Shipwrecked — Attraction in New York

Our expectations started high and just went down, quickly. TL/DR: long waits with a frustrating and shady sign in process that entices you to spend more, poor communication, not a great course.

First, their reservation system is clear that you're just reserving a place in line when you arrive, not an actual time to play. What? Ok, I guess we'll see how that goes... "Why" became clear when we arrived and had to check in to wait, not on the minigolf side, but on the arcade side. And now that we have to wait, what else would impatient kids want to do? So that felt a little shady. Then, our name is called (mid-video game, which we abandoned) and we go over to the golf side, to be told we're next (ie. we still have to wait), would we like any food or drink? Lord, sure, my son was hungry by that point, he ordered something, we're waiting anyway. Then they tell us they're ready for us to play golf (40 or so min after we arrived at this point I think?). Great! Oh, but wait, they say, you can't take food on the course, so do you want to wait for your food, and then play? (Perhaps something that could have been communicated before we ordered?) I ask if we wait to eat, will we be able to play as soon as we're done, or will we have to wait again? "We'll let someone go ahead of you, yes" Oh, no thanks, we'll start playing and take a break when the food comes.

So that's just the waiting and start process. Now, to the game itself.

They apparently had a holiday theme rather than their usual video journey, so this may not apply to year round. But the lights were so low in the first room (4 holes) that even our kid had a hard time seeing anything. And the course/holes were frankly uninspiring. We've played a lot of minigolf in a lot of places. And I love their story about finding this course somewhere else and transporting it to Brooklyn. But it's just not a very interesting course. A lot of repeat set-ups and holes, one absurdly frustrating false hole set (2 on one course that literally take you off the course entirely). Just, eh. And all this for just $70 for 3 players! I was really excited to have some good indoor minigolf in Brooklyn. Sadly this is not it. I hope they improve the lighting (easy), the reservation process (also a choice, easy) and the course (less...

Had a terrible experience with 2 of your staff members today and I'm honestly disappointed and confused. We came in and asked for the 10% off from Yelp. The woman helping in the front (slicked back puffy ponytail) didn't know how to apply the discount so she asked another taller woman with long braids.

The woman came over proceeded to mumble comments and remarks under her breath (we all heard her) condescendingly about our discount and being blatantly rude to us and speaking about us in front of us the whole time with the woman originally helping us. Someone we were with was a nyc school teacher inquiring about the discount and she was being really rude to her too. Even after we started our game, we heard them for a while behind the wall talking about us. This isn't okay and is terrible customer service and generally just terrible human behavior. It isn't that serious! We were so uncomfortable.

We weren't being rude about it at all at any point and it is only a 10% discount and we just felt that it was really unnecessary and felt ridiculed by the two of them.

Please train your staff on applying discounts you offer online or just don't offer them. Also train your staff to be nice to everyone and not be so rude and disrespectful. I was genuinely confused and really upset and it ruined the entire experience. They were still talking about us when we were exiting.

As for the place itself, it's really nice and we would've loved this experience if this never happened. We would never consider coming here again since we were...

This was is a pure gem. I never knew about this place until I saw an ad on Facebook. I went with my girlfriend with the Valentine's Day package, which included a chocolate treat, champagne, pizza and tokens. I loved the fact that they let me choose a non-alcoholic option. Upon entrance, there is a cute arcade and food area. The staff told us there will be a 20 minute wait to avoid congestion (this was a great idea since it meant we didn't have to wait for someone to finish their hole or we wouldn't be rushed by another group behind us while golfing). We were served our pizza and beverage while we waited. Our numbers were called and we were handed our tokens. The tokens were for the special effects/story lines.

The courses were cute and creative. It was weird, but that's what made it so fun. It wasn't easy or too challenging. The only downside was that we had a few tokens left over because we seemed to have missed some token slots along the way.

The staff was perfect! Customer service was great. I ended up buying a souvenir golf ball and magnet. Highly highly...