On April 15,2025 I went into this library to get some work done on computer I first used the bathroom and was on my way out the door to get something to drink and come back to library on my way out I heard the security guard said look at that girl I turned and saw 3 security and a man standing near them looking at me I walked pass them out the door the tall big doofy guard made a sound like vomiting as I walked pass i turned to look if their talking about me the other tall doofy security guard looked on watching me leave,when I came back in the security with the disrespectful sound affect was hiding his face after giving me a hello nod and couldn't look me in the face the other guard said she's looking at you
he turned his face to look outside I walked away ,this is the kinda of degrading behavior that goes on at this library it's also a private library most people are not aware. No one has ever !!! Looked at me and saw a girl I'm also from the public sector live and work in that sector ,I was discusted to experience these low grade black men disrespectful uneducated manner these are the kind of men our mothers and fathers and educators warn us about to stay away from, a third man stood with the security trying to impress this fool with a story about a woman he's
seeing. i am a woman in my 50s and the only people who believe I look bad are mentally ill people with bad intentions, furthermore anyone who knows me can see my light shines bright and I'm a no nonsense person, I lived in new York all my life and that's the worst library I've ever experienced every one else have better conduct and better customer service elsewhere!!!!! If the library is going to continue to allow this behavior from their staff to the community they don't need to be there or getting funded to degrade God's people, life experience and education teaches that these disrespectful people are not only miserable but also cowards they don't stand up for the right things instead attack people when they think their down and out .!!!!!!! People like them don't go far in life 🙂and that's how karma works👍
If you have problems with the library you can contact the people who fund them which is / the mayors office/ the borough president and city council. This library don't have any written standard of what i.d or documents you need to get a library card or pin number so they refuse other government i.d then ask for a mail to confirm your address then want you to open it to steal your info.
10years ago in 2015 I had the same kinda of experience with...
Read moreYesterday, I went to the IDNYC Enrollment Center located inside this library. Big mistake on my part. I would advise others to avoid doing the same because the staff here generally tends to be excessively rude, obnoxious, combative, flippant, dismissive or some combination of the above. In particular though, the employee in the photograph takes the cake of the day. I simply went to her work station to ask a question regarding my application. Considering the fact that I have been waiting three weeks without any communication from them, I should have been snappy at the very least - yet I purposely went about being calm and polite in spite of this. Before I could even get four words out of my mouth, she shouts at the top of her lungs in a rude manner "I can't answer questions now" and storms away from me. No attempt to even find me another employee who could answer my question, nothing. Still, I kept my calm and politely tried to ask her whom I could go to. Would you believe she then waved me off and turned her back on me demonstratively? Unbelievable. I then decided to take her photo and explain to her that I would be leaving this review since the public deserves to know the type of customer service they will receive when they visit a place. I didn't even get any closer to her, in fact I took the photo from at least 20 feet away. She decides at this point to scream at the top of her lungs again for security and tells them that "I'm not allowed to take photos of her." Wrong, as I explained to her - it is a public place. Even the security guard who responded to the incident fully agreed with me and had to admonish this lady (and I use the term 'lady' loosely, considering her behavior) to keep her voice down. If you for some reason absolutely have no other choice and decide to patronize this location, do so at...
Read moreFrom very long time me, my kids get a lot of information from this library. I am so thankful having such a library to our community .But recently i have been experienced very wrong also in my aspect unethical incidents.At Kids Discovery section one of the lady student tutor who useing the discovery section for her own business (she is not library employe, not even volantiar,she take money for tutoring, basically tutoring business ), I was looking for some books and eclipse glasses, by the time when I reach that section and saw 2students was sitting on chair, curiously I asked about this tutoring related some question to her,she became offended and became so rude with me and told me to leave the place!!! I talk about this issue with the staff but they are visibly taking her side. And try to explain me the girl can told me to leave the place. Seriously😡!!! This library for Public. This Public place she useing for her own business and asking adult to leave the place!! Its my choice when i gonna leave the place!!They should apologize for her behavior but they are not😔, they saying people can use it for tutoring purpose and seems to be tutor also get the permission for telling people to leave the place!!! A lot of point i have to say but seems to be the review will be long post. But sorry to say now the library is not for public, its become private...
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