Hobby Lobby — Attraction in Parker

I shop at hobby lobby all the time and spend tons of money but on 3 occasions already when I have had to return like a $2.00 product (pennies in comparison to how much I spend), they make it such a big deal. I want to recognize Donna in particular for the worst costumer service ever! She is so rude and acts tries to make every excuse possible not to accept a return. I bought some stencils there and after opening and seeing how flimsy they were, I went to return them, her excuse was that they were used. One, they were not used as you know with any stencil, if you use it, you would see an outline around it and on top of that she has the guts to tell me that the letters are out of order! Are you kidding me? I just told you I opened it and didn't like the quality- who cares if the letters are out order? Is that seriously a reason not to accept a return. So I asked to speak to the manager and he said "we normally don't accept returns on open merchandise." So I asked him to show me on the receipt where it states that. How am I supposed to know if I like the quality of something if I haven't opened it? After that he told me I had a valid point and was going to accept the return and I just told him to throw the product away I didn't even take my money back!!!!! They humiliated me in front of all their customers and Donna is just as RUDE as they come. She knows nothing about customer service and after I was done with my return, I had originally used a $25 reward card I received for all the money I spend at this store , I gave my gift card away to a random lady walking out of the store because I NEVER want to shop there again. Seriously I love the store but the customer service is TERRIBLE. It's unfortunate because I have my own business and shop here a lot. I may need to find a new location but the way they treated me today, I don't want to shop there again. But all in all, the customer service I received all goes back on Donna. If she handled the situation better, they wouldn't have gotten this 1...

Hello to fellow patrons of this particular store. My wife and I go shopping here as they have many items that they offer at reasonable prices. Last week we needed to return at item and we were shocked as soon as we walked into the store and was met by the manager. He greeted us with saying "What do you want"? Not very friendly at all. Thats not how you greet a customer. Then he left us without saying what he's doing. After 15 minutes of waiting an hispanic lady approached us. She indicated that this item (sewing machine) was not refundable and there was a sign indicating no refund. Then we were accused of taking the sewing pouch. When we brought the box back yes it was opened but it was obvious that the machine was never taken out and could it be possible that was a manufactor error? I will give her credit for making an exception.

This old manager needs to improve on how he greets and treats cutomers. Perhaps he should retire. In this hard economy all businesses should be accountable on how they treat ALL customers.

Needless to say, as a former manager for over 20 years this complaint will be forwarded to corporate. If any of you have had a similar bad experience at the Parker location specifically with this manager dont hesitate to complain but more importantly send your complaints to...

Every staff member, 3 were amazing, Arianna my Cashier was sweet and calm. I called the store ahead of time, spoke to a nice man who told me the products I was seeking were available. Drive 20+ minutes to find that the cocoa butter has grey/blackish moldy looking spits on the bottom. I grab a more expensive block of cocoa butter that looks good still. The manager Donna tells me she wouldn’t buy the 8oz cocoa butter either because it doesn’t look right . So I ask her to discount the 2oz cocoa block that’s $4.... she says she cannot do anything...because there’s nothing wrong with the 2oz cocoa butter.... I wouldn’t have needed to buy the more expensive cocoa butter had the 8oz one not expired -_-

To add more insult to injury, I’m a car wreck victim, I look young and one could not tell from appearances how much pain I am in.

Donna effectively made this pain worse by refusing to provide appropriate customer service. Even the employees were embarrassed.

I still spent $40 there...