Terrace On The Park — Attraction in New York

I got married here on 9/14/18.

I went in last year and met with George. George show me the terrace room, sold me a pretty picture and i signed the contact. However, what George delivered was a nightmare and lies on top of lies. Where do I begin? George told me in my initial meeting that the cake was included in my package and that the food tasting and cake tasting will be done a month before my wedding. Fast forward to a month before my wedding. My fiancé and I called the venue and spoke to Nicole to find out when will the food tasting take place. She then told us that the venue only does appetizer food tasting twice a year at the expos. This wasn't what George told us. I had to argue with him to honor his word to get a private food tasting. He only blamed upper management for the mix up. The day of the private food tasting everything went by smooth. The only thing that we did not like was the salmon and Bruce the general manager stepped in and changed the salmon option to a sea bass at no charge. Bruce gave us great customer service whiteout asking questions! Move forward to a week later it's time to do the cake tasting and George neglected to tell us that the cake tasting is only done Tuesday through Thursday from 10am to 3pm. What working person has the time to take off from work during those hours to taste cake? Moreover, George neglected to tell us that the cake that is included in out package was a plain white 4 tier cake. We met with a lady by the name of Monica who was VERY sweet but worthless due to her not being able to make a decision without George. She send us a couple of pictures of decorated cakes and when we chose an option she told us no. She said the pictures does not include the flowers or accessories on the cake. It was just to select the shape of the plain white cake and filling. How do you not tell your clients this from the beginning of the contract so they can budget for an additional $300.00 or more. The problem here was the lack of communication. When we called George to express our disappointment in this he had the nerve to tell us "It seems like everything is going wrong with your wedding". That comment alone let us know that he didn't care about the client and only cared about the money. One week before the event, we met up with Monica, we dropped of a few items including table lines and told her and showed her pictures of how we wanted it set up and she said sure no problem. On the day of the wedding the linens were placed wrong and her and George pretty much said to us, "all the silverware is already placed on the table and nothing can be done at this point". In steps in Bruce and says, "Walk away, we will take care of it". Bruce had everything removed from the table and made the staff set it up the way we wanted. Bruce was truly amazing and helpful. Moreover, I had a conversation with George before where I told him if it was possible to serve the champagne as the guest arrived and not during the dinner, he said of course. The day of the wedding George once again failed us. He came up to me and told me "we forgot to serve the champagne when guest arrived but will serve it throughout the entire cocktail hour". At this point I didn't care. George had lied to us so many times that we just didn't want to see his face anymore. But it didn't end there. Throughout the entire night George constantly harassed my fiancé and I regarding the tip envelope. How do you interrupt us from eating dinner to ask for a damn tip envelope. It was truly horrifying.

With that being said, George was a HORRIBLE banquet manager and I wouldn't recommend this venue to anyone who will have to deal with him. He never took responsibility and ONLY blamed upper management. He only cared about money. Painting a pretty picture but didn't deliver.

Side note - Our bridal attendant was truly phenomenal! I forgot her name but she needs to be promoted. The way she treated, our parents and bridal party left me speechless. She was profession, kind...

My wife and I had our wedding reception here on Sunday, May 22nd 2022 (6pm-7pm cocktail and 7pm-11pm for the reception). It was the first hall we saw and we booked it immediately in January of 2021. The space is beautiful and the location is convenient being that both our families live nearby, however that's about all that was good with this experience.

Full disclosure: We were given a rate of $60 a head for a 200 guest count (initially) which would include premium liquor, but exclude the cost of food; we had to work with one of their partner restaurants for catering the food. FYI the partner we chose was Heritage Indian Restaurant who was excellent to work with. We were initially given a quote of around $16k (including taxes and fees) for the hall based on the $60/head rate, with an installment breakdown on how much was owed at each point in time written on the contract. In early 2022, we asked to extend our guest count to 250 people. I asked if the total price would change (being that catering is through the restaurant) and I was told it would not. So we signed a new contract to guarantee 250 people, however the installment payments remained the same (consistent with what I was told over the phone). The only costs we understood would change was the caterer's as they'd now be cooking for 50 more guests (this totaled ~$13k with the additional guests, but obviously is variable based on dishes you choose). However, one week before the reception, when I handed in what I thought would be the final check based on the installment breakdown, they asked for $3000 + taxes and fees for the additional 50 guests. NOTE: The person we initially booked with, the person who said there would be no price change, and the person who told me I owed $3000 extra were all different people. In other words there is no consistency with who you'll be working with and there are a number of scenarios where we were given conflicting information. I explained the situation, but they were adamant about getting the additional money which I ended up paying. At that point I was just hoping they delivered - they did not. On the day of the reception, here are the issues we faced: Guests were not directed to get their placement cards before cocktail hour and were told table by table to move to the ballroom. This caused a huge bottleneck in folks getting their placement cards before entering the main ballroom. By the time guests got in and got seated, we were not able to start our program until an hour later than expected (8pm) - meaning we lost an hour due to bad logistics. We were told we would have 2 bartenders plus a rolling bar (3rd bartender) at all times. This was not the case. This also delayed starting the program because the bar could not keep up with the guest line. In fact, there was an extended period in the night where there was only 1 bartender for the 250 guests. The most annoying part of this is that they ran out of the following liquors/beers: Johnny Walker Black Label, Grey Goose, Tito’s, and Corona (we paid the hall for top shelf liquor for the entire night). They ran out despite the fact that we closed the bar for an hour (during speeches) AND started late.

When I raised these issues after the reception, I was told that the general manager would get in touch with me numerous times. Unfortunately, they do not care - he/she didn't even have the courtesy to reach out. There was no attempt to rectify issues at any point in our planning process nor after the event. Terrace on the Park was the worst vendor we worked with for these reasons. It was one of very few things that had us stressed out. If you are considering a wedding reception here, be very careful. I hope this is helpful for future brides and grooms.

If you have any additional questions about this experience I am happy to answer them. Feel free...

Summary: great price for a beautiful venue and views, good food, and attentive staff!! Highly recommend for weddings and other big events.

Our contract consisted of the following:

-Ceremony space in the chapel (5:30-6pm) -Cocktail hour (6-7pm): 9 different passed hors d'oeuvres and a large spread of cheese, pastas, and meats; bar was open during this time -Reception (7-11pm): We chose buffet style instead of plated dinner. We got more variety of food (7 different buffet dishes) for our guests than just choosing one plate. -Premium open bar that started during cocktail hour and lasted throughout the reception -Rose Room, the minimum for this room for the evening is 175 guests (Terrace is pretty firm on their minimums. Be sure to choose a room where you're pretty sure you can meet the minimum. They won't be flexible with that) -Wedding cake, assorted desserts, chocolate fountain, coffee and tea -Once the room minimum is reached, then children under 2y/o are free, children from 2-12y/o and vendors are half price. -Terrace expects additional gratuity on the Wedding day (about $3-$4 per person) Be ready with cash and give it to your venue manager before the night begins.

We chose Terrace for our wedding venue and we were very very happy with their services on our wedding day! After visiting about 5 other venues, Terrace had the best price for all they offered compared to others. The views at Terrace, especially during sunset, are unbeatable and breathtaking. There's different pricing, of course, depending on the season and whether it is an afternoon or evening wedding. George was our manager we worked with. He gave us the tour and went through the different contract options with us. We communicated with him through emails with any questions. Terrace offers space for couples to meet with their vendors and tour the venue. Since my husband and I lived far at that time, we didn't really take advantage of that benefit. About a month before our wedding, we were forwarded to Monica, the finalist manager, who reviewed our contract and ensured everything was how we envisioned. We went over lighting in the chapel for the ceremony as well as lighting in the dining room. We chose linens, the different buffet dishes, and determined the floor plan.

The day of, we had 2 bridal suites, one for the women and one for the men. In each suite, we were provided with some pasta and an array of drinks as we got ready. My bridal attendant, Maritza, was great! She kept the drinks and food coming for my to-be husband and I all night! Our maitre'd, Chris, did well with staff coordination and collaborating with my DJ and MC with the reception timeline. By the end of the night, Maritza was great with packing us leftover food and desserts as well as gathering all our wedding items and putting them in our storage boxes.

I really highly recommend Terrace! They were great overall. If you don't mind the potential of other parties happening on the same night as yours, then this is the place to be. They know what they're doing and definitely met our expectations for a fair price. Also for your guests, plenty of...