and was not well groomed and smelled like cigarettes. He came into my new home and did not offer to take his shoes off and in fact wipes his shoes on our decorative rug. Also he parked in our driveway and parked my wife in without our permission (she needed to leave for a meeting). He examined the cushion and immediately agreed it was not right. He then asked to connect to my personal WiFi so he could complete his online paperwork. A totally unprofessional service experience. Once he has the online work order entered he proceeds to tell me that while this is an obvious warranty item they may decline my claim. He also said that it may take 4 weeks to hear anything and that I need to follow up with them. What an absolute joke. I can’t believe the unprofessional poor service. I expect better when I spend thousands of dollars...

I have just moved and was looking for an affordable place to furnish my home. During my very first visit, I was well supported by the seller until the moment I closed the deal. What should have taken 2–3 weeks to arrive was delayed by an additional two weeks. The problem wasn’t just the delay; they didn’t notify me. I had to reach out multiple times to check on the status of the order.

I went back in December to get more furniture. Why would I? Because they sell good brands, and I wondered if the issue I had experienced was just an edge case. I spent at least two hours browsing, but none of the products I chose were readily available. Eventually, we made our decision and closed the deal. A week later, they delivered the wrong chairs.

I returned to the store and to my surprise, I discovered I had been billed incorrectly. The chair I had chosen was 50% more expensive than what I was told by the seller. Obviously, I asked for a refund, but they were unable to fully process it because their system had broken. Here’s the fun part: the manager said, “Our system is old, and we don’t want to upset it by trying to issue the reimbursement while it’s acting this way.” Great choice! Upset the customer instead. The full reimbursement was processed a couple of hours later. The manager barely assisted the employee struggling to complete the refund and preferred to stay at their desk.

If you decide to visit, I hope you have a good experience. I’m never...