lululemon — Attraction in Natick

The customer service at the store did not inform me that returns could be processed online through the post office, instead only offering a gift card for the return. I purchased a pair of pants for the full price of $118 from the Lululemon website, but upon receiving them, I found them to be somewhat ill-fitting. Given that I am soon returning to my home country, I entrusted my friend with the return process. This afternoon, she went to the store in 1245 Worcester Street to return the item, only to discover that a refund to the original payment method required the original credit card used for the purchase; otherwise, she would only receive a gift card. The email correspondence did not clarify that online purchases must be returned in-store with the original payment credit card.

Due to the time difference, it was late at night here, and my friend was unable to contact me directly. Moreover, the critical issue was that the store's customer service did not inform her of the option to return through the post office online, leading her to choose the gift card option instead. The pants, purchased 10 days ago at full price with tag still on, should have been refunded to the original credit card, yet the store insisted that this was not possible and could only offer a gift card. The return policy is unclear, resulting in a significantly poor...

Placed an order in this specific Lululemon store because this was the only place that “had” the backpack that I wanted and it was the closest to me. I was stuck in traffic for an hour on a Sunday just for them to tell me that they don’t know where the backpack is because “they cannot find their merchandise” so they’re just going to cancel my order 😣 and he suggested that I drive to another Lululemon. What a horrible experience. I would never go back to this Lululemon again nor believe that they have anything that they say they have online to go and pick up at this store specifically because obviously they don’t. Their employees are very unprofessional and obviously they don’t know where any of their product is or what they’re doing in their store. Will...

Pretty sure I was being profiled today during my fitting room experience. I came in around 1pm to try on a few items and had a shopping bag with me. The lady that was working asked how many items I had and then told me to put my shopping bag (which was pretty small) outside the changing room. Customer next to me made a strange face almost like she was shocked the worker asked me to do that. As I left the fitting room I glanced over to another customer who stepped out of her fitting room for a moment and saw shopping bags in her fitting room. I do have neck tattoos and knuckle tats and I’m sure the lady judged me on...