Bloom — Attraction in Morristown

Bloom is by far the worst salon/business I have ever had the misfortune of visiting. The reception staff (mainly Anthony) & manager (blonde- didn't catch her name) are SO incredibly rude & unprofessional. For this reason, I urge you to reconsider being a client of this salon. I was a huge inconvenience to the receptionist from the start. While he was counting out the register (in front of clients? I found this odd as it was barely past 5) he seemed annoyed that I was asking the name of a product the stylist had suggested. I waited a long time to pay with the other receptionist while Anthony counted the register. While I waited I looked at product & was never offered help. After paying, I questioned the charge for my cut that I was not happy with & Anthony seemed aggravated that he had to go all the way upstairs to talk to the stylist. While he walked away I asked the other receptionist if he is a manager & she responded "I have no clue- I'm unsure what his title is." How is there no clear definition who is in charge in a business? He called downstairs on their phone system and told the girl to tell me there is nothing they would do about the charge. I asked he come downstairs to discuss & after waiting quite some time he sent the manager down. The manager is condescending & it shocks me that she is in a customer service industry. She told me in a easy tone that I should stick to a stylist who has a rate that I am comfortable paying for. So rude- 1. that is what I booked which was cancelled with NO notification & 2. I had no discomfort with the stylist's rate my issue was the service I had received for that price. This woman should not represent a business. She is one of the most unprofessional people I have ever dealt with. She belittled me & made me feel like I should be so lucky to be a client at Bloom. The stylist finally came down & suggested I be refunded a whopping $48. I'll take it if it gets me out of this salon nightmare. I canceled the next appt I had booked with the original stylist & told the manager I would never return as she made it clear this is obviously not a fit for me. The way this woman carries herself & speaks to clients is unacceptable. I am glad to never return. I have never left a salon feeling so small & upset by my treatment- salons should be relaxing & pleasant. A rude manager & a snarky receptionist turn lackluster service into a complete disaster. There are several salons in NJ/NYC that will do a great job & value you as a client. Don't waste your time, frustration, or money feeling like Bloom is doing you a favor by taking your business. Do yourself a favor- find a kinder & all around...

I called about 10 days before Christmas to schedule an appointment with Lundon and I was requested to come in for a consultation. Fantastic! I should start by saying that the reason I chose Lundon to do my hair was because of her blonde hair, as a blonde myself, I thought she understands color the way a blonde could. The dryness the fading into yellow or even orange routs.. anyhow.. of course it is busiest time of the year and she didn’t have an appointment available before the holidays for me... I said to myself, I will endure Christmas, New Years and my birthday with long dark routs just so she can get it done right. So, we discuss about my hair as I came in for the consultation. She said my natural hair is pretty light and she will just brake down my line of demarcation with some lowlight and add some highlight for the balayage - that’s what she would be do. Fantastic, I loved what I heard! I said to myself great, she thinks just like me.. so here I go excited and patiently waiting for my appointment. Here comes the day, biggest disappointment! She doesn’t do anything she said to my hair, and I leave the salon with orange routs as she lifted my roots with some highlift and throw on a toner - this is exactly what we previously discussed that I did not like about my hair. Please tell me what is the point of the consult of you could care less about that?? Not to mention she said, she didn’t have time for my haircut as she walked me down to Allison. How could you not have time to cut my hair when at the time I booked the appointment you had an all day open book??? It’s fine lucky me Allison was the sweetest she could be and the haircut turned out much better than the color. Anyhow, so unprofessional I am disgusted by Lundon attitude!!! How does she even maintains her clientele ??? I guess I got what I paid for $250! ...

THIS IS MUTILATION AND DISFIGUREMENT! I GOT THE WORST POSSIBLE HAIRCUT ANYONE COULD GET. EVEN IF I HAD CUT MY OWN HAIR IT WOULD HAVE BEEN MORE EVEN.EXTREMELY EXPENSIVE FOR VERY LOW QUALITY SERVICE. TOTALLY UNEVEN AND ASYMMETRICAL SO MUCH SO THAT I GO OUT WEARING A HAIR COVER. THE STYLIST WAS GIA. I SENT HER PHOTOS AND ASKED WHY MY HAIRCUT WAS SO TERRIBLE AND SHE SAID I NEED TO USE SOME STYLING PRODUCTS!?! BUT I AM UNDER TREATMENT SO I USE MEDICATED SHAMPOO AND MY SCALP MUST BREATHE AND IN GENERAL, I JUST WANT A GOOD, EVEN HAIRCUT AND NO STICKY PRODUCTS. SHE NEVER TOOK RESPONSIBILITY AND KEPT TEXTING ME THAT ACCORDING TO HER IT WAS THE RIGHT CUT. WHEN I INSISTED IT WAS TERRIBLE SHE SAID I HAD TO STOP TEXTING HER OR SHE'D BLOCK ME. I AM ATTACHING PHOTOS. I ALSO GOT VERY SICK IN THE BLOOM SALON BECAUSE MY HAIR WAS DRIPPING WET AND THE AC WAS BLOWING VERY COLD AIR RIGHT TO MY HEAD. I AM VERY SICK. I HAVE SEVERE SINUSITIS AND MIDDLE EAR PROBLEMS. NOT A WORD OF APOLOGY FROM THEM. THEY SAY IT'S MY FAULT BECAUSE I DON'T LIKE MY CUT. IT'S VERY SHORT ON THE TOP AND ON THE RIGHT SIDE SO I WOULD NEED TO SHAVE MY HEAD TO MAKE IT EQUAL. ALL THEY CARE ABOUT IS MONEY. THEY REFUSE TO GIVE ME A REFUND. ANY MERCHANT THAT WRONGS YOU, MUST GIVE YOU A REFUND. THIS IS A RIP OFF!!! THEY DO NOT CARE ABOUT YOU AT ALL, WHAT YOU WANT, WHAT YOU NEED, HOW YOU FEEL. I PAID $230 FOR THE CUT AND $16 FOR GW TOLL AND $5 FOR THE PARKING AND $30 FOR GAS TO DRIVE THERE FROM NYC. I AM A RETIRED SCIENCE TEACHER AND I LEARNED A...