Mochi Dough Natick — Restaurant in Natick

Having visited Mochi Dough twice, I can firmly say I have no desire to try a third time:

First Visit Concerns: Payment Policy: Discovered it's cash-only for purchases under $10 (so you need to buy 3 or more to use a card). Pricing vs Size: Donuts are priced at $4.50 each but are modest in size.

Second Visit Disappointments: Service and Staffing: Encountered a long line with just one staff member, resulting in a slow service. Donut Visibility: Unlike the first visit, no donuts were on display. The cashier had to disappear to a back room to grab donuts. Packaging: If not buying enough for a box, donuts are given in wax paper, which peeled off the frosting. Quality: The dough was undercooked, feeling doughy and stretchy. I spit it in the trash.

While the shop has a polished, trendy look, the actual experiences — from service to product quality — have consistently...

Bought a box of 3 mochi dough $13 and a 10 yen Cheese coin $6. 1 star review is for 10 Yen Cheese coin - $6 for one palm size bread which is supposed to be filled with big chunk of cheese in center and gooey cheese stretching when you break the crispy coin bread. Wishful thinking - None of that happened with this coin, just undercooked mushy bread with almost no cheese inside. I can buy whole block of cheese for $6. Poor copycat version of Japanese 10-yen coin or Korean 10-won bread. Went back and the grumpy woman at the front said 'well we made it the way we always have'... Deserves 0 star, but 1 star is for reluctantly offering to make a new one and making me wait until they filled everyone else's...

I first tried Mochi Dough at a mall in Providence, and it blew my mind. So when I saw another Mochi Dough in a mall, I knew I had to try to replicate that experience.

While the donuts were hot, they didn't taste quite as fresh as the ones in Providence. I think the ones in Providence (which took longer to be prepared) were truly made fresh from uncooked batter, while the ones in Natick were perhaps pre-prepared then re-fried before serving.

Regardless, these donuts were still quite good. Just not as good as if they were completely freshly made. It's a high standard to hold them to, but their donuts are more expensive than most other mochi donut places in the Boston area, so I...