Starbucks — Restaurant in New York

NOT PET FRIENDLY!!!! Been going to this place for years every early morning where I would get 3 cups of various coffees. At 12pm I walk my pup and about 1-2 times a week would stop into this Starbucks to get a pup cup (Pupuchino). I was recently informed that they no longer give out free pup cups which consists of a small little cup and whip cream. I was told I had to buy something to get the pup cup (or even water! for that matter). I explained that I'm here every morning picking up coffee but during the afternoon when I walk my pup in this direction, he always looks forward to going in and getting a Pupuchino. He even walks me up to the door of this establishment. Initially they used to give out a large cup with whip cream where when you asked, the cashier would make it right away (considering it took less than 15 seconds to make). It then transitioned to a small cup where the cashier would make it right away. When I asked about the transition, they mentioned the manager set these rules. OK no problem. Not a big deal. My guess is, to make it even more inconvenient to not ask for the cup, you now had to wait for their team to get to the order where you would have to sit and wait for the pup cup. Just last week, when I went in and requested the pup cup, they told me I had to buy something to get it. I explained "I come in here every morning" to their reply, "those are the new rules". I left with my pup where when we got outside, he was nudging me for the Pupachino but unfortunately, this time around, I was empty handed. I could tell he was sad as if he did something wrong not to get his treat. Was infuriated. Well your new rules to skimp out on a tiny cup with whip cream once or twice a week just cost this location 3 large cups of coffee 5 days (sometimes 6) each week. Needless to say I will no longer patronize this or any Starbucks on the bases of pure greed. I cant speak for the other locations but this particular one is grimy and looks out for their profit margins above and over the customer. Iv overlooked the staff always being upset, the price hikes and the inconsistency on which they service me regarding the pup cup as mentioned above. To now just refusing to give them out unless you buy something? Feel free to read excerpts from reddit regarding other Starbucks employees from other locations. This Starbucks is NOT PET FRIENDLY. For all you pet lovers, I would recommend NOT supporting this location. There are coffee spots all over this area and suggest finding your...

Horrible experience here at Starbucks on 188th. I ordered a drink and a rice Krispy and went to go pick up my order. I saw only the drink and asked KAT where can I pick up the rice Krispy. She looked at me like I was bothering her and told me they were out of it and I could go pick up something else from the front and there was nothing she can do about it. When I looked over there were only peanut and almond options available and I am allergic. I told her I don’t want the other options and I would like my refund. She gestured away and told me he will help me referring to her male coworker. He apologized and offered me something else and I denied. Looking over was a row of 8 rice Krispys sitting out Ima row. This means no one in the store as well as Kat bothered to even prepare my order. Kat wouldn’t even look up to talk to me and was very rude. This horrible attitude goes against the customer service standard Starbucks has all over. This is not the first time dealing with Kat’s horrible attitude.

I will be calling corporate. I am a local and I am ashamed at the type of Starbucks that i live near. I pay too much money to be treated like I’m at a mc Donald’s. Kat, please work on your customer service skills. She should go work at a dmv. I can’t imagine working with the public being easy but I could’ve been a horrific customer and I was not. I was respectful and patient and I did not get that reciprocated back to me today. Will be staying away from this Starbucks from now on. There are plenty of Starbucks stores! Why deal with a horrible...

I appreciate the hard work it takes to serve so many people, but I have the same complaint that so many other people do about that one lady who always has an attitude.

I don’t know her name, but she has very cool hair. She’s quite rude whenever someone asks her for anything, and does most things with an attitude.

If you can’t do something with either love in your heart or professionalism in the sense that you just do it kindly without giving everyone an attitude for every little thing, don’t have that job.

I have also never seen a louder Starbucks. This is not a nightclub. The music should not be so loud that you can barely hear people around you. I see the staff complaining that customers ignore them when they ask the customer if they need a straw. Of course they ignore, they can’t hear anything over the music. Generally the Starbucks I go to have it on extremely low so it’s just audible enough to be heard.

The staff members who take your order down at the register are always phenomenal. Great job there.

It’s generally just that one lady and the loud music that contribute to a negative experience, but this location does have potential. Looks nice and is clean for...