Planet Fitness — Attraction in New York

I think ChatGPT said my review better than I wrote it, so I'll post both versions. My version: The service here is absolutely unacceptable. My brother and I came to the gym to work out right before his graduation, and we were met with an unfriendly and arrogant worker from the concierge by the name of Ashley. We were asked to give our ID, and although we were never asked before, we complied and got out our student IDs. She then told us that she had to work with another set of people and after about five minutes of waiting, she said she would deny us entry because of our attitude. We never once said anything bad to her, and I'm just genuinely shocked that someone at such a great gym can discriminate against us for our race. (I was whispering to my brother in Russian about her "customer service" skills and she took my whispering as a sign of insult). My dad then called her supervisor by the name of Christian and he was even more impatient than her; he didn't even want to speak to us and hung up the phone as fast as humanely possible. He had video footage of the event but was too "busy" to check it and tried to avoid talking to us on several occasions. Their internal notes claimed that we never showed them our ID even though we took it out in front of their faces. I really hope that when I return, Ashley won't be working on the concierge anymore.

GPT Version: I had a disappointing experience at this gym while visiting with my brother right before his graduation. When we arrived, we were asked to present ID. While we hadn’t been asked to do this on previous visits, we complied and showed our student IDs. The concierge employee, Ashley, told us she was busy with other guests and asked us to wait, which we did. After a short wait, she informed us that we were being denied entry due to our “attitude,” despite the fact that we had remained polite and cooperative. At no point did we raise our voices or act disrespectfully. I spoke quietly in Russian to my brother, and it seems that was misinterpreted as being rude or disrespectful, which I believe was a misunderstanding. We tried to escalate the issue by speaking with her supervisor, Christian, but unfortunately found him dismissive and unwilling to engage in a meaningful conversation. We were told there was video footage, but were told it would not be reviewed at that time. It was especially frustrating to learn that their internal notes inaccurately claimed we hadn’t shown our IDs, even though we clearly had. I’m sharing this feedback in hopes that management will take a closer look at how situations like this are handled. Everyone deserves to be treated with respect and fairness, especially in a place that prides itself on community and service.Speaking with supervisor Christian was unhelpful; he dismissed our concerns and refused to review video footage, which we were told existed. Their internal notes falsely stated we hadn't shown IDs, despite us clearly doing so. I hope management addresses how such situations are handled, as everyone deserves respectful and fair treatment in a community-oriented establishment.

Both are saying...

Title: Planet Fitness: A Mixed Bag of Crowds and Limited Equipment

Rating: ★★

Planet Fitness, the popular gym chain, has its fair share of pros and cons. While it offers affordable membership options and a judgment-free atmosphere, it falls short in two crucial areas: overcrowding and limited equipment availability.

One of the main gripes many members have is the constant busyness of Planet Fitness locations. It's not uncommon to find the gym packed during peak hours, making it difficult to find available machines or secure a spot in popular classes. This can be frustrating for individuals looking for a seamless workout experience without having to wait for equipment or navigate through crowded spaces.

Another significant drawback is the shortage of dumbbells and other accessories. Planet Fitness tends to prioritize cardio equipment, resulting in a limited selection of weights, especially during busy periods. This scarcity can hinder the progress of weightlifting enthusiasts who rely on a wide range of dumbbells for their workouts. It's disappointing to encounter situations where the equipment you need is simply not available.

On a positive note, Planet Fitness does excel in offering affordable membership options, making fitness accessible to a wide range of individuals. Their "judgment-free zone" policy promotes an inclusive environment where people of all fitness levels can feel comfortable and accepted. Additionally, the gym maintains a clean and well-maintained space, ensuring a hygienic workout environment.

Despite its shortcomings, Planet Fitness can still be a viable option for those on a budget or beginners looking to dip their toes into fitness. If you're willing to navigate around busy times or modify your workout routine to accommodate the equipment limitations, you can still find value in your membership.

However, if you prioritize having ample access to a diverse range of equipment and prefer a less crowded atmosphere, you may want to explore other gym options that better...

MR. Planet fitness (OWNER) I am reporting you this complaint after an hour and half of the incident Wednesday jan 5 we (most of them are Mexican , Asian and Russian etc) .... were writing in the line (30f° temperature) out side of your gym around 8:45 two white guys appears in the black car parked outside the gym in bus lane looked to the long line( more then 15 ppl waiting) smiled and went inside exchange greeting with staff inside went upstairs... so i went inside and ask the the staff what is going on we are waiting in this cold and why they skip the line.. your staff stat giving lame excuses... and justification like they were here b4 when I said how long they were here because we have been waiting outside for a while so plz show me their last login..... they refused and said that go out side wait your turn other wise they are going to call caps...finally I stop argument I went out side silently and wait my turn but this is not over yet when my turn come and I was going to scan my card the tall guy inside the counter (don't want to reveal his name which starts with J) charge again and said in very threatening way that he was going to cancel my membership but now he worns me and giving me last chance...... like wow 👏 His majesty bestowed upon me.. Mr. Planet fitness (owner) this was open day light racial discrimination check your login record and cam located left side main door. see yourself what kind of people waiting outside in the line and who skip the line with favor of your employees and they ironically covering that up... with threatening to call low enforcement on me and cancelation of my membership..... I assuring you that I will not stay silent on this matter I know the concern authorities , related forums and know how to approach them..... also I have visual and voice evidence.. to support my version.. otherwise you have my email in system and update me what action is being taken by your side...