Stop & Shop — Attraction in New York

I went today to get a cake for my son's birthday party at school. I'm not a picky person, after all its for a bunch of 4 & 5 year olds. They are going to eat it regardless. The lady that was helping, or rather not helping, did not greet us at all. In fact she walked over as if we were bothering her. When I asked if she by chance had any cakes in back that had boy colors for frosting, she told me we should go to Pathmark or BJ's because they don't have any. At that point, I consider leaving but I have never been to Stop & Shop before and I've heard good things about the cakes so I decide to make it work.

Being that I was short on time, I told her I would take the graduation cake that was blue and green flowers but asked if she could take the graduation deco off. She shook her head to reply yes. I then asked if she could write on the cake and wrote down "Happy birthday Amari". She asked if it mattered what color frosting. I said no, just whatever looks good with the cake. She walks away.

She comes back a few minutes later with PINK frosting. Mind you, I realize I said it doesn't matter but since when does pink go with blue and green? Then she proceeded to remind me of what I said and then took the cake back to tell the other lady in the back there was a problem with the pink letters. The second lady sucked her teeth, rolled her eyes at me and mumbled under her breath. The second lady then proceeded to write over top of the pink frosting with blue frosting.

I walked out.

Thanks Stop & Shop for hiring sub-par employees who will ruin the experience and have me never patron your...

I hadn't visited this Stop & Shop previously. We were out of towners on a business trip. My one and only visit here was to pick up an item and leave. My husband was doing business at the People's Bank inside this store.

This is a huge store. If you are unfamiliar with its layout; it can be frustrating. I am handicapped so walking distances presents it's own challenges. No motorized carts were available or functioning.

Restrooms weren't conveniently located. But I will say the ladies room was clean, bright, fresh and well attended.

Unable to locate the item I was seeking, I finally located a stock person who took me directly to the natural food section and the item I wanted. So "THANK YOU" for the assistance and great customer service.

I opted for self-checkout. BIG MISTAKE. I must have gotten the one scanner that kept repeating, "Your item isn't scanning... assistance is required. Help is on the way".

Help never came. I had one item and waited for another self-checkout to free up. They were all constantly busy and moving. I was afraid to step in front of the wrong person with so many customers looking annoyed or put out.

When I left, that one self-checkout was still flashing. That was 15 minutes with no assistance to...

I find it hard to believe that this supermarket chain spends the millions of dollars that it does on advertising and TV commercials and then have this particular location not follow in the examples that it is presenting with said advertising and commercials. Om my last visit, I grabbed a container of Simply Orange orange juice with calcium and noticed the the expiration date had passed by two weeks. I checked another one and it was expired also. I left six containers of juice that were all expired on the floor. An employee checking for outdated items seemed unbothered by my actions. On May 18th I returned to buy a few things and saw a quart of milk that expired on May 17th and noticed that the Pillsbury Crescent Rolls had an expiration date of May 11th. I was so upset and vowed to never return. This location needs immediate follow up by not store managers but by higher ups who can get this location up to par with the way we are led to believe it should be with its commercials and advertising. I will not be returning to this location and most likely will be looking for a supermarket that lives up to the standards they are selling us, the clients, with their advertising and TV commercials. I wish it was possible to...