LA Fitness — Attraction in National City

I didn't have a good experience. I've been with this gym since it was Holiday, then Bally's, now LA. I've had previous issues before with LA and cancellation of my membership but I thought I would give them a second chance. The staff has always been friendly and helpful, but the cleaning lady got real nasty with me in the locker after I got out of the pool. The showers and sauna were closed for maintenance and I couldn't dry off in the shower area (apparently they had an electrical fire when someone poured water on the rocks of the sauna)....I waited so I can be semi dry before getting my gym bag, but I had to get my bag and clothes from my locker. I tried ringing out the bathing suit in the shower area but I wasn't 100% dry. There were two ladies in there who thought I didn't understand Spanish and they started talking about me, so I grabbed my towel and went back to the shower area to dry off when one of the members said "I hope you fall down" in Spanish. I guess they thought I didn't understand. They then called the cleaning lady over and said she had to clean again because I wet her floor. Ugh. At this point I had had it. I told her and her friend straight where they could go. The cleaning lady approached me and said I wasn't supposed to be in the lockers, now she had to wipe the water off the floor. I told her where am I supposed to go I need my clothes and your showers, and sauna are off limits. She said I shouldn't be in the locker room and if I didn't like it I could complain against her at the front desk and she gave me her name and walked off. I gathered my gym bag, and things and decided to leave when the cleaning lady came back with a member of the front desk and said she was being attacked, and she was crying. IDK, but I thought the cleaning crew was there to um, clean. I'm very considerate of the facility and other members, but the locker rooms at the LA Fitness in National City is a complete witch hunt. Every morning I can hear those birds cackling in the locker room back biting and talking about other members. Guess what, some folks understand Spanish! I cancelled my membership. I explained to them how uncomfortable all 3 (2 members of the gym, and their cleaning staff) made me feel. Too bad that some people can't mind their own damn business and ruin it for others, or just have a little tact for that matter. I wonder how the cleaning crew feels after water aerobics.....they must...

Here is my original review, based on first impressions: Two businesses visited, actually. Member of LA Fitness, which is my reason for the visit. Opted for their trainer-assisted program. Costly, but a great aid to all levels of fitness, I'm sure, but particularly beneficial for 69-year-old clients like me. Unlike gym facilities of years past, current staff that focus on individuals' fitness levels produce remarkable results. Knowledgeable in areas such as kinesiology and nutrition, clients like me have hope for overcoming many of the physical limitations people of my age develop. The rest of the facility is chock-full of amenities like treadmills, weight machines, swimming pool, jacuzzi, steam room, spacious and semi-private shower stalls; and a lesser used, but for me major attraction, an indoor track housed on the second level. Finally, the staff have proven to be incredibly friendly. I think the only mention of anything less than appealing may be the component of solicitation for the services they offer. I assume most spas fall into this category and must be accounted for. However, even that slight criticism is tempered by my own example of choosing their trainer program. For me, well worth the cost. -- Since then, I'm afraid the experiences haven't been all that great. Mainly, the program I enrolled in was due to expire in Sept '18. The fees should have ceased at that point. They didn't. Before I was aware of what they had done, they continued charging me for the monthly training sessions. The staff I inquired to were unaware of continuing charges, informing me the payments should have stopped. Corporate, however, had different ideas. I finally put an end to the program, paying an extra four months, yet unable to go anywhere near the complex. I had a knee replacement in December of '18, which eliminated working out. Even though the contract was to end that September, I have no recourse in recovering those funds. Added to the problem, like many gyms, I suppose, members must submit their termination in person. Since I couldn't walk or get around, that was impossible. Their response: "You could have gotten someone to pick up the forms at the location for you." I'll keep the rating at two stars, against my...

Joined this gym , Sweetwater road location last December , because I needed the pool to rehab my knee. Front desk manager always has a sour face and makes you feel like you disturbed her day by showing up ! One day a sub instructor came to teach a weights class & she forget the code to open the weights stand , she asked the operations manager who told her that the aerobics room was not part of her area of responsibility ! Also , the hair dryer at the women’s locker room supposedly was stolen a while back & never replaced , all they had to do was to secure the new hairdryer with some heavy cable staples ! I just ended up buying my own so that I could dry my hair. Another instructor for the Saturday class consistently comes 10-15 minutes late to teach her class, with no disciplinary action. Furthermore , they replace regular instructors with a steady following without any notice ! Almost all the Zumba classes are taught by the group exercise supervisor , who , in my professional estimation ( I have been a certified group exercise instructor for over 40 years, a certified personal trainer , and a registered yoga instructor) has no education and professional training in kinesiology or fitness , to the point of being absolutely an unsafe instructor , habitually blasting her music to deafening levels . She is Most probably only Zumba certified, and yet this company chose to have her lead the group exercise program at this facility, even teaching a mat Pilates class that is a joke honestly. One of the members complained to the corporate office regarding the switching of instructors without due notice or courtesy and she was told by the corporate office “ if you don’t like it here , you can join another gym “! That about sums up the vibe and culture...