UrbanNashville Vacation Rentals — Attraction in Nashville-Davidson

Do not stay in any of their properties if you value your safety!!!

My friend (another young female) and I recently stayed at The Iris Motel in Berry Hill. Our first night, we were woken up at 2:45am to a loud, alarming domestic dispute in the room next to us. I was very concerned since it sounded like items were being thrown and dragged across the floor. Then, the woman locked the guy out of the room and he began furiously banging on their door. After she wouldn’t open it, he started to bang on our door even louder and it sounded like he was trying to kick our door in. The window and walls were vibrating with the noise. After this continued for several minutes, I reached out to the property manager concerned about our safety. Her response was far too nonchalant for the situation- I have attached copies of the text messages to show. After this continued for over an hour, she finally called me and said she would give the neighbors a warning and have local police “patrol the area.” Note that the police did not approach us or the neighbors and did not contact us. The company’s rental terms and conditions state that this kind of behavior will not be tolerated and would result in immediate eviction. Despite the “warning,” the yelling continued until after 6:30am. My friend and I only got about 1.5 hours of restless sleep. As two females traveling out of state, we did not feel safe and the situation could have quickly escalated to more violent and dangerous conditions.

There wasn’t another room on the other side of the people next to us since they were at the end of the row. By informing the guest next door that someone complained about the noise, they knew it was us. Because of this, we didn’t feel safe leaving our room. I felt that the property manager handled the situation poorly and without concern for her guests’ safety. At one point during the phone call she said she didn’t want to escalate the stay to her team because “they were all sleeping so it [would] have to wait until the morning.” Because of her lack of concern and failure to intervene, the property manager and her team had no idea what the man was capable of doing and seemed unconcerned with the safety of any guest staying in the hotel.

We ultimately ended up leaving the next day and cutting our stay short by two days. I think that it is unfair that our violent and destructive neighbors were allowed to stay in the property but we were forced to leave due to fear of our safety. This situation does not follow their rental terms. Due to the last minute change, we had to pay more to stay in a hotel that would have typical cost on par with the Iris.

Also note that the photos are not reflective of the true condition of the property. This is an old super 8 style motel that has had a coat of paint slapped on. In fact, most of the furniture in our room was plywood and looked only half completed. The bed was totally unsupported without a box spring. Additionally, the walls and windows are paper thin and you can hear everything. However, if you are looking for a space to have a loud domestic dispute with your partner with no repercussions, you will enjoy your stay at the “boutique” hotel. With this in mind, I wouldn’t stay at any of their properties due to their poor handling of...

We took a long weekend for a special celebration and reserved the Smokey Bear cottage at Bear Hollow, Monteagle Tennessee on AirBnB. The rental agency is Urban Nashville. After arriving, we unpacked the car and settled in. Smokey Bear is small, but cute and cozy.

We found out that night that Smokey Bear doesn't have central heat, and with the sub freezing temps, we had to run all the space heaters provided to stay warm. After dinner, around nine, the power suddenly went out. No one was on the property to help, and Urban Nashville directed us to go outside and locate the breaker box. Using the flashlight on our phone, we found the main breaker to the house and reset it. About ten minutes later, the power went out again. Urban Nashville found another unit for us at the Bear Hollow complex, so we packed everything back up, and unpacked all over again–food, clothes, bathroom stuff. After traveling for hours, we were determined to make the best of it.

Unfortunately, the second cottage we stayed in had a strong sewage odor coming from the master bedroom. We were forced to sleep in a windowless bedroom, off the main room. We could have easily been trapped had there been a fire. The kitchen is large, but strangely designed. The sink is installed in a tall, bar height cabinet. Anyone in a wheelchair would not be able to access it. For someone who is short, it was challenging. It was not ADA compliant. Also, unlike most rentals these days, it lacked Roku (call us spoiled) or cable TV. As good guests, we left the cabin clean and straightened.

I have been patient, hoping that Urban Nashville will show understanding about our experience and act appropriately. Ultimately, we have been charged the full amount for our stay at Bear Hollow in Monteagle, Tennessee. We don't feel this is fair or aligned to...

I absolutely enjoyed every minute of our Christmas vacation. The place is located in the best spot and walking distance to some of the most amazing restuarants in Nashville. You can also walk to the music district. The place clean and stylish. The bed was so amazing and slept so well. We were having so much fun and love the placed, so we decided to stay an additional day! The lady working on the weekend responded so quickly and added an additional day. It was the best Christmas ever. We were shocked at the restaurants they suggested that would be opened for the holidays. Thank you for making our Christmas so amazing!! I had just lost my father a couple of months ago and was not looking forward to the holidays, however you all made it amazing. Thank you!!We will definitely be coming back in the spring...