Sky Zone Trampoline Park — Attraction in Orland Township

This place is not worth the time or money.

The party packages are too expensive and you get 1 and 2 hours of play time.

The party check-in section has a little girl there trying to accommodate unlimited guests. Everyone you ask a question points to the little girl at the counter. This check-in section is supposed to have at least two people there at all times, keeping that party traffic under control. It's a party check-in area, which means people are going to come in in packs, like we did.

They give you some cart to put all your gifts, balloons, bags, purses, etc., on, and they have it sitting there in the opening so any Joe blow can steal them.

There is no one directing party guests and walk-in guest's to the right direction when they come in. Where was the line for people who paid already and the line for people that's waking in?

They have 10 people in the play area making sure everyone paid to get in, but only 1 person at the front counter trying to check in unlimited guests.

By the time you get checked in, it's already 20, 30, or 40 minutes into your play time, but you paid for two hours of play time, so you only have 1 hour and 30, 40, or 20 minutes remaining.

Our party was over at 2:15 pm they were in there at 1:45 pm trying to put us out. Why are you booking in increments of 15? Just book by the hour.

They had the next crew of people that booked standing in front of the doors looking and waiting on us to leave like we were there trespassing, basically saying hurry and get out. Why did you tell the next crew to stand in front of the doors and our party was not over yet?

No manager or customer relations individual came to introduce themselves to me, the person that spent all the money. Who was in charge at this place? The little girl at the counter? Where was the store manager?

The pizza is horrible. Little ceasers are 100 times better for $5. One of their pizzas cost $25. Ridiculous.

There were no party utensils to eat with. How are you going to cut cake or eat ice cream? The price didn't include plastic forks, knives, and spoons? Where was the spatula to distribute the pizza? Just let everyone touch and pick over the pizza with dirty hands? Where was the hand sanitizer or sanitizer wipes?

I can go on and on, this place is HORRIBLE, we didn't get our money's worth. I spent $500, and my guests spent around $250 because the $500 package is not enough to accommodate the people for the package. You will have to buy something extra. So, $750 at this place, and we received $0 worth of service, $0 worth of play time, and $0 worth of food. A waste of $750.

We will never be back. They get zero stars. I was not satisfied...

If i can rate this location a ZERO i absolutely would. I booked my sons 4th birthday party here with 15 children. The check in process with my guests was decent, it was when i got my party room when everything went to garbage. I was told i had access to my party room at 6:45pm. At around 6:40 my cart w my sons gifts and decorations were still sitting in the front after they had informed me it would be brought up and my room will be decorated with the decor i brought. I go up to my room at 6:45pm just to find it a complete mess from the previos party. Garbage everywhere, i immediately began to clean up. I set my own decorations for my sons party myself. I was also placed in the smallest room possible with a sign in the walk that said capacity for 15 jumpers and 6 non jumpers. When my party was 15 jumpers plus there parents obviously! My soda pitchers didnt come out until the very end. Absolutely no utensils or supplies in the cabinets. No forks, no napkins. When i asked my host for spatula for pizza host ari stared “there all dirty right now, i’ll see if i can bring some up” Nothing was set up as stated when booking. My adult guests were crammed trying to find room to stand. The thing that upset me the most about this horrible party experience was i asked my host to please help me with my sons birthday banner, all you had to do was loop the strung through the hole, and hang it up. she stated she would do that for me. About 15 mins later i seen my childs bday banner thrown on the table. Host never put it together, never even bothered to tell me she couldn’t do it for w.e reason. I asked to speak to management and absolutely nothing was done. He heard me out and the host even admit to management that she couldn’t figure out how to put the banner together so she didn’t do it. Literally. I am writing this review so all parents can honestly know my experience with my sons party here.the money i spent was not worth the experience . On the website it stated hassle free party for parents, host take care of everything which is completely false advertising. Not to me the bathrooms were absolutely filthy. Horrible experience at this location and will not be returning not recommending this place to anyone. I have responded to there interview asking me how my experience was and have been waiting for a call bacj and it has been 1 week already with no call from GM, i have requested to speak to headquarters as well and still no reply. I will assume management is as horrible as my sons birthday experience was....

I haven’t been to Sky Zone in years. I went this morning for a birthday party and I was not hugely impressed. The facility was nice and clean. The manager on duty opening shift was very nice.

About half way through things went left. One of the children from our party was injured while jumping which resulted in an ambulance visit and now the child was transported to the ER. When we asked for a copy of an incident report or any documentation, the facility was unable to provide that. Which I thought could’ve went differently.

From that point on, I ordered food from concessions at almost $17 for one meal. The teen working concessions told me come back in 10mins. When I retuned about 13 minutes later and they said it’s too busy, come back. I returned 10mins beyond that, still nothing. I believe the concessions were understaffed and the poor kid working had no nobody to help him. It was hard to hold it against him although as a consumer, this was ridiculous.

I gave my receipt to our party host upstairs at 1:54 that had a 1:19 timestamp on it. She went down and came back up and said they can make it now. Although our party was now over and this is now over 30mins later for a single order. When I asked for a refund, the host returned and asked if I had attempted to go get the food and I said yes I did and multiple times and the kid working at concessions was aware of this.

I never got a response upstairs if there was a refund processed or anything. So on my way out, I went to the manager stand to try to get to the bottom of it. I began by complimenting the original opening manager for trying to help but then began to discuss how I was unpleased with the whole thing. I believe her tag said Assistant GM Alyssa, I’m not sure. She was not apologetic and stated she was not here and the refund was processed. There was like no apology in behalf of the staff or nothing.

I personally will never be returning to this location. For a Saturday morning rush, it was completely unorganized and short staffed by a bunch of...