Apex Jewelers — Local services in Parker

My wife and I took her platinum ring in to Apex to get one of the platinum prongs straightened. We were told that it would be preferable to replace the platinum head for one of white gold. We were told it would be stronger and wear better. Under the advice of the jeweler at Apex we went ahead and replaced the entire head. After all we assumed they were the experts and knew better.

Less than a year later, my wife came home from work and looked at her ring to find the entire head (including her diamond was gone). After searching high-and-low including the trash at her work, the diamond was never recovered. We decided to talk to Bill, the jeweler who originally performed the work, at Apex Jewelers about the issue. After all, the prior ring setting had lasted for 11 years without an issue.

Apex never admitted fault but we were told that they ‘would make it right’ and find us a comparable diamond and sell it to us at ½ off retail. We thought that this was fair since we were informed that the repair supposedly only had a 6-month warranty (never received any paperwork). Subsequently, we discovered that most jewelers (Trice for example) warrant their work for 1 year. After looking at comparable stones on Blue Nile and James Allen, I knew what the approximate retail price should be. We went several rounds with Apex and looked at several stones. The best they would ever do was show us inferior stones and wouldn’t give us anything close to ½ off retail.

I decided to have another jeweler (Dennis at Biondi) examine the ring under a microscope to try and determine the cause of the initial failure of the white gold head. We were told that it appeared to have never been soldered completely. After going a few more rounds with Apex, we had decided we had enough. We felt that we could never trust their work. We instructed Bill to solder a new platinum head in place of the white gold one that had previously broke. At this point we pretty much decided we were not going to have Apex replace the diamond no matter what ‘deal’ they gave us.

We started looking at stones at other online/traditional jewelers. Eventually we located a stone that we really liked (at Ron Pingenot LLC). We went back to Apex to retrieve our ring and move on with our lives. When Ron examined the ring using a microscope, he concluded that the new platinum head that Apex had soldered wasn’t done properly (again). He indicated that he would try to salvage the head and resolder it. Thankfully he was able to do so or we would have been out another $350.

Anyway, to make a long story short. I will never purchase anything from Apex Jewelers again. I believe we received bad advice and that combined with their shoddy work cost us several thousand dollars. Steer clear of...

Took my Casio G-Shock in to have a simple battery replaced, and all seemed fine until a week later when it got wet. Water had gotten in the watch, so I took it back and the salesperson opened the back up and the gasket had been put in wrong and was now ruined. They took it in the back and said they didn't have the exact g-shock gasket but the one they have would work. They gave me the watch back and it still had water in it. I asked if they could dry out the water since the new gasket would prevent the water from ever coming out. They dried it over night and assured me that it was good to go or so they thought. The new gasket was not working and it leaked again but this time the whole watch stopped working. Took it back again and they said they would send it to the manufacturer with a 1 month return time. After 5 weeks and me initiating the call to see if it was back an amazingly, my watch was now back, but still not working properly. The owner / jeweler or whoever he was said they could send it back again and have them try to fix it and that the last time they did a "pressure test" and the gasket was fine, but it was now the buttons on the watch that were leaking. Wrong, the watch had never leaked until they opened the back and ruined the gasket. I told him it was not fair to me to be w/o a watch for another 5 weeks and that I did nothing wrong and just wanted a watch that works, he then said he did nothing wrong either. I said really, you put the gasket in wrong and caused all of this. Finally after going back and forth with this arrogant and cocky jerk, he said, "What do you want me to do buy you a new watch", and I said yeah I think that would be fair. So I went and bought a new watch at Kohls, which by the way was on sale, and took it to him with the receipt. After he aggressively put the money on the counter I began to turn around and leave. He then pointed to my old watch and barks, " I just bought that watch, I think its mine." I handed it over, and to my shock, he took it threw it like a baseball in the trash. I just looked at him and thought what a small little man. That's the last time I will ever go there and I'll never recommend them to anyone. You...

Amanda Almeida -I was recommended apex from my mother. It was a terrible experience from the start. The customer service left a lot to be desired. I was quoted 2 weeks to restring my grandmothers 100 year old Navajo squash blossom necklace. I specifically told them to please tell the stringer to not polish or clean the patina off of this piece. I can do that on my own, as it’s antique and sentimental. Okay, great. After two weeks and a few days I called to ask where it was, they couldn’t find my necklace. They spelled my name wrong. We found it. Okay, great. It was shipped off, the restringer called me at 3 weeks to explain that they told me wrong. I was okay with that too. I just went in and picked it up and the patina is gone and it looks terrible. They wouldn’t tell me whether or not they gave the instructions to the stringer. All patina except the inside of the squash blossom is gone. The beads look like they were chemically washed. The back of the squash blossom shows marks from polishing or “cleaning.” As they called it. I’ve had this necklace cared for several times but my jeweler moved. It has never been handled like this. I asked if the notes were included to the jeweler, and the man at the store raised his voice at me! He literally was telling that they wouldn’t polish it and that I was wrong. I said okay I didn’t want it cleaned like this. There’s nothing we can do to bring it back to the way I wanted it to look. No refund offered. They just said “she wanted it to look nice, and the patina will come back when you wear it.” Right. 100 years of antiquing.... that’ll be replaced. I was almost in tears so I just left. It feels like I took my car in to get the oil changed and I came back too find it painted purple. Never... ever.. let them handle your antiques. Thanks Apex, for ruining a family heirloom. Dear condescending man in the store: how dare you raise your voice To a customer! I didn’t say they had buffed it. I asked you a question and you failed to answer it. Great customer service...