Spectrum Store — Local services in New York

The staff and her store manager provided absolutely incorrect and misleading information on the process of an account transfer/takeover.

They were adamant and doubled down that it is not possible to retain a phone number when changing owners, and it can only be done when the business name remains the same. Otherwise the account would need to be shut down, and along with it -- the phone number that supposedly cannot be preserved.

This contradicts what customer service stated over the phone and in fact its much faster and easier to submit a request online once logged into your account.

Customers should get a 2nd opinion when faced with rejection or claims that "it cannot be done". Sometimes it's simply easier to do it yourself and not...

Awesome service. Great experience. Daniel, Giovanni and Ty were there when I visited

I came here to get my modem as I switched my Internet service from another provider to spectrum. Daniel breezed through the whole process and offered me a router to test the internet service too (because I went with the package without the router), that I could return later. He also informed me about the mobile line promotion going on, which I wasn't informed about when I called the helpline to ask them about internet packages that come with mobile lines. This really helped me out and I went with spectrum for my mobile line as well. Later I came in and Giovanni helped me return the router.

Everything...

Stopped by the Fresh Meadows spectrum store to take advantage on the mobile plans that they have. I wanted to find out if switching over my 4 lines was worth it. Thankfully one of the employees named Ty was there to help us. I took a while, but that was expected since I had to change over 4 lines. This guy and the staff for this store was so awesome. Ty was even scheduled for his break and refused to go on break until the process was completed. If your thinking about switching over or even for your home service thuis branch is the place to go. The staff are nice, genuine and caring....