NewYork-Presbyterian Queens Hospital — Attraction in New York

I would give a 0 star if Google allowed it.Let me tell you why this place sucks beyond belief. The staff is ignorant, unethical and very unprofessional. I went to do an MRI test at the New York hospital in Flushing Queens at radiology department on 08/02/15(Sunday), prior to that I went in person to make an appointment with all necessary paper work that my doctor issued to me in the same hospital on the 4th floor. The receptionist accepted all my paperwork and told me just show up on Sunday. I assumed everything was good to go but I still wanted confirmation so I asked her clearly if I needed to bring any further paper work with me on Sunday. She said no and that everything is set and it is in the system. All I had left to do was fill a few basic health questionnaire paperwork, which I did, then I will be ready to go. She wasn’t attentive to begin with, therefore, the problems the following appointment ensued.On Sunday, I showed up at the radiology center. Another reception was there and she wasn’t friendly. She seemed to be in a bad mood because there was a child behind her desk, assuming it was hers and she seemed annoyed by her. I’m not even sure why a child was there in the first place, a reception desk is no place for a child and it is a major distraction to whoever is handling the desk.Onwards, I stated I was there for an MRI test. She had trouble finding me in the system. This was frustrating after I confirmed with the first receptionist that I was, in fact, in the system. After a waited time, she was able to locate my name and my scheduled appointment. Then she asked to see the prescription paper from the referral doctor, so I told her when I made appointment, the lady told me all I need to do is show up and everything is ready to go! She already documented the necessary files.She responded that the first receptionist, her coworker, does not know what she is doing and she still needed my paperwork to verify. Since I was told I didn’t need anything, I didn’t have them on me. So then she requested that I email it to her. Luckily, my wife was home and was able to gather all documents and email everything to her. My wife sent all three separated referrals and prescription approval by my doctor in email form. All of the paper work had the same information on it, stating I made an appointment few days prior, she looked through briefly and said those are not the papers she was looking for!Hold on, what? She asked for referrals, prescriptions and MRI diagnostic requests and still wasn’t the paperwork she needed? The paperwork could not be any clearer which led me to believe this inexperience, unprofessional and miserable being could not comprehend the information before her eyes. The paperwork stated the prescription and the test needed summary with authorization through my insurance company, I kept telling her that was the paperwork, but I was still being denied for the MRI while her child was yelling at background demanding to play with her. Again, I can’t even express the very frustrating experience with the service I needed ASAP for my lower back pain. I’m still in so much pain and no one has even contacted me to resolve this issue. In conclusion – whoever is hiring at the hospital, they need to do some careful consideration in who they hire as a representative for their practice, you need someone who has more common sense and knows their job. They need to train better.If you are a patient, do me a favor, stay away from this radiology department at the Queens hospital. You’re...

First off let us address the elephant in the room. NY Hospital of Queens which is run under Presbyterian Hospital affiliated with Weil- Cornell is far from the Stellar Gem that Booth Memorial Hospital was. Natives to Flushing Queens and neighboring towns remember the Jewel that was Booth Memorial Hospital so much so that a visit to NY Presbyterian Hospital will quickly remind you that it is not Booth Memorial. It only sits on the lot where Booth Memorial was. From the dirty floors and chairs in the emergency room. Unprofessional triage nurses and staff to the police standing at the emergency entry way and metal detectors. Give you the feel that you have walked into a courthouse/ city run hospital. Presbyterian Hospital on Main Street Flushing is more of an eyesore than a hospital they continue to keep changing the look on the outside and revamping the lobby adding a Starbucks but once you walk past Starbucks the reality begins. Handbag searches and wand scanning all before you reach the desk for a visitors pass 2feet away. There is no gift shop to buy any loved ones anything. The post labor and delivery floor for new moms is under construction leaving you with no private rooms. You are forced to share a tiny room with very questionable people. The staff there is so unpolished they even allow staff there to wear urban shower bonnets on their heads. The evening after a baby delivery there was no staff sitting outside the rooms at the nurses station like at most hospital L & D. The lights were even off in the hallways. I was told the staff were in patients rooms. Translation understaffed. Between the empty post labor & delivery floor with ghosted staff and jackhammering going on in the day time. It is a nightmare. I thought it couldn’t get worse. I went down to the cafeteria which was a hole-in-the-wall not the bustling cafeteria you expect in most decent hospitals. This was literally a hole-in-the-wall with more counter than food, there were 2 guys in there struggling to scramble an egg and 1 cashier. To get back to the post L&D floor I had to go to the 3rd floor walk down a long corridor then ride down one flight. The question on my mind that rings out the most is the troublesome display of unprofessionalism. I watched security guards talk to people coming into the emergency room…bleeding some were elderly and women in labor like they were on trial. A man brought in with severe head trauma was put in the waiting room. This bad behavior coming from staff was disturbing. Nurses on cellphones in front of patients family members, nurses who didn’t know what room guest’ loved ones were in even though they were sitting in front of the computer at the nurses station of the floor of the patient. I saw nurses who only wanted to service their own ethnicity. I saw nurses who gave more attitude than service. I saw a nurse with an urban bonnet on her head that thought she was auditioning for a sequel to Mean Girls. A trip to NY Presbyterian will give you more anxiety than most hospital visits. The recovery rate is very iffy here so is they’re ability to service you. I do not trust they would even get the diagnosis right.

What ever you do Do Not Go to NY Presbyterian Hospital unless poor service and planning a funeral is on...

No one should come to this hospital.

Dad came here for surgery. We arrived at 8am in the family waiting area. No receptionist, I didn't see one for the several hours I was at the hospital. There is no one to talk to for updates, I was in a room with other people waiting and no staff. Almost everyone in the building that I encountered had an attitude. One of the nurses was nice, surgeon wasn't a bad guy, although I really wanted more clear responses to my questions. The anaesthesiologist has no bedside manner, he was very abrupt. When they moved my dad to the recovery room they didn't tell me what room he was in, I had to go find out for myself. I was on the third floor expecting him, but he was moved to the first floor, likely because they didn't have enough beds and they were waiting for a long time for a space to open up. Imagine that, a hospital where patients are so overbooked that after their surgery there is no space to recover in.

So I go to the first floor and there is an rn that gave me massive attitude. When my dad woke up they made him stand up almost right away and he was in pain and wobbly. Just so they could straighten his mattress, which was hanging off the bed. I told him he could take his time because I was worried, having experienced anasthesia and recovery myself I know you need to lay there for a while to feel well enough to stand. The rn was basically starting an argument with me and said if I kept interfering she would make me leave the room, even though all I did was talk to him. He clearly was not ready to be standing yet. After it happened he told me he wasn't ready to stand. I saw that they didn't dress my dad, they laid his gown on top of him and he was completely naked. Whenever he stood they did not assist him and I had to help him get up, when he was wobbly I held onto him to keep him from falling. The rn had a short temper and was rude to him on several occasions. After he struggled to move she told him "you just don't feel like moving".

The recovery unit was dirty and used gloves were everywhere, right outside of garbage cans. The person that was called to help wheel my dad in a wheelchair drummed on the back of his wheelchair like a drum, let go of the wheelchair while he was walking and allowed it to roll forward, and generally treated my dad and the wheelchair like a piece of luggage. As soon as we arrived at the pharmacy, he told me how to operate the wheelchair and left us, even though the rn literally told him to take us to the pharmacy and then take us to the front so I could pull up the car.

We will never come back here and I can only hope by posting this, others will learn from it. Absolutely awful experience, worst I have ever had. I'm...