Trap Door Madness Escape Room | Morristown, NJ — Attraction in Morristown

If I could give zero stars I would. I had a last minute emergency and tried to reschedule for a later time. The gentleman I spoke to was extremely rude and said I could not push back the time unless it was a 3:30 appointment. Meanwhile on the website there were a BUNCH of different time slots available in the time frame I was hoping to get. His excuse was “well on the back end I’m showing fully booked” but on the website it showed SOO MANY slots available. A few minutes later I received a call from a lady asking us if we were still coming for our slotted time, and I explained to her the above. Her response was she had no idea and she didn’t know who I had spoken to but she could’ve rescheduled us at a better time that worked for us, and that she was going to speak to her supervisor about the matter. In any case we ended up at an escape room in rockaway and not only were they extremely accommodating but they were a pleasure to deal with unlike the gentleman that answered the phone from Trap Door. We will not be visiting trap door in the future and will not be recommending this place to anyone. However the other establishment in rockaway has gained a repeat customer.

Edit after owner response: Clearly I’m not the only person who’s had a similar issue with your poorly run business based off of other reviews here. In any case, why is it that the lady who called said other time slots were available after you said they were not? I even asked to call right back to see if the time slot you offered would work for my wife and I, as we were restricted for time because we had to hire a babysitter. Your response was “Well if you don’t pick it now i can’t do it later”. But according to the other lady it could have been done? Also it had nothing to do with getting a full 60 minutes. I actually called as a courtesy as we were stuck in traffic, so that you may utilize our spots for someone else if need be. But you, the owner, have zero customer service skills, and had you not been so rude over the phone we still would have come 60 minutes or not. Based off my conversation with you over the phone and some of your replies to other reviews, You are clearly in the wrong business. You should also consider refunding the people that you took money from knowing your business was closed. I will be more than happy to spread awareness on social media to stay far away from this place. Have a...

This review is based on one room (Witch Hunt) so that is what I will be basing this on. I did not want to review until I had experienced other escape rooms to have a better point of comparison.

To start off staff was very nice, helpful and accommodating and the puzzles had very few instances of "Designer Logic" I would come back if it were not for my experience in the room itself.

I was part of a group of 6 that got paired with another group of 4 for a total of 10 which already had me worried as the more people trying to do the same puzzles the less everyone gets to actually do.

The first half of the game seemed fine as there was enough room for everyone to be looking and attempting to solve one thing. However the 2nd half is where it took a turn. In the 2nd area of the game (Spoilers: theres almost always a 2nd area) the room was narrow and dark and with a single lantern, this meant that at most 2-3 people could work on one puzzle at a time while the other 7-8 were left standing around doing nothing. From a game design perspective I was very disappointed, I understand that was the theme they were going for but when you have a limiting mechanic like light you can't also try to force as many people in the room as possible.

The other things that were negatives were that some of the scenery was falling apart and put back together poorly with hot glue, and the door to the 2nd area closed behind us and locked forcing one of our players to leave the game to go around and re open it with the GMs help. This would not be a problem by itself, because mistakes happen. but with the other issues of the room it shows the quality of the game.

I have since done a bunch of different escape rooms with a varied number of players and there have always been times of low quality props, and linearity where only a couple people are can work on a puzzle at a time. However in those instances there have always been other areas or other puzzles for those unoccupied players to play with or speculate about. The darkness/narrowness of the 2nd half in the Witch Hunt took that opportunity away from a majority of players in the room and drastically reduced the amount of fun had by the group as a whole.

Overall the game would be improved greatly by having a maxed forced player size of 6 and/or removing the...

Unfortunately I have not been here so this review is solely based on our experience communicating with them in regards to a reservation we had there a couple of weeks ago. There was a snow storm coming right at the time of our reservation, so we called early that morning to try to reschedule. The person we spoke with said it was impossible to reschedule or get a refund of our money back ($33 per person, 6 people). We then got a call from a different person later that night saying that they would be happy to reschedule due to the storm. We told them we needed to touch base with the rest of our party and get back to them by Monday with a rescheduled date. Sure enough, we called on Monday and the person we spoke with said, again, it was IMPOSSIBLE to reschedule or get a refund. After we explained that someone called us and told us otherwise, they said they doubted that to be true, and they'd have to check and get back to us. This was 2 weeks ago. They have not called us back or returned any of our calls and voicemail that we left. It's too bad, we were SO excited to try this place and have it be something new we did with friends! It's the worst customer service experience I've seen, honestly. Not to mention we lost $200 in...