Petco
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Popped in on Monday for plants for my Betta fish. Popped back for a tank today (Wednesday). They had new Bettas in and I spoke to the fish expert, a super cool young man named TY. TY is very knowledgable about aquarium fish, especially Bettas and showed me his tank with six! 3m & 3f, advised on how to keep them together (from young). I bought another male today. And will visit regularly to find matching females - to hopefully have a mixed tank. Ty - I feel, is one of those people that doesn’t need to upsell (I get this at the Flat Iron Building branch / W 32nd st?) as he genuinely took the time to assist & educate me as he loves his job. I took the M104 bus but 96th st on the train3 is close by. Branch had a decent stock fulfilment. And bonus if you’re a dog fan - the groomers are upstairs - leave an extra 10-15 mins to admire all the four legged floofs that pop by! Oh and they had a 15% off offer. For signing up (name & #) - so I bought a secondary tank and rainbow Betta.
Ebony EvansEbony Evans
00
I went there today because I had a return and of course I've lost my receipt. However, Jason was extremely helpful and told me there were other ways that we could look up my purchase. Fortunately, we found it and I mentioned that I needed to go upstairs and get some vital pet. He said, why don't you do that and come down and we can do it all together, the refund, and my purchase, which made complete sense, but I was even thinking about it. I needed Vital Pet and it is in a locked refrigerator. I found an employee, Kibwe, who greeted me with a big smile, and told me of course he could help me. When I went to checkout, I asked about Stella and Chewy cat treats because my cat acts like the food is crack and he's completely addicted. Shaun the manager overheard me ask and told me that they do not have them in store yet, but they are ordering them. A really pleasant experience. The employees were kind and helpful. I highly recommend this store. I will definitely be going back to that store for my crazy cats needs. The prices are incredibly reasonable as well. I understand that small businesses need to make money and you should support them. However, I don't believe you should have to pay two or three times the price that you can get them for in Petco. Maybe if you're in a pinch, but my local store didn't even have Vital Pet last week and he told me he doesn't order it because every time he does, no one comes to buy it? UPDATE TO PREVIOUS RAVE REVIEW: Today was a completely different experience. A terrible one. Kelvin was utterly unhelpful, borderline rude, and, in fact, downright condescending. He acted as though I was stupid and trying to commit fraud. I always treat everyone the same, whether it be a janitor, a mailman, a salesperson, or a street sweeper. So, I did not appreciate him treating me the way he did. Was it because I was a woman? I presented him with a coupon from Stella and Chewy. He first rudely said it was too small and couldn't even be read. I apologized for that and asked if I should have printed it bigger. He said no. It says clearly that you cannot duplicate it. I said it was not a duplicate. I said I printed it upon receiving it from Stella and Chewy. I realize that you cannot duplicate coupons, and I replied that I would never do that; I said that it says on the coupon that you cannot do that. I would never attempt to to commit fraud over a $3.00 coupon coupon as I carry a $3200 Louis Vuitton bag. So that would be a joke. I said I signed up for an account with Stella and Chewy, and they sent me the email. He said, well, I can't give it to you anyway. It could be a duplicate. And I said, well, it's not. I signed up for an account, and they sent me this. He said, well, you can't use it. I said fine. He said they should have sent it to you in the mail. They should not have sent it to you by email. I did not realize he was a Stella and Chewy representative as well. Please see the attached email, coupon, and Petco receipt. Kelvin was a horrible, unprofessional representative of a Petco I previously loved. In the future, I will most definitely pay the extra to support smaller businesses as they are definitely more customer-oriented and have much nicer cashiers. SEE EMAIL FROM STELLA AND CHEWY Again today, funny enough, I asked to speak to a manager and guess who I had the pleasure of being able to deal with, not only did he remember me, but he AGAIN lectured me about how they weren't supposed to take these type of coupons despite Stella and Chewy’s email above. He even went to the office and brought out a Purina coupon to show me. Ultimately he let me use it. Thank you for the courtesy. He claims he was not rude the first time, he simply could have said, I'm sorry but we do not accept these coupons. I do suppose he should contact Stella and Chewy and to change their coupon policy or have Petco as an authorized seller. I WILL compliment Kibwe once again. Kibwe SHOULD be the manager. He is ALWAYS pleasant and helpful, with a SMILE.
HeatherHeather
20
None of the employees assisted me when I rang the bell at the store. Another employee walked right past me , ignoring me, and took the elevator. I rang the bell again. I decided to get my plants myself. I took them to the front. I waited patiently at the front while another customer helped for a very long time, with many cans of pet food.The first associate asked me who got these plants for you? , and I replied I got them myself. The employee didn't mention anything about the policy at that point. The employee then asked Brianna who works in the Aquatics department, for the item sku. She opened the sku and I was charged for the item. Brianna then stated in a aggressive hostile tone, " Don't do that again". She also stated, " I clean those tanks, and I don't want YOUR hands in MY tanks". Instead of making an accusatory statement that could be taken offensively, Brianna should have stated , for example, " I'm sorry you had to wait. We like to make sure STORE POLICY is followed so, in case anything happens , you don't get blamed". No. Brianna didn't say any of the professionalism and her two other employees there heard her make the disrespectful and offensive statement. I always come to the store to be ignored, and I have had worse statements said to me here, so this only adds to the terrible service I usually receive. I have escalated this incident with the customer service team
K LK L
60
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Nearby Restaurants Of Petco
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