Kingdom Cords — Attraction in Owensboro

Buyer beware- NO returns for unworn items.

I really hate leaving this place a bad review as I shop here frequently. However, as a small local business owner myself, the owner is 100% wrong about this.

I purchased an off the rack black suit from this store, and had no alterations done. All original tags and packaging are present- suit was never worn outside of trying on in store.

I decided I do not like the black, and would prefer a different color. I requested to exchange the suit for one that I would more enjoy wearing- not a refund, simply an exchange of an unworn, unaltered suit.

The owner said absolutely no exchanges whatsoever. Didn’t even take the time to listen to my concerns.

This is an insane way to do business as a “local” retailer in 2025.

The staff is friendly, and the item quality is marginally acceptable for Owensboro, but if your mind isn’t 100% made up, don’t buy from here as you will be stuck with it.

My advice- stick to the tried and true Owensboro men’s stores that value and prioritize the customer over greed and profits.

If you’re looking for menswear, try the Earle, Byron & Barclay, or J.J. Fosters for a more customer forward and friendly experience.

**update in response to owner-

While I appreciate you saying now you would exchange this suit, I no longer have faith in this establishment and will no shop here.

I stopped in 3 days in a row as your staff instructed me to discuss the matter with you, and finally called where they had told me they spoke to you personally and that they were told to relay the message that there would be no exchange under any circumstances.

You can call it a misunderstanding, and that’s fine, there are three sides to every story, but the fact remains that I didn’t get any sort of assistance with this matter until I left a negative review, and that just doesn’t sit right with me, and is not how I would want to operate as a small business owner myself.

However, it does appear you have taken the situation and turned it into a positive one by instructing your staff to ask your customers for positive reviews.

While I am out hundreds of dollars for a suit I simply won’t ever wear, I am choosing to turn it into a positive experience and donate it to those in need.

I only wish that it didn’t take a public negative google review to get a response from someone regarding this matter, especially after being told to come to the store to talk to you personally and everyday I did for 3 days in a row I was told “oh sorry Noah isn’t here,” and finally to be told on the phone “no under any circumstances.”

I think you can further use this opportunity to polish your unclear return policies and train your staff, and possibly you can avoid this issue in the future.

Best...

Bought my suit at the powderly location for my brother's wedding and since they don't rent it was bought outright well I found out my suit I paid for was sent to the owensboro location when I asked why my suit I paid for was sent to the wrong location I was directed to talk to the owner at the owensboro location and they said the policy is to shipped them to said location something I paid for outright when I asked why I was told different the owner comes on the phone says to pick it up at a location 2 hours away from me and that if I needed alterations to take it else where then he hung up this is extremely unprofessional rude and a poor representation of the Christians his stores claim to hold and once again I paid for this suit not anyone else sonit should go to the location I bought it at not a location way out of the way

Since I can't reply to your response here is mine did I sign anything no did I buy the suit yes also I was told by your staff it would come to the location I used and when trying to get clarification of what happened you was extremely rude and hung up on me once again a company who says they have Christian values but doesn't show it in the slightest also I did not raise my voice I did cut her off cause I asked for clarification on why I was told one thing and the only thing she would do was say our polices state xyz instead of addressing why I was given false info and why I'm being held to something I didn't not sign and that I paid for I work a customer service job as well I know better than to cuss or raise my voice at someone but I also know that your policy was not told to me I was told the opposite by your employees and that your policy is not posted in your store I also have my side of the conversation recorded that I would gladly and publicly post to show that these...

I flew in for a family emergency, but my suit continued flying without me. I needed a suit and tailored within 48 hours. I searched the largest town from Tell City and found Kingdom Cords. Zach approached and I explained my situation. I was absolutely blown away with his level of kindness, understanding, and professionalism. Within 15 minutes I was in and out. Zach picked out a suit and tie, measured for alterations, and assured me that I can pick the suit up Monday morning. Now that is how it's done. ✔️ Thank you, Kingdom Cords, for having Zach on your staff! And, thank you, Zach, for such exceptional service you provided! And good luck with your studies. Randy from...