DICK'S Sporting Goods — Attraction in Peachtree Corners

Horrible experience with this location. This happened in the Summer of 2015. Brought an Umbro soccer ball. Used it, the stitches on the ball broke in less than 5 months in normal use. I call the customer service to get a new soccer ball because we had also purchased an extended warranty. Customer service was nice and polite, said that we would receive a code to give to the nearest Dick's location to get a new soccer ball of the same value or brand because Umbro is Dick's Sporting Goods exclusive brand so it's definitely covered 100%.

Went to the nearest store; which is also the store we bought the ball in the first place. Talk to the female employee working the register, rudely denies me saying No, this warranty does not cover it anymore because it has changed, you used the ball, blah blah blah. I explain to her why it was covered and what customer service said. She was like "No, I'm not accepting this."(In a rude tone). I ask her to call the manager and she cockily says" I AM THE MANAGER". And guess what? After trying to explain again just to make sure she got the right info, she called her female manager. Yeah right you're the manager.

The manager was even MORE rude and cocky as she was. Basically repeating everything the employee said. The two females were basically racially profiling me because they treated me like I didn't know English and that I didn't read the warranty or understand what the customer service was saying. And probably because I am Asian, they thought that I was trying to trick/lie my way to get a new soccer ball. I don't know if they were being racist, but I can just say they were anything but polite and professional.

I go home and call the special Umbro customer service and the person on the phone was very apologetic for the way we were treated. He said that he would give that location a call to tell them what's up.

We go back to the store and the female manager and her employee were both there. Putting on their b* faces up again. I told them the manager should have received a call from the Customer Service and the female manager cockily said" Pshh, I didn't receive anything." And guess what? Right after that, another male manager came out and said "I received a call, replace their soccer ball". We got our soccer ball and they didn't even dare try to act...

I really disliked how me and my nephew was treated yesterday by the sales rep at the bikes department. First he had a poor attitude like he didn’t want us to be there at all. When asking questions about certain choices my excited nephew was eager to learn about purchasing his own new bike, the guy was very dismissive and talking over him acting like he wanted him to stop asking him questions. What really made me annoyed was when we ask to test drive the bike and the guy said “yes” okay great. I was clearly standing next to the sales rep when he stands there on his walkie talkie saying “He is only test riding the bike don’t let him leave the store with it” not only was i distraught but in disbelief what I had heard from him. I’m so glad my nephew didn’t hear that from that guy as I would’ve said something to him. I was clearly standing next to him and for him to make a comment like that was so crazy to me, I never witness that before. It put a bad taste in my mouth and ultimately I think he wanted us to leave. Seems as if he was just making up all kinds of excuses like he really didn’t want us purchasing that bike at all. This is the worst experience I have ever been in as I felt like we were judged before my nephew could purchase his first bike. This was very poor excuse of customer service. He didn’t look happy nor said anything welcoming or have a good day, nothing. Just stares as if we were ruining his day. This was so horrible and I’m glad my nephew didn’t get to witness what I just witness yesterday by that guy. He was not helpful and very unprofessional, I will not be returning as I didn’t feel welcomed there anyway. We took our business to another...

My husband and I went in 11/3/18 for a tennis racket to give as a gift. The selection is pretty small for a sporting goods store in a tennis crazy area of town and kind of hidden from the main view. Cephus saw me wandering around and recognized that I couldn't find what I was looking for even though he was really far away from me. He came right to me and then led me right to the tennis section. He was a joy to meet and very knowledgeable about the merchandise. He brought in Shelly to help us choose a racket and she was a joy too and really knows the game and the merchandise! They have both set an unbelievable standard of customer service in this store. When I read bad reviews about this store's customer service, I have to believe they did not encounter either of these two rock stars. Thanks again Cephus and Shelly. We will be proud to give the gift you helped us choose and we look forward to seeing you again and again. After being made to feel so welcome and valued, we will...