Yodi Threading Spa — Attraction in North Miami

I’m so over this place when it comes to getting my nails done. I’ll just stick to going to it for my eyebrows because the customer service when it comes to nail care is extremely poor.

My nail tech was Odelis (I think that’s how you spell her name), and while she seemed nice, she made me rather uncomfortable with how she went about a slight issue I had with my French tips.

Before doing them she asked how thick I wanted them and I wanted them small. She showed me how my nails were to look by first painting my pinkie, I liked the size so she continued. When she finished my first hand I realized how large the other fingers look in comparison to my pinkie so I asked if it were a little too late for her to make them smaller, but by then she said because she “cured” them (I guess that meant it went under the heating light for like 2 seconds before I pulled it right back out), that it was too late. She actually had to have someone translate (that’s another things— no nail tech in there SPEAKS ENGLISH just a heads up), so I made no fuss about it because it still looked nice and allowed her to continue.

When it was time for me to do my pedicure, I noticed that she was still complaining about what had occurred even though it already happened like 20 minutes ago at this point, and when I asked her if she was still talking about she lied to my face and said no.

Not only was I feeling disrespected because she was talking about me to my face in another language with other nail technician, but I also felt insulted because she lied to me and insulted my intelligence.

I knew she was referring to me in the conversation as well because she was physically making hand movements that mimicked what I did when I was attempting to ask her if she could make them smaller.

Situations like this just make people feel bad. Why would sit there and continue letting someone do my nails if they’re talking about me in another language and then lie about it?

I won’t ever be coming here for my nails again, and if I find someone where that does good eyebrow threading (which I am looking for), I’ll be leaving this place for good.

Don’t come here if you like talking with your nail technicians. These people aren’t honest or considerate. They don’t speak English...

Terrible experience visiting this location. Lina has terrible customer service skills. She’s always had it out for me for whatever reason. Every time I go I get the worst attitude and customer service from her. In the past she’s canceled appointments on me purposely and she would attend customers that had got there after me. Today I visited the store and once again she gave me a nasty attitude. She took the passengers that got there after me before even taking me. I always try to go when there’s options to avoid this kind of friction, the other girls there treat me with respect and actually care. It doesn’t bother me that she doesn’t like me, it bothers me that she publicly shows attitude and rude answers in front of other clients. To me that’s super embarrassing. I’ve complained before with Yodi and she addressed the issue back then, but clearly this is an on going issue. As a long time customer this is very frustrating because it’s causing me to steer away from visiting this location anymore. I really hope management reads this email and deals with the issue, it’s not a one...

I used to come here frequently to get my eyebrows done since it is close to where I live and convenient. Most of the time, my eyebrows turned out decent enough. I decided to branch out and try some of their other services. I tried an eyelash lift a few months back and it came out badly. Just tried to get a mani/pedi recently and not only did the lady mess it up, but she was so rude about it. She cut me so badly twice that it would not stop bleeding and then actually blamed it on me and my "sensitive cuticles" and acted upset that she had to paint my nail again. She did not even apologize once. Though I've never had a problem with my "sensitive cuticles", I understand that sometimes minor bleeds can happen, but the way she handled this was just terrible. I mentioned it to the front desk lady as well and she couldn't have cared any less. Just terrible customer service. There are so many nail spots all around here, so please do not come here. I will not be returning as well. So...