I went in in June to cancel, followed PF’s rules and filled out the form. Didn’t cancel, went back in August and filled out the form again, didn’t cancel. Manager said she would call me multiple times, didn’t call me. Finally got her on the phone and was just screamed at, like literally she had to have been red in the face SCREAMING at the top of her lungs saying I was lying bc I still went using my friends guest pass under his black card account? Who screams in the phone and insults a customer? This planet fitness is also the most unkept one I’ve been to. A good bit of equipment is always tagged out but never fixed, the locals are meat heads who grunt and act a fool around you while staring, and the condition of the bathrooms.: I would rather use a truck stop. I’m not even kidding, absolutely vile, a friend of mine got a nasty foot infection from walking IN SOCKS on their floors and is contacting a lawyer about a lawsuit. She would only refund me for one month, instead do the 5 that’s has gone by since they failed to do their job correctly in June, and how hard is it to even work at a pf?? Like seriously, unprofessional, unfriendly, judgmental, and arrogant staff. Will never step foot in here again and will have my other 6 friends who currently attend to cancel their memberships as well. Never have I ever been spoken to so disrespectfully as the way I was on the phone call that should’ve happened 5 months ago. The gyms a joke, check out crunch fitness 5 minutes down the road, cheaper, better equipment, and more importantly, BETTER STAFF. The manager here was awful whoever she was, worst attitude.