Bluebonnet Ford — Attraction in New Braunfels

Ask for Mr. Robert Black! He made my first car-buying experience not only positive but also stress-free and understandable.

I initially went to Toyota Cavender with my parents and had a very frustrating experience. I had been communicating with someone I thought I’d be working with, and my mom and I were clear about our budget and expectations. However, when we arrived, I was barely introduced to that person before being passed off to someone else. From there, things went downhill. I had to constantly reiterate my budget, repeatedly state that I did not want my parents to cosign, and felt pressured throughout the process.

The experience at Bluebonnet was the complete opposite from the moment we arrived. My mom had been in touch with Mr. Black and shared his contact information with me. We spoke briefly before leaving Toyota, and I told him what I could afford, that I didn't want my parents to cosign, and that I was interested in the Broncos. Mr. Black assured me he understood and promised to be quick and not waste my time—AND HE KEPT HIS WORD.

When we arrived at Bluebonnet, Mr. Black greeted us personally at the front desk and stayed with us the ENTIRE TIME. He immediately took us to see the Broncos and other options in my price range. He never showed me anything he knew I couldn’t afford. He was courteous and let us wait in the air-conditioned lobby while he grabbed the cars in the heat. I ended up falling in love with the Escape, and that's exactly what I drove off the lot with!

Mr. Black stayed after closing to make sure I felt comfortable driving off the lot - EVEN AFTER all the paperwork/contracts were signed. His professionalism, honesty, and personable nature made a huge difference. The expectations he set matched the experience I had, which I deeply appreciate. He never once pressured me to have my parents cosign, and he went above and beyond to ensure I got the best deal possible.

As a first-time car buyer, I couldn't have asked for a better experience. I highly recommend Mr. Black and Bluebonnet Ford to anyone looking for their next car!

8/14/24 EDIT: This additional edit is truly to give credit where credit is due. I received a phone call asking for some additional signatures. When I got to the dealership, Mr. Black greeted me without hesitation and took me to the person I came to see (Alex the finance manager). Mr. Alex followed up with me about the Ford Pass Rewards Program that Mr. Black helped register me for and asked for my member ID to ENSURE that my account was linked. While I was there, Mr. Black followed with me about my recent graduate rebate. And lo and behold, after signing the docs I walked into the finance department to follow up with THEM on my rebate (everyone in there is so kind and friendly) but they told me they already tended to it! That was sealed with Mr. Black following up with me and leaving a voicemail saying to expect my rebate check in a couple weeks and if I didn’t receive it - to contact dealership immediately. He also took the time to bring to my attention that he emailed me confirmation that I am now apart of Bluebonnet Ford’s 1 Year Car Wash Club! So free car washes for a year!

This visit was just as pleasant as my first one. They definitely take care of customers and treat them...

Ford came out with the 2025 Maverick in AWD and Hybrid. We were not ready to buy but stopped by Bluebonnet to test drive the new model and see if it was what we wanted. J Flores introduced himself. He found us one to test drive and it was everything we were looking for and more. The trim level XLT had all the options we needed. Told J we needed a Tow package and J verified this one had it. I seriously did not expect to purchase this vehicle. I kept coming up with "excuses" why this wasn't "the one" and J kept showing me solutions. We got down to numbers and our trade-in. I had my expectations and hopes on what where we could reasonably get to, and J and his managers made it happen. At this point I realized I was in the right place and stopped "fighting" the process. Simply put, the wife and I wanted this truck and J did everything he could to make it happen. What more could I ask for? I've been to a lot of dealerships over the years with family and friends. They're doing something different over here at Bluebonnet. Without sounding too cliche, J put my wife and I FIRST from the moment we walked in. Throughout the process, J was of course trying to get the best deal for the dealership. Let's be real here, this is a business. But when we would hit a snag or have second thoughts, J came full circle back to us, putting his customers first. Afterwards, we moved to the dreaded "Finance" department where I was again ready on defense. Met with Janeele Aplon and started going over options, rates and numbers. Janeele was amazing. She was able to concisely show us all the data from the various warranties, maintenance and gap plans without boring us to death. This lady knows her stuff and will not steer you wrong. I've posted a lot of reviews over the years, many of them at dealerships. Go and read my reviews and you'll see I take the time to invest in a review. They are doing it right at Bluebonnet Ford. I have NEVER purchased a vehicle at the first dealership I've visited. I take my time to shop for the best deal, the best options, the best rates, and people I can trust. This time I got lucky and found out all at Bluebonnet Ford. If you're ready to start looking for a new car or truck, then make sure you visit Bluebonnet Ford and ask for J (just J) Flores. J and the team at Bluebonnet will take care of you. You might not meet any of the managers there, but believe me, they are there working hard to get you in the car or truck you need. I speak from personal experience. Thanks J, Janeele and everyone at Bluebonnet. My wife and I are very grateful you...

My husband and I went to go buy a used F250. We were not allowed to test drive or start the truck because it was in the recon shop. We asked the sales person several questions about the vehicle and what was going to be done and how it was going to be done and she answered all of them with confidence. After that, we went and did paperwork on the vehicle about two hours and the truck was ours. We just were not allowed to take it home because obviously they were still working on it. The day we went to go pick up was three days later we found out that they did not put the same aftermarket shocks back on the vehicle like we were told they were going to. We were told it was going to be done at noon. It wasn’t done till 130. The vehicle was supposed to be cleaned, ceramic coated on the paint and detailed on the inside and it wasn’t there was still dirt all over it and food from the previous owner inside the vehicle. Once we started going down the road, the truck started shaking. We called the sales person and she asked for a video to show her boss. They said it was probably a weight missing from the tire, but they know for sure they balanced and rotated the tires. We told them that’s more than a Weight missing on the tire. When we got home upon further inspection, we found out there were broken bolts in the front end of the vehicle. I sent them a video and they said to bring it back that they would not come pick it up and they would fix it. So a few days later I took it back. They gave me a loaner vehicle that was not equivalent to what I brought them and it smelled like smoke. (Let’s keep in mind I have three kids and the youngest is 2 and we live over and hour from the dealership. My patience is running very thin) When I get the truck back, I look under the vehicle. They fixed the bolt, but they did not fix where there was grease pouring out of a joint. I was told it was OK to drive and that the vibration was gone and everything was good to go. I start going down the highway and the truck starts vibrating again. I’ve tried calling manager, and he never picks up his phone. Maybe today when I call he’ll answer and we can get this issue resolved but as of right now, I’m extremely annoyed and irritated with the service. Every time I’m told one thing, someone else says oh no we don’t do that. This vehicle was also certified under Ford warranty and they still sold it to us and keep letting us take it home when...