City World Toyota Service Center — Attraction in New York

I came into City Toyota located at Boston road, NY on 10/11/23 after making a service appointment. I noticed that there was a pile of water in my car the day prior. When I went to Toyota I explained the issue. And showed the video of the water that was in my car. Also when I brought my car in they also observed there to be more water in the front of the car passenger side. I was told that they will look at the car and find out what was the issue. While I was waiting Lewis Delacruz came to me asking if the car was ever in an accident. I was shocked because there was never an accident with the car as I made a year August 23 with this car. Brand new 2022 rav4. Then while I waited, I was then told that the issue was now due to debris getting into the vents of the car. Which caused the AC water to leak into the car. This was a surprise to me as when I came into the service room I was immediately told by a worker that this is an ongoing issue with 2021 and 2022 rav4s and there have been many cars that came in with the issue. Now I’m confused! Why was I asked about an accident if the result stated that it was caused by debris! I was told to clean out the debris would cost $880! Which did not include the nearly $300 for the diagnostic! This was very disappointing as I literally just bought the car the year before and thought Toyota warranty would cover or atleast have some regards as this issue was clearly caused by natural causes. I called Toyota warranty/corporate and was told to pay the diagnostic and then leave to go to another Toyota for a second opinion without there being a guarantee that I would not have to pay for another diagnostic! When Toyota wanted to speak to the manager of this location Jason Vasquez he had an attitude as he refused to give eye contact to acknowledge me and also I appeared to be bothering him! He also hesitated to take the phone when I told him that Toyota corporate asked to speak to him. When I left Toyota with my car to get a second opinion they left everything they had pulled out from my car, underneath the passenger thrown down in my car front. Nothing was put back! I went and the second option told me that a cap was missing and for me to take it back to the service place I came from! I went back and also asked for Angel the manager/ supervisor from 3333 Boston road location who asked Lewis to have someone show me the debris that was in the car because I was now being told different things. I was then shown only wires that and they pointed to debris being in a drain located under the dash board. What I was told was that the cost of the repairs would be to cover them having to pull up wires and flooring to clean! Angel asked for another quote of the price and it was still going to cost over 1000 for the “repair” and diagnostic! This is outrageous! Toyota definitely do not support their customers! I believe this a clear example of price gouging!! And even when I was explaining my concerns you can clearly sense a level of I DONT CARE by the staff! Toyota lacks sympathy and are also passive aggressive as when I was trying to express my concerns all they kept saying was it had to be paid or get a payment plan!! I believe I should be refunded or the diagnostic fee be reduced! And honestly will not be recommending anyone to city Toyota! Which is crazy as I did not hesitate to purchase a car at...

April 30th, 2025

On April  25th, 2025 I took my  2020 Toyota Highlander Platinum to have the panoramic roof fixed because it was not closing  or opening. I immediately was told that it will cost me $$ for a diagnostic if it wasn’t covered by the extended guarantee. Jeannette Lawto called Toyota Finance in front of me and I heard the person asking Jeannette if I was in need of a rental car which I had said no because I thought the car was going to be fixed on the spot. When I heard that the car was not going to be done on the same day I arranged  to be picked up. Once at home Jeannette called saying that the part did not come in and it will be until Monday when they will get to fix the car. I said to Jeannette that I will take the rental to which she said that I must go early around 7:00 A:M. because their cars go fast and that they work on a first come first served basis. (I think she thought she was in D.R. and not even) On Saturday 26, I called the rental company before heading over. I was told that there was no reservation made for me under my name. I called Jeannette and she said to me that she told me that I must go very early because their cars will be gone if I go later. I expressed to her that the reservation was never done by her and now I have no car for the weekend. Finally I said Just call me when the car is ready to be picked up please.

On Tuesday April 29th, I received a phone call to let me know that the car was ready. I was not able to pick it up on Tuesday, but today Wednesday 30th, I went to pick up the car, sign off on it and while driving back home I noticed that the roof was not properly repaired because it has a visible white bar making the roof look oakward and not level.  I also noticed that the passenger seat belt was not retrieving back meaning it is not working properly along with a white scratch on the passenger door. One of the employees tried to wipe it off. Jeannette asked me to take a seat at the waiting while they look at the car. She came back and showed me the picture they took when I first brought the car in supposedly. The pictures I took show that the picture they showed me was taken by them when Jeannette asked me to wait inside. I just don’t trust them.

I called Toyota Finance to complain, City World Toyota told them that I did not make an appointment to bring the car back on May 8th. This is the second  time they failed to schedule a reservation. They also said to Toyota Finance that I never mentioned that anything was wrong.

When I called Toyota Finance I asked if I could bring the car to HillSide Toyota in Queens N.Y. where I originally bought the car.

They told that i could but never told that they won’t pay for it because the dealers are own by different owners. Finally i was force to bring the car back.

Yesterday i went to maintanance i was told that the oil filter housing was damage by not using the right tool when changing the oil.

City World Toyota does not know what they are doing, just look at how dirty the mechanics area is compare to New Rochelle and

Hillside Toyota which...

Serious Safety Complaint – Gas Smell, Warranty Denial, and Negligence at City World Toyota Bronx

There is a strong gas smell inside my car. Because of this, I had my vehicle towed to the service center — I am afraid to drive it in this condition.

As a single mother with a 2-year-old child, being told to drive a car that smells like gas is putting both my life and my child’s life in danger. Toyota’s lack of action regarding such a serious safety issue is truly unacceptable and shameful.

This has been the worst experience of my life with Toyota. I took my car to City World Toyota Bronx (3860 Boston Rd) because of the gas smell inside the car, which poses a severe risk to me and my little child.

My vehicle is only one year old and fully covered by a Toyota Platinum Warranty (up to 100,000 miles). Despite explaining the problem several times, a worker named Janet told me that unless I paid extra, they would not even accept my car into service.

So, because I refused to pay extra, my Platinum-covered vehicle was not checked or repaired at all. They even said, “Take your car and bring it back to where you bought it,” basically forcing me to drive a car that smells like gas — a car that could explode or cause poisoning — with my 2-year-old child in it.

This is heartless, irresponsible, and shows complete disregard for human life. A global brand like Toyota allowing this to happen is unacceptable.

I will be filing official complaints with Toyota USA, Toyota Global Headquarters in Japan, the Consumer Protection Bureau, and Human Rights organizations. I trusted Toyota because I believed in its honesty and safety standards, but now I feel deceived, abandoned, and unsafe.

Forcing a mother to drive a car that smells like gas, especially when it is under Platinum Warranty, is disgraceful. Toyota, fix this immediately and take responsibility before someone gets seriously hurt.

This is not just a vehicle problem anymore — this is about a mother and a child’s right to...