KAY Jewelers — Attraction in North Port

We would give it no stars if you could. We bought a Wedding Set in Feb. 2018. The first week that we received the Set it started to turn black on the bottom (tarnish). We had to take it back to the Store several more times, because it would tarnished on the bottom and the band also looked to be cracking. Then a Diamond fell out. In July 2018, the Ring had tarnished again and a thin crack starting. We wanted to return the Wedding Set and just close out our account. We were told by the Manager that we could not return the Set, because we were past the return date. Finally, she said we could exchange them for another set. She would subtract the difference between the two sets. So, we purchased a new Wedding Set. Now we are being charged for both sets, the Manager claims that she thought the first Set had been "paid off in full”. So, the new transaction for the exchange, was not allowed. We told her that if that was the case we wanted to return the new Wedding Set. The Manager said we couldn’t return it, as she based the buying of it at the original date of the first Wedding Set, which was in February. This is absolutely the worst customer service and running of a Store that we have ever witnessed. We feel this borders on fraudulent business practices! STAY AWAY FROM...

I recently visited Kay Jewelers, and I was thoroughly impressed by both their selection and service. The moment I walked in, I was greeted warmly by Sandra & Allison, who were not only polite but incredibly knowledgeable about their products.

The collection is stunning, ranging from classic, timeless pieces to more contemporary and unique designs.

The staff took the time to explain the different cuts, settings, and options without any pressure to purchase. I appreciated their patience as I made my decision. When I finally selected a ring, they offered complimentary resizing and engraving, which added a personalized touch to the whole experience.

The store ambiance is elegant, with bright lighting that showcases the jewelry beautifully. Prices are reasonable considering the high quality and craftsmanship of the pieces.

Overall I would highly recommend it to anyone looking for exquisite jewelry and exceptional customer service. I’ll definitely be returning for...

I’m a watch junkie. Some time ago, my wife and I stopped in to check the store out. When I was there I impulsively grabbed a really sweet Citizen watch; it was an Altichron model with a polyurethane band. For whatever reason, I stopped just short of buying that day. The main reason I came back was based on how I was treated by the staff here. I tried a more dressy version of a Citizen dive watch, and throughout the day after purchasing, I just couldn’t get comfortable with it. I came back that evening and again was treated fantastic. I ultimately got the watch I had almost purchased the first time I was there. I get most of what I have from wholesale dealers because I’m a novice collector of sorts, and I almost never pay retail for watches. I purchased this from your store because of the staff. They were super cool and...