Mitchell's Salon & Day Spa — Attraction in Norwood

I have been hesitant to write this but at this point I feel like I have to a year ago I went to the tricounty location for a color correct where my hair had been lighten (with a low developer I might add) to remove dark color it was pretty patchy and I wanted it evened out and cover with another color like a brown she said I would have to put a level one back on my hair I said OK maybe this appointment shouldn’t happen and I should just continue to wait and grow it out because I didn’t want that. She insisted that she could do my hair and when I asked her if she could do a test Strand to make sure it would be OK. She immediately followed up with no we don’t do those here. Fast-forward a few hours later, my hair was literally falling off in chunks in my lap. Someone in HR told me to drive to the Hyde Park location immediately I did they assessed my hair told me it was pretty much blown beyond repair but the Hyde Park team did work really hard to try to repair it more so Mila and Hannah! They offered conditioning treatments at no charge and refunded me my money and I appreciate that a lot! That was never the issue the following year after that was the issue. Even though my hair looked better, it was still completely damaged so I knew really the only thing I could do was chop it off. I did chop it off very short grew it back out again to my back, then chopped it off again. I Tried to go back to pump because that had been the salon I’ve gone to for years after a year of treating my hair, cutting it growing it out. She was fine to do my hair until she saw my profile call Hyde park and then all of a sudden she won’t touch me I said OK I’ll go back Hyde Park then go back to Hyde Park to see what they can do with very low expectations meet with Hannah who is absolutely amazing. She gives me another cut does a test strand confirms that my hair was in a lot better shape and was OK to start moving forward with a low and slow lightning process! We were going to schedule it 6 to 8 weeks out that same week I got invited to something big and important. I tried to call and get him with Hannah to go ahead and Do it now unfortunately she was booked so I just asked them to send me anywhere anywhere that could get And I would follow up with Hannah I go to Kenwood meet with Nicolette who was absolutely amazing. She confirmed that My hair could be done and did a test strand For the next day, then I get a voicemail from the manager at Kenwood saying that she was going to cancel my appointment They weren’t willing to touch my hair And I needed to go back to Hyde park and see a stylist that I wasn’t even Or had seen in a year But that stylist also wouldn’t do my hair With a lightning service. It was really blown out of proportion the stylist really could have just said no. All the managers and the vice president calling each other and all the extra BS really wasn’t needed And it really felt like I was something dirty that no one wanted to touch Long story short, I went somewhere else They did my hair. It looks amazing. It feels amazing. It’s so healthy. I’ve never felt uglier than in the one year I went to Mitchell’s. Do better. Also telling me that It wasn’t Hannah’s decision to make to do my hair when I’m pretty sure I was paying Hannah to do my hair is absolutely nuts. Treat your stylist better. Because Hannah...

I just had a 60 minute facial. My skin looks great and the products and treatment were nice... when I was actually being treated. Now I don't know if this is standard practice at Mitchell's, but any other facial I've ever had they are working on you the ENTIRE time. For some reason, in between each little thing she did there would be like a 2-4 minute gap where she wasn't doing anything on me and was just standing there. For example, I had she put a hydrating mask on my face and during that time I was supposed to be getting a foot massage. Well, she put the mask on...and then did nothing for a few minutes while I just laid there...then finally started rubbing my feet...and then again she'd stop for a few minutes....and then come and take my mask off. I had something covering my eyes so I couldn't tell what she was doing, but I kept wondering if she was on her phone in between each little thing. At first I thought it might just happen at the beginning--like maybe she was getting situated--but it happened the whole time. Apply mask (2-4 minutes later), rub feet, (2-4 mintues later), remove mask, (2-4 minutes later) rub shoulders, (2-4 minutes later) apply second mask, (2-4 minutes later) massage hands... Instead of just standing around I should have had a longer foot massage, a longer shoulder massage, etc. I should have been enjoying something the whole time! Therefore a 60 minute facial, felt more like a 35 minute facial. And truthfully I was getting anxious and frustrated while laying there in between each thing, so it wasn't very relaxing. Of course I didn't want to say anything on the spot and confront her 1) because I shouldn't have to and 2) because then the facial would get REALLY awkward. Anyway, my face feels great and nice, but if this gap of time between each little service is common I'm not coming back. I pay for an hour and I want to be pampered the entire hour. I would definitely appreciate being contacted by Mitchell's for...

This was my first time here. I normally don't go to nail salons because it's frankly exhausting with most nail techs these days trying to bully me into more expensive packages that I specifically said I didn't want or more expensive nail polish (like gel) that my nails simply just cannot handle. I'm used to people scraping the skin off my feet when I tell them to please not remove my entire callouses because I need them (I am a climber). But that was NOT THE CASE here. It was AMAZING. Sarah was the sweetest person ever. She was so kind from the minute she came to get me. She was gentle and yet very thorough. She used tools that cleaned up the rough spots on my feet but were not at all painful. She was so cognizant of what I felt most comfortable with on my body. She did an amazing job. Plus, while I got the express pedicure, I didn't at all feel the quality of the job was rushed. It still felt like a true pedicure. I asked her about layering two colors of nail polish for a unique finish and she was totally on board. I just felt like all my requests were asked about and honored. Happy to tip heavy here. The service...