Panda Express — Restaurant in Peachtree Corners

I went to panda express so she said because I love eating there. I get there and I ordered a big order two big entrées and two kid meals. They gave me the one bag of my adult food and didn’t give me the bag of kids food. We fix the drinks for our kidsand didn’t think to look inside my bag. I stay all the way in Alpharetta and I told her the manager name Miss Tess and told her how far I was and that I didn’t appreciate I didn’t get my kids food. So she said when I come back, she will make my whole order over again and I told her because of that I appreciated her and that I wouldn’t leave a bad review but I told her if I come back, I don’t wanna be harassed as if I’m stealing something And much sure the manager that wasn’t named Tess said she will make my order over again. Then she came out and said we gave you your order the other day I looked at the camera and I said how was that when we talked to Miss Tess on the phone she said she seen both kids meals in front of the cash register, I felt so uncomfortable as if I was stealing something I didn’t feel to leave a review because they took care of my order but the reason I’m leaving this review because you really made me feel uncomfortable, and I definitely will not be back to Panda express It might not care, but I know panda express doesn’t operate that way and me being Manager, I take care of my customers when I’m...

No other way to put it, this is outright theft! This exemplifies corporate greed paired with some of the worst customer service I’ve ever experienced in modern takeout. I placed an order with Panda Express through their app as instructed by Venessa, a server or customer service representative I spoke to on the phone. The total was $21.12, and the pickup time was set for 8:32 PM. Five minutes later, I received a notification that my order was ready.

I drove 20 minutes to pick up my order, only to arrive and be told by Venessa that they didn’t have the two separate items I had ordered. She informed me I could either reach out to corporate for a refund or choose an alternative meal. However, the only food available at that time was a nearly empty tray of one item. It was appalling, I couldn’t get the food I ordered, and they wouldn’t refund my money on-site.

This is nothing short of robbery. Venessa claimed she was following company instructions, which leads me to believe this is a systemic issue. At this point, I am beyond furious. It feels like I’ve been deliberately deceived by a company that is supposed to serve the community. To anyone considering ordering from Panda Express: beware. This company seems set up to exploit its customers rather...

They still owe me 2 free meals due to The fact who took our order just assumed I wanted 2 orange chicken as my choice negative I said 1 orange chicken and she didn't even let me finish my order we had 5 different orders and mine and my daughters were both messed up still have the names and the person who was filling in due to no manager on site. I called she said just come in and we will give you 2 free meals it's been 3 weeks let's see if they stick to their word. It's about time for some panda 🐼 express. I didn't put names but have all 4 2 manager day time and evening time. Plus the girl who took the order and the one whom I called and made a complaint. No spoon or fork nor napkins or fortune cookie her answer was its our responsibility to get our on spoon fork etc.. 🍽 seriously it's a to go order not over the phone walk in place our order and leave and asked is every thing in the bag. The girl was rushing the cooks saying hurry up we have a long line. No wonder my order was screwed up rushing me and the people working not professional at all.🙄😔 I have left before due to a long line out of teriyaki chicken and drove further for panda...