Kohl's — Attraction in New York

Never again. I’ve came to this kohls for a few years at first it was great but allure this trip I will never again come back as I fear for my safety and if you have young women in your family who shop here I would be weary of coming back. While in the women’s dressing room I was trying on outfits for an event this weekend. While in the dressing room I heard a woman ask an associate if the man she was with can come into the changing room as well. The woman stated that the women who are already in the room may not like that men are going into the women’s changing room. This started a trend for the day. Men were now coming in and out of the WOMENS changing room. Someone tried opening my locked dressing room stall while I was on it changing. One woman told the men to leave because they should not be in there. Over the 25 mins I was in the changing room 4 different men came in. This is where I am very mad… I told an associate. I do not know if this was the same associate that acknowledged women would not be happy with men in the changing room. This woman told me I do not know how these men identify so they can go on the changing room. Full grown men, in the women’s change room trying the stall doors is allowed and condoned by kohls. If you are a women nervous of a man coming into a changing stall while you are in a vulnerable state, too bad you have to get over it basically is what I’m being told. I don’t know what identity politics has to do with cis men in the changing room who are trying the stall doors where naked women are but maybe you all should keep this in mind next time you shop here. I will not be back, as this place has proven itself to be unsafe. If a man did get into the stall while I was there and assaulted me or someone else then maybe there would be some recourse but apparently it won’t matter until it happens to someone else’s daughter or wife. All I know is, it...

Do not order for store pickup here! I have been a Kohl’s MVP for decades and have ordered for store pickup many, many times. In February, I placed an order for a hand towel to be picked up at the Fresh Meadows Kohl’s. I was on vacation and unfortunately missed the pickup deadline. I received a cancellation email on February 21, 2025, at 12:00 a.m.

To my surprise, at 1p.m. the same day, I received another email stating that my order had been picked up. Confused by the conflicting messages, I called Kohl’s customer service to report what I believed was a system error. However, the representative informed me that because it was a store pickup order, they couldn’t assist me and advised me to contact the store directly.

After returning from my trip, I visited the Fresh Meadows Kohl’s store to explain the situation—that my order was canceled but I later received an erroneous pickup confirmation. The in-store customer service rep insisted that someone had picked up the item and said it wasn’t possible for the system to be wrong. I explained that whoever picked it up was not me and requested they investigate the matter by reviewing their security footage. It is also possible that the issue was caused by a staff. However, the representative refused to help further.

I was appalled by the poor customer service and complete lack of support. The item was only $2.99, yet I wasted over an hour trying to resolve this error. Ultimately, the rep gave me the towel rather than investigating the situation. I took it, as I didn’t want to waste any more of my time.

If Kohl’s does not take these matters seriously, they risk losing loyal customers...

MY FEEDBACK TO KOHL’STONIGHT:

You had the products we wanted; thank you.

BUT, we were approached by one of your smiling sales robots, informing us that the ONE open register was CASH ONLY, and all other purchases made with OUR MONEY would have to be done at the SELF CHECKOUT, where she would be happy to assist us.

(Point of order: if we need help, it’s not a “self checkout”—it’s a “one cashier helping three customers at once checkout”.)

Having a) been a cashier myself fifty years ago, b) worked at a computer magazine for twenty years, c) successfully used self-checkout at other establishments, and d) average intelligence, I was able to master quickly the checkout process.

At that point, though, your smiling salesperson was trying to help three customers at three different checkouts AT THE SAME TIME. Aside from annoying me AFTER I’d said that I didn’t need help, she wasn’t giving useful service to the other two customers who DID need help.

We were happy to find the products we wanted and on sale, but being told that the one open register was for cash customers only and we’d have to become unpaid cashiers for Kohl’s is totally unacceptable.

And this doesn’t apply to me personally, but why would I get a Kohl’s Card if it meant that I’d have to do your job for you, for free?

Also: we liked your cashiers. I become royally pissed off when I think about all the people you played off, and those in the future who will not have that...