Queensboro Toyota — Attraction in New York

The WORST car shopping experience of my life.

We went to 8 places looking at cars. The plan was: Saturday – look at cars and cut down the list, Sunday– start test-driving, Wednesday – make a final decision on what car we wanted.

When going into Toyota all of the salespeople actually ignored us the whole time, choosing to gossip with each other at the front desk.

Toyota did make the short list and Sunday we went back to request a test drive and were told that we couldn’t take a car out that day because they couldn’t get a plate to drive with.

Then they pushed a salesman, Rene, on us who tried to do a bait and switch with another car (different style, different interior, different exterior), and tried to get us to commit to it without a test drive. We told him that we would absolutely not commit to it and that we wanted to take a test drive and to get preliminary figures based on our excellent credit (both of our credit scores are in the 800s). Rene kept applying pressure, claiming they needed to have a credit card to put a pending authorization for a down payment before they could run any credit checks and tell us what the monthly payments would be (a lie because no other dealership required this).

We took all of the paperwork with our SSNs with us and told him that we would be back the next day at the scheduled time for a test drive, and if we liked the way the car handled, we’d consider next steps.

On Monday we took the test drive and liked the car, but didn’t like the service. As we exited the vehicle, some worker (who I later found out was Nelson in finance) decided to make the situation very uncomfortable by yelling and screaming at Rene. At first I thought that he didn’t see us there, but he did, and he continued to berate him. It was so uncomfortable, that we actually left to another room to get away from it.

After the test drive, we agreed to fill out the paperwork to get an estimate on what the monthly payments would be with our down payment, but we got the whole “you’ll have to put a down payment authorization to do that” game again.

Rene told me that they would only put a $1K pending authorization on my credit card for the credit check, and that it would drop off if we didn’t take the car, and I confirmed this again with him, but 5 minutes later got a notice from Amex that a $3K authorization had been taken on my credit card.

The next day my husband was continually harassed by Nelson in finance while he was in meetings, yelling at him to pick a time to call him back.

When I called Rene to find out why Nelson was harassing us, he started playing games again, claiming that they had the numbers, but that we had to make another trip to the dealership to get those numbers. When I told him that we were not going back to get those numbers, and if they couldn’t provide them to me at that moment, then we would not be continuing with them and will go with one of the other two cars on our final list.

Rene then transferred me to Nelson who was, surely and berating to me, asking that if I didn’t want the car, then why did I put down a $3k payment. I informed him that I hadn’t authorized a down payment, and if they had charged my card instead of putting through an authorization, then there would be an issue. He just laughed at me, but then did agree to give me the numbers. There shouldn’t have been a fight to get those numbers

I then let Rene know that we had one more test drive scheduled for the next day (Wednesday) with another dealership and we would make our decision then.

The next day, I happened to check my Amex account, and Nelson had indeed charged my credit card $3K!!! It was that exact moment that I completely marked Toyota off of the list, and I called them to give them an ear full after having to deal with disputing the charge with Amex.

This place looks nice on the outside, but if full of low-class, unprofessional employees on the inside. I can’t believe that businesses like this actually have customers who allow this to...

I have been going to this Dealership leasing my cars for many years. I even bought family members to purchase cars. My experience in 2024 made me realize I do not want to ever deal with this dealership again. I came in to turn in my vehicle that I leased from them in 2021 in early June 2024 . I looked at cars and finally sat with a salesman to choose what I wanted and give a deposit and told him what color car I was looking for in terms of color ( dark grey or blue) and I only wanted captain seats .I was ensured that they could get this for me once I paid my deposit which I did. I waited. On July 23rd of 2024 I get a call Saying they have located my new vehicle. They asked me to come in and when I did, they gave me paperwork to fill out to transfer my new car onto insurance and remove the old car so that I can leave with my new car today. They had me go clean out my car and remove everything. I complied completed everything and contacted the insurance company who added my new car and removed my old car. The Salesman gave me the VIN number and all the information I needed to switch it on my insurance. When I am done They call me over to get in my new Car And hand me keys. When I get to the car, the car is red with bucket seats, totally opposite of what I asked for. When I stated that I was very specific about what I wanted, they acted as if they made a mistake so I had to undo everything and end up driving away with my old car. They told me Before I left That they were sorry and I would have my car the following week when the new shipment comes in - This was July 24th. I waited for a call from them and never received one about my car .August came and went , September came and went, October came and went and November came and went Without any word from Queensboro Toyota . I called and to ask for the status ofmy car. The manager said they are sorry they would have something soon - I said to them it would’ve been courteous to give me a call to let me know that there was a hold up. At this point, I decided I was over Queensborough toyota. In December, I stopped by to get my deposit back I was told by the same manager in the front that it could not be processed because the finance department was not open. I was told I had to come back. I came back a few days later and the same manager was extremely rude. I spoke to one of the receptionist at the front ( she was Extremely nice) and stated to her that I was coming in to get my deposit back. She told me to go speak to the manager, who was sitting by the door at the desk. When I walked up to him and wait for him to acknowledge me, he didn’t. I said excuse me I was told to come see you about a refund of my deposit. He told me that he was busy and for me to have a seat for two minutes so I went to the service area and sat. He never moved from his seat. He never acknowledged at all so after A while I went back to the receptionist who was shocked that I was still here. She said “he didn’t see you yet“, She sent me back to the manager at the front again. He’s finally looked up at me and asked me how can he help me? I explained I was looking for my deposit back. All he did type something in the computer and say that I would receive it in a few days. Why couldn’t this be done when I came the week prior if it was that simple and why did I have to wait almost an hour for him to click a button? This manager along with this entire situation has left an extremely bad taste in my mouth and is the reason that I choose not to EVER come back or recommend Queensborough Toyota to anyone. The treatment I received is beyond reprehensible and I will not have any further dealings them. I found this entire experience extremely unprofessional and they are not worthy...

I would like to start my review with the respect to Toyota company and I am driving one of the cars of this company. I love it, but unfortunately, not all the Toyota services doing their job properly. I’m not writing this review because of disappointment, loss of my money, and a lot of time, I would like to let to know people before coming to this exact location check all the details and be careful! Because and of the day they do not even apologize for even a single word “Sorry” There was a problem with my transmission and I asked how much is going to cost to fix it, please notice! I asked about fixing the transmission! They said, wouldn’t know until the diagnostic will be done. Then I asked the second question how much it would cost In case it had to be replaced they said about $7000 I said it's a lot of money and I asked when gonna be ready, and they said they will call me during the day. They didn't call me. I waited the next day and then I called 11:00 AM. They said it was still checking, then I called at 2 o’clock and they said 5 o’clock results would be ready. I saw that this location would close at 5:30 and just imagine I left the car at 9 a.m. yesterday for only a diagnostic it took more than 24 hours which is crazy and I came 5 o'clock to the service by myself and the results weren’t ready yet! They asked me to wait until 5:30 I was starting to complain because I’m a taxi driver and I haven’t been working with my car for two days I already lost my money. After that they said that I had a problem with the transmission and I had to replace it I asked how about fixing it and if there was any possible way. They said we are not fixing only replacing! I asked the person who was sitting in the office why you didn’t tell me it yesterday. I would take off my car right at this moment he said he told me already but I’m not crazy yet. I remember what was the conversation! They took more than 24 hours just to tell me that I had a problem with the transmission which I already knew! I was really angry but they didn’t say a single word sorry about this situation. I paid more than $400 for 2 hours of diagnostic it is very interesting if they worked two hours why did they take my two days just for the diagnostic? I wouldn’t write this review if people in this service just apologized for this inconvenient situation. They talk with me disrespectfully, and even other members of these offices start complaining to me rather than solving this situation! Please check other locations before going to this or pay attention to all the details! I want to say to this customer service that we are all human even I am a taxi driver. It doesn’t mean you can talk to me disrespectfully! First of all, I am a customer don’t forget that and please start learning to apologize for...