Ulta Beauty — Attraction in Orange

I've been a long time client of Anthony in the hair salon and recently, multiple appointments (6 in the last 12 months) have been canceled or moved because the Ulta Design team pulls him. This isn't how to treat customers. I can't rely on a basic thing like a hair appointment. I was already overdue because of his travel schedule and now they canceled me again less than 24 hours after calling to confirm the appointment. While I can understand that things happen and apparently the Ulta Design Team plans things less than 5 days in advance, the person managing the schedule calls and has nothing to offer you. Maybe he can see you in three weeks. Maybe if you take a day off work. But the bottom line is that they are calling to cancel you which is a huge inconvenience and they don't call with any options. I would expect them to call with an option in the near future to rebook me as soon as possible since I'm not the one canceling (i.e. Anthony needs to reschedule you from this Saturday but we are making space for you next Saturday given the inconvenience). I was literally told 3 - 4 weeks. I realize the person managing the schedule was upset she had to come in on her day off to handle this, but her life and mine would have been much smoother if she'd had any plan for me other than tell me I was SOL. And the manager suggesting I see a different stylist all the time because this will probably happen a lot more? Okay, I'll see a different stylist at a different organization. Thanks for the tip, I guess.

ETA: Customer care promised me this would be resolved and the store would call me to take care of it. I told the store manager, it would be resolved by getting me an appointment on September 27. They told me they are not allowed to fit anyone in so they cannot book me until October 4 for an appointment I've had for 6 weeks. So the expectation at Ulta is that as Diamond status member who has been seeing the stylist for almost 5 years, I should not expect to be able to see him within 10 weeks of my previous appointment. I have never been to a salon that did not move people around in the book when they had to cancel...

If I could give 0 stars, I would. I went there last Tuesday or Wednesday due to the fact that I needed an item and it was on my way to work. (I work in New Haven) so I figured I would stop and pick it up. So when I get there the store was STILL locked, lights off & no one there. Turns out there was a note on the door saying they were having lock issues for a while. Then 2 girls which I guess were managers (way too young in my opinion to be a manger) told me they were having issues with the locks for a bit, one of them was telling me to go to Hamden, I said I'm not driving out of my way even further to get my item when I had to be at work in an hour. She and the other girl seemed like they didn't really care that they were loosing customers and money for that day. Plus their attitudes were a bit nasty. In my opinion I feel like this ULTA needs to fix their staff and make sure that the store is up to date with their stuff because I found out later that the item(s) I needed were not in stock. So I went back to this ultra last Saturday and OMG horrible customer service! Went to try and finish up using my ultra gift card my boyfriend got me and I was trying to look for a purse spray. You have to basically beg for someone to help you and you are totally ignored. And then this super gay guy was trying to force me to buy another purse spray by a different brand completely. Very unprofessional. He shouldn't work there. Also the women (and men) should not be wearing 3 inch fake nails. Not only is it very unprofessional but very unhygienic...

If I could give ZERO stars I would!

On Christmas Eve, I encountered an employee who exhibited highly unprofessional, disrespectful, and confrontational behavior. The individual, wearing a pink jersey, locked the establishment's doors before the designated closing time of 6:00 PM. When I attempted to address the matter, she responded through the door in a rude and dismissive tone, accompanied by aggressive hand gestures, eye-rolling, and a clear attitude of hostility.

When I called to obtain her name to file a formal complaint, she refused to provide her name or job title. Her tone remained unprofessional and combative throughout the interaction. When I asked if it was company policy to withhold her name, she curtly responded, “Like I told you, I will not give you my name.” Similarly, when I requested the manager's name, she replied, “For what?” and dismissively stated that the manager would be available on Thursday and would “know who closed today.”

This employee demonstrated an alarming lack of professionalism, poor customer service skills, and an unwillingness to address customer concerns in a respectful manner. Her attire and demeanor reflected poorly on the company’s standards.

If this behavior and service are deemed acceptable representations of Ulta, I will no longer be a customer and will take my business elsewhere. This type of treatment is unacceptable and does not align with the level of professionalism and respect customers expect from a company of...