Mosa Spa — Attraction in New York

I came here because of the strong recommendations from others, but my experience here seems to have fallen short.

When I first walked in they all seemed to be hanging out and once they noticed me they looked scared. I did not get greeted or anything. I got a pure "yes?" I told them I had an appointment and they looked at the book and seemed lost as if they couldn't find my name. There were 4 appointments in the book and 3 were crossed out. Nonetheless, they found me and asked what I wanted because the book only said 1hr + 30 mins. I told them 4x times 1-hour full body and 30 min foot rub. They proceeded to look at me lost.

They asked if I wanted a female or male therapist. I said female and right away this lady came. She did not introduce herself and showed me to a room and grunted. No instructions or procedures. I know some massage places prefer you to keep your underwear on and others ask you to take them off. I kept mine on as I felt more comfortable that way. She seemed annoyed about it once she came in to give me the massage.

The whole time she seemed angry, and let me tell you that she surely took whatever anger she had out on me. The massage was aggressive and rough. You could tell that I was in pain at times and she never asked if I was ok or needed to take a break. She just kept pounding on me as if I was a piece of meat and she was the mallet.

The massage finished and no communication whatsoever. I only knew the massage was done because a timer went off.

I walked out and she greeted me with a bottle of water, but no smile or anything welcoming about her. It was almost as if she was forced to give me a bottle of water. She waited at the counter and glared at me as I spoke to the front desk. My wife had already pre-paid the massage with tip and they had no record of it. Luckily, we had a confirmation text with a receipt.

While they squared the issue with their boss you could see the glare from the therapist get stronger and she started yelling at the front desk in her language. I explained to the front desk to please let her know that she was tipped because the screams and glare were getting stronger.

I know they are fairly new in the neighborhood, but if I could give any recommendation it would be more welcoming, organized, and communicative.

I left in more pain than I came in. I had to get a massage after the massage as I was in so much pain. I felt like I played 2 back to back games of football.

I only gave 2 stars as the foot rub was the only thing good about the whole thing.

I won't be...

The night before I booked I was searching for a local spot. Sometimes you need a local go to for a quick pick me up. Making a reservation was pretty seamless and didn’t require a credit card. There is an option to add additional remarks such as male/female masseuse or any other detail you may want to share. Upon arrival I realized I had passed by this location many times and hadn’t really noticed it before. Going in I absolutely loved the plants that gave the space a serene and natural atmosphere. The receptionist was friendly and informative, she did offer me the VIP plan but since this was my first visit I didn’t want to commit. Jason was my masseuse and he did a great job. I started with a 30 minute foot massage and then had a 60 minute body massage. The lights were nicely dimmed and the aroma was pleasant. Why didn’t I give them 5 stars is for maintenance that can be easily resolved. There was no music until and hour into my visit which I resolved by listening to Apple Music. There was a hand towel in the bathroom that appeared to be used and really shouldn’t be there and fly tape in the bathroom. I get it you have many plants and that’s to catch any insects but there are alternatives that don’t tacky the space. Also the rooms are private but you can hear conversations being had at reception which can take you out of the mood. I would definitely recommend this location due to accessibility, massage and the prices were...

I went there yesterday with my wife and my son, I paid $65 for each one of us $195 total. At the end I tipped $10 dollars each person that provided the massage, the lady at the front desk told me that the required tip amount is $20 each. I think tip is based on how I feel the services was provided and this definitely was not the experience I was expecting, I will never come back here and dear manager do not bother replying this message with an apology and saying you are taking care of the situation unless you are willing to refund the $60 dollars your front desk attendant charged me on tips yesterday. Also you can expect 3 more negative reviews from my family members that felt this experience was very rude and unprofessional. The customer tip is voluntary but you want to increase the tip so your employees don’t leave you, increase their salary if the economy is bad, plus you want to have the customers to Increase the tip so you don’t have to pay your staff higher salary, what do you pay them? Minimum wage? I feel like sending you the department of labor to investigate how much you are paying the staff that you are FORCING the guest to pay a high tip rate, this is not a restaurant where you charge the tip to a desired rate depending on the size of the party. You know what I will report this place to the department of labor so they can investigate if you are paying them lower than...