Robert Treat Hotel

My family and I were given 3 vouchers by United Airlines to stay here due to a delayed flight and missed connection. This review is made to reflect as well on how United Airlines treats their customers as well. Worst customer care and experience ever. As soon as I walked up to the front the smell of old musky cigarette smoke was in the air. I greated the man at the front desk, pulled my phone and showed the the vouchers. He began to work on getting a room but was interrupted by another staff member who came to complain about room keys not working for some guests. The man gave me the keys to the room without saying a word to me and asked to help the next person. I received no courteous greeting or even the slightest acknowledgment of existence. I took the keys and realized after leaving the counter that I was not told where the elevator was for us to reach our rooms, what if any breakfast gets served?.. Hotel's amenities? ... nothing. We found the elevators ourselves and as soon as the elevator doors opened the smell of old musky cigarette smoke was worse. We reached the room and found only one bed. Went back down to the same man at the front desk and advised that we are a family of 3 and need 2 beds. The front desk man advised I didn't tell him so I recounted our first encounter where my presence was not acknowledged, he did not speak/address me due to his attention being on his co-worker. Again, he stayed quiet and gave me another room. Did not acknowledge his actions that reflected no customer service or care. I bidded him a good night and received no response. His colleague responded with a "good night". Went to our room which housed 2 beds this time. The unpleasantness of the hotel just kept coming. A brief thought came to mind, " did I read the hotel or motel?" The room smelled like ashtray, night-stands had cigarette burns, room was dusty, beds had noticeable caved in matresses (even inspected the bed for bugs), and a coffee maker stood alone on the desk. No cups, no coffee, no complimentary water to make the coffee, no sugar or utensils. It was so sad. No guest should experience feeling so uncomfortable. After a 12 hour flight from Europe and having been up over 20 hours, we decided to just shower and get some rest. As soon as my daughter came out the bathroom she gave us a verbal list of warning ⚠️ 😒 when using the bathroom. The shower curtains that are supposed to be white in color but are clearly dirty (grey) had red stains and mold black stains on the bottom. On the wall where the shower head is located rested a huge dead mosquito (previously killed but never wiped off thr wall), the toilet paper was reaching its end, bathroom was dusty, and the compressed wood sink cabinets were sponged up due to the bathrooms water/humidity. I had to wipe the entire bathroom down to place my clothes on the counter. Why would any guest have to do this? We all showered and went to "sleep". Needless to say, I am up writing this review after only 4 hours of restless sleep due to the caved-in mattress bed and the built up frustration of this entire stay here at Robert Treat Premier Collection beginning from the first encounter at the front desk up to the wee hours of this morning. United Airlines should be ashamed for putting their customers in this motel. But like Robert Treat Premier Collection, United Airlines doesn't care for their customers so long as they're making money.