The Creme Coffee House — Restaurant in Owensboro

Stepped in for a late breakfast, just before 8am on a Thursday morning. The place was empty except for a lady and a man who looked like they were working at a table. Another lady came in and we let her order ahead of us while we looked at the menu. My wife and I got coffee and ordered breakfast, toast for her, a croissant sandwich for me. The girl at the counter served us our drinks and by then another customer or 2 had come in. It appeared as though the poor girl behind the counter was the only one working that morning, and she quickly became overrun by a rush of customers and what appeared to be fairly complicated drink orders. Long story short, we sat there an hour and twenty minutes (no exaggeration) waiting on a piece of toast and a sandwich while she took orders and made drinks for everyone else that came in. One other party ordered food, and later (im guessing about 30 minutes later) very politely canceled their order and asked for a refund. Once the rush was over, another employee arrived and we finally received our food. By then we were once again the only ones in the place. The lady who had been working at a table when we first came in got up and began talking to the girls behind the counter. Apparently she was a manager of some sort, sitting there the whole time while the counter girl took orders, made drinks, and dealt with rude comments from frustrated customers. I guess this didn't bother her, because rather than get up and help the poor kid who was working alone, she just sat there at the table with her laptop and the guy whom I now assume was a new hire going through orientation. I heard her tell the counter girl that she wanted to help her during the rush, but was just too busy talking with the guy at the time. They talked poorly about the lady who got a refund, saying that if she had just been patient and let the girl work, she would have had her food quickly. Upon hearing that comment, I made direct eye contact with the counter girl but didn't say a thing. We left Through the back door and within about 200 feet were walking past another coffee & breakfast shop. I guess we just picked the...

I am from Owensboro and anytime I am in town i always make it a point to come to one of my favorite spots! The coffee was great as always. My only concern as the two younger ladies that were working Saturday 4/1 seemed incredibly overwhelmed and all around like they didn't want to be there. In fact they loudly exclaimed to me and other customers that they didn't. They were preoccupied with a group of boys hanging out. One of the ladies I had no idea even worked there because when we came in she was sitting with the boys. Any time we said anything to the girls they looked over to the group and laughed or spoke to them instead. When i mentioned that it was The Creme's birthday the girl checking me out said "I wish it wasn't". I love this coffee house and have since i was a teenager but honestly the customer service makes me not want to come back. They were loudly complaining about having to serve people as well as ignoring them to talk to the group of boys sitting behind the customers. I want to give them the benefit of the doubt and say it was just a rough day and I hope to have a better...

I wish I could give The Creme a review solely focused on the quality of their roasts and brews, but unfortunately a business’ reputation should also reflect the qualities of morals, ethics, and integrity. Unfortunately, the Creme is a business whose owners forget that the eyes and ears of their customers are always active on social media. The owner’s husband has neglected the opportunity to think before he posts; and most people know if you’re not going to say something kind, perhaps you shouldn’t say it at all.

As a business whose main product is an imported good that is impossible to be sourced from the USA, unless the Creme were located in Hawaii or Guam, then it might not be appropriate to openly support a man whose mission is to increase the costs of food through tariffs imposed on foreign countries (who produce coffee beans).

When your customers soon begin to wonder why the cost of drinks of go up, but the quality of integrity has significantly decreased, please feel free to share with them that it was the owners who actively voted and promoted...