Masa African Hair Braiding — Attraction in New York

I came here a year ago for my birthday as I was planning to go on vacation & got knotless boho braids, they came out fantastic. I believe the owner & someone else were the ones to do it. She even gave me the option to choose the type of hair I wanted for the curls & I chose the human hair blend & it was perfect.

Fast forward to a year later, I called the owner for an appointment & left my $50 deposit for the same exact hair style. This time, it was 3 young girls who did my hair. From the moment I walked in the energy was abrasive. I was told that I had to pay $80 additional dollars on top of the price I was already quoted on the phone which included my deposit. I assumed the $80 was to cover the human hair blend, so I agreed to paying it even though I wasn’t presented with hair options.

At the start of the service, everything was going fine. That was until all 3 girls decided they were going to do my hair at once. I’ve been getting my hair braided for many years, & usually 2 people is the max I’ve had doing my hair. One person would start the braids & the other person would be finishing them. This time however, all 3 girls were starting braids in 3 separate parts of my head which was extremely painful. I was crouching & sighing & instead of understanding clear social ques, they proceeded to become even more rough in my head.

I have 3a hair so naturally I get concerned when my hair is being pulled to aggressively, especially when it’s going up into braids. But they didn’t seem to care that they were hurting me or about protecting the integrity of my hair. They were speaking extremely loudly over my head & their breath smelled so bad which annoyed me even more. One girl even stopped doing my hair to go take a bowel movement(mind you the bathroom was 10 ft away, from me) & then left the door wide open so we can bask in it. It was just not a professional environment at all.

I wasn’t going to leave a review initially, however, I’m in the process of currently taking these braids out & I am INFURIATED. I still felt pain 3 weeks later when putting my hair in an updo which is why I’m taking them out now, because I’m scared to see what the damage to my hair is. I was charged 80 additional dollars for what I thought was going to be decent quality hair, it is FULLY SYNTHETIC & the poorest quality hair I’ve ever had in my head in my life. I’m having to be extra cautious while taking my hair out because both the braiding hair & the curls are completely matted into my hair. It’s probably going to take me 24 hours to get this hair out without damaging my own hair. I will never be returning. Please get your hair done anywhere else but here if you care about your hair’s health & don’t want to...

First let me state, PLEASE don’t pick a braid spot based on reviews. I chose this shop based on her 4.8 rating and oh how I wish I would’ve red the lowest comments first because I had the same experiences as some of the other girls. I wasted a total of $525 between traveling 4 hours to her shop and buying 100% human hair that she ruined by mixing in synthetic. I sent a photo to the owner and explained before traveling that I was going to a very important event, and I asked her would she be able to do this style. She told me yes and to come up there. After looking in the mirror at how the girls were styling my hair, I stopped them multiple times to ensure they were doing the style I asked for and I should have left with them getting frustrated. Please see the style that I Asked for with girl in the green dress vs what I got me sitting down turned around. She was adamant it would come out the same, so I trusted the professional. Now I have hair falling out everytime I walk. She tied my human hair around knotless braids like they was tying shoelaces. I purchased $100 human hair and her and her team blended it with SYNTHETIC HAIR!! 2 days and it looks like I have a wet mop on my head. She came across as such a nice professional, but she showed who she really is. Her only solution was pay to come back again 4 hours away after sitting 8 hours to get my hair done so SHE CAN DO HER BEST TO FIX IT!!! I asked for at least $100 back to recover my human hair cost. She said no she can’t do that. This is unacceptable and my advice ladies would be to go to the first braid shop, and not walk back to the second shop. They ruined my human hair which was supposed to be braided at the ends of all my braids. Instead they curled and rodded Knotless with human hair. No accountability for their wrongdoing.

When I was done, I thought the hair would loosen up like I wanted it to originally look, so I took photos for her to post on her page. The actual braiding was neat so I was ok with it, until the hair napped up when I paid top dollar for human and hair drop every two steps. How embarrassing at my event! I will not be returning!

UPDATED:I HAVE RECEIPTS FOR THE HAIR I PAID FOR AND TWO PACKS WERE BOUGHT WITH 4 BUNDLES EACH. IF I SO CALLED HAD THE INCORRECT HAIR AFTER SHOWING YOU THE PHOTO I SHOULD HAVE BEEN TOLD THAT UPFRONT AND I WAS NOT. MY TOTAL CHARGES INCLUDING MY HAIR COST WAS $500+. YOU ORIGINALLY CHARGED ME $350 and DROPPED $300 FOR A JOB THAT...

I recently had an absolutely dreadful experience getting my hair braided, and I feel compelled to share my disappointment. I had high hopes for a professional and comfortable hair session, but unfortunately, my expectations were far from met.

To begin with, the braids were done far too tight, causing me immense discomfort from the moment they were finished. It was clear that the stylist was more focused on her own technique than considering my comfort or well-being during the process. Despite expressing my discomfort, it seemed as if my feelings were of little concern to her.

What added to my disappointment was the stylist's claim of having 35 years of experience in the hair industry. I couldn't help but question this assertion, given the subpar results I received. The quality of the braids was far from what I expected from someone with such extensive experience. The braids were thick and uneven, and it was evident that the stylist lacked attention to detail.

I paid a significant amount, $200, for a service that left me utterly unsatisfied. I expected neatly done small/medium braids, but what I got was nothing short of a disaster. The braids were so uncomfortably tight that I had to start taking them out after just three days, which was an added hassle and further waste of my time and money.

In conclusion, my experience with this hairstylist was beyond disappointing. The lack of consideration for my comfort, the poor quality of the braids, and the high price I paid for an unsatisfactory service have left me frustrated and regretful. I strongly advise anyone considering this stylist to think twice before entrusting their hair to her.

I am now left dealing with the consequences of this terrible experience, both in terms of discomfort, hair loss and the time and money wasted. It's disheartening to think that a supposedly experienced stylist could provide such a substandard service.

Lastly I would never lie about any experience I am paying money for. I am African and support black own business as much as I can. But if I have a bad experience and I have to tell you you are pulling my hair and you ignore my comment it’s definitely an issue. Please you can report for defamation I will gladly show photos of how crazy...