Sunrise Chevrolet — Attraction in New York

Despicable behavior.

I intended to pass on leaving a review. Until this afternoon when some slimeball salesperson decided to include me in a text message blast.

lengthy details follow

I drive a Bolt EV. The 'service soon' light appeared (after the garbage recall software update), throttling my max charging speed to 4KW/h (that's a brick). After an unsuccessful visit to another dealership I called the EV Concierge system, who advised me to allow them to contact Sunrise Chevrolet on my behalf.

Promising start; a service advisor phoned about 30 minutes later and sounded competent: yes, they could schedule me the following Monday and yes, their EV tech would be on staff that day. I was advised to arrive as near 0700 as possible, to get my car in so they could complete diagnostics as quickly as possible.

I arrived around 07:15, and the rest of my day is an unqualified disaster, thanks to the incompetence and neglectful behavior exuded by these clowns. Here's the timeline for my day:

07:15 - I am ushered into the bay and treated as if I am there for an oil change on an electric vehicle. I ask for the service advisor, whom I mentioned by name, and everyone acts as though I do not speak English. 07:35 - The service advisor appears, and I wait for them to boot up their system 07:45 - My car finally gets a tag, and the diagnostic tool is inserted into its bay by the service advisor. That is a hopeful sign... 07:50 - I was in their lobby for a couple minutes, looking at my phone to see where I can pass the time. The service advisor who entered my vehicle saunters out and tells me to take a fricking hike. I had no intention of camping out in their lobby until my vehicle's status was determined, yet within a couple minutes I am thrown out into the (literal) cold because I had the temerity to take a seat and get my bearings in their smelly yet empty service lobby. 07:50 - 14:30 (~ 6.75 hours) - I wander about Forest Hills Queens waiting for a call. Fortunately I am a resourceful and healthy person; I shudder to think what would have happened to an older or feebler individual who had been treated this way. EMPHASIS: the motherscratching service advisor who admitted my vehicle more than 6 hours before HAD ALREADY INSERTED THE DIAGNOSTICS TOOL AND I SAW THE SoB DO IT. 14:30 - I have had enough. I walk into the Sunrise Chevrolet service lobby, hoping for 30 seconds' grace before someone boots me again. I was half right; a scumbag salesperson decides to accost me. They offer a trade, as if someone there to have their vehicle serviced is a decent sales lead. 14:35 - The service advisor who admitted me sees me through the bay door and kind of waves. 14:45 - At long last I am advised of the result of my diagnostics; one of my battery pack cells has failed and they will replace my battery under my warranty. Took these professionals more than 6 hours to properly interpret the results of a straight-forward diagnostics report. 14:50 - As I am exiting to catch the train, that scumbag salesperson sidles outside with me. He asks, again, whether I am interested in a trade. This MF doesn't know, even now, what kind of vehicle I own nor why I am at Sunrise in the first place. My day is 100% shot so I decide to mess with this guy a little. I ask them what Sunrise will pay to buy my Bolt EV, forget a trade. No disappointment: this salesperson claims (falsely) that they will have a look and send me an estimate; what they are really after is a positive google review. With wind whipping about us, bringing the temp below freezing, this guy watches me go to this area of google reviews to leave a positive review. Which I, of course, delete as I walk away.

Whatever, right? One lives in NYC, one expects some difficulty getting vehicle repairs done.

It is 2 weeks with no word, whatsoever, from Sunrise. After 10 days' time I am leaving voicemails, messages, threatening to show up in person (though I won't as I know they'll just ask me to walk around Queens in the cold again). 22 days later I am told to get my car or $55/day...

Horrible experience, pre and post sale. Stay away from this toxic place.

My wife and I were looking to purchase a BMW X4 with low miles and came across a 2023 BMW X4 that this dealership had for sale online. The price listed was 42,000.

We traveled 1hr15mins to take a look at the car and the salesman Kris took us to go show us the car. He was eager to get us to test drive it. Looking at the car I noticed a large dent and scratches on the bumper. I expressed how the price should come down for this and Kris did not budge. He assured us that it can be fixed. So we did not negotiate the price lower as I had faith in his promise. He pointed out that we should trade in our current vehicle. We got it appraised and also put 7000 in the down payment which in total we should have 14k credit to our deal. When the numbers came out it showed we were to finance 44k from the bank and I was shocked to see that. After a 14k credit it looked like we were going to pay more for the car? He got angry at the fact that we couldn’t understand why the price was the same even with 14k credit. He said it was the tax and the dealer fees.

It didnt add up until I saw that they were sliding in the cars price at 52k not 42k as advertised and said that in the fine print of the ad that the price may not reflect the price at the dealership. We only found that out after hour 4. Financing became another 4 hour ordeal because they kept pushing an extended warranty on us. They also had an error in their calculations that my wife took the time to breakdown the numbers and calculated directly in front of the finance manager. The sales manager came in furious and kept patronizing my wife. I truly felt he was doing that because she is a woman and he didn’t like it when a woman challenged him. We found a 1,200 discrepancy in the calculation and demanded to get that recalculated. They did not offer anything for their error and carried on. During the closing of the deal, I had to aggressively requested that Kris’s promise to fix the bumper would be guaranteed and at the final moment they added a “we owe” to the sales contract.

After we took the car home we realized we had to follow up to make an appointment and the “we-owe” is only honored up to 30 days. So I called and was directed to his voicemail. I left a voicemail trying to schedule a time that works for both of us but never got a call back. So after 3 days my wife drove to the dealership and address the issue and Kris told my wife to bring the car in anytime and just give him a heads up on his cell phone that we are coming. She went back again today, and he takes the car for 3 hours. When my wife saw their work, it looked like nothing was done. They just used cheap touch up paint and told my wife that’s the best they can do.

They had us travel 1.5 hours down, wait 3 hours, loose a whole day of work pretty much to do a touch up that anyone could have just done at home. He could have been honest in the first place and let us know how it would actually come out and gave us a credit so we could bring to someone locally to have it fixed. Instead he chose to argue us down until my wife just got upset and left.

Stay away from this place. The sales team definitely aren’t there to build a relationship with their customers. They are there to squeeze every penny from you and then kick you away when they...

My experience at the Sunrise Chevy dealership was less than good for the reasons listed below.

Kevin the GM was attempting to mislead me on a sale of the Chevy Malibu. The car I did not want. I was interested in the RedLine Edition of the Chevy Cruze. During our deal Kevin stated the Malibu has a RedLine sports package edition, it was not. In fact it was the sport engine and that's it. I was more interested in the look of the RedLine edition on the Chevy Cruze. Good thing I asked to see the Malibu before we closed the deal. The results of his actions were confusing. I then ask to have the RedLine Chevy Cruze in black. I was told it won't be here any sooner then 8 weeks. It was only available in the grey color on the showroom floor. I then asked for a refund and was ready to walk out when suddenly... there was black Cruze on a truck coming in a couple of days. At this point my trust in Sunrise Chevy was quickly diminishing. I really liked the Chevy Cruze and since I was now getting the RedLine Edition Cruze in black, I proceeded with the deal. After a few long waits and a couple of days delayed, I was told the car was ready for delivery. Excited, my wife and I went to Sunrise Chevy to pick up the Cruze. Turns out the car was not ready and once again we had to wait. After delivery and somewhat disappointed my wife and I drove off in our new car. Soon after, I realized I had left some personal belongings in the 2014 Honda Accord that we lease returned. We drove back to the dealership and I walked over to the Honda now being kept in the used car lot. When I looked at the dashboard I was appalled and shocked to see my complete home address and telephone number along with my wife's signature displayed on the dashboard open in plain view. When Kevin walked over, I suggested he not keep all my personal information on the dashboard like this. Kevin's rude caviler comment was... "Look, I don't have to accept your lease, it's a courtesy". Also "This is a common practice for lease returns." I was infuriated knowing how identity theft is pretty common these days. My response was "It is a courtesy for me to purchase a Chevy from Sunrise Chevy" Funny thing was... at that very moment, I was recording the condition of the Honda we returned. I ended up with the entire conversation video recorded on my iPhone. One thing I know for sure in three years from now, when my lease is up, I certainly will not be buying another Chevy. So unprofessional, I won't...