Orangetheory Fitness — Attraction in Peachtree Corners

This place may work for some, but it did NOT work for me.

Pros The staff there is really nice and remember people on a first name basis

The coaches motivate you

Healthcare employees get a discount! Please make sure they give you a discount. They did not add my discount when I first started and charged me for the full amount and the following month did the same thing. please make sure you are checking when they charge you.

Cons If you cannot use the treadmill this becomes a total waste. I only biked and there were days the older people would beat me to the 2 bikes in the studio and I would just have to get creative with the cardio.

30 day guarantee WARNING ⚠️ Apparently, it changes from month to month so be cautious when you sign up and be sure to ask them for a 30day form without that form you cannot get your money back.The contract you sign nor the website says anything about a form so please ask for that form.I had to dispute the charges with my bank. Corporate does NOT answer the phone I have called accounting, customer service and the Leagal department and nothing they call you back on their time. It is not customer service friendly in my opinion.

Research please research the company before you join. I didn't realize how many bad reviews with the BBB they had until I had to file a complaint.

Not everyone has the same experiences so I hope this reviews saves you from a...

If I could not a negative star review I would do it for this studio. I had an issue with the app and booking a class and on my end it showed I was not signed up for the class (I even took a time stamped screenshot to make sure I showed them it didn’t show) and they charged me the no show fee. I have never had an issue with the app. When I called to ask for it to be refunded the front desk girl was very rude and hung up on me. Before she hung up on me said it shows me in the class and I told her the app doesn’t so I checked again after she hung up on me and it popped up. So she added me to class after the fact... so they could get their $12. That’s fine keep your $12 if you really need it.. When I called back to get her name (which was Falaysia—I don’t know if that is correct spelling) she was laughing at me to another employee and said to them, “yeah it’s her who called back”. I emailed the studio manager last Tuesday, October 29th and here it is Monday, November 4th and I still have not heard back from the studio manager. I even followed up with them Friday. You would think if you had an unhappy member they would get back to you. Nope! I will never go back to that studio and I will let future and current OTF members know to NEVER come to this studio! Terrible customer service from the front desk girl and the...

Honestly the worst experience I’ve had with a gym yet. When I was searching around for gyms, I came across orange theory and decided to check them out when I came in for a free session and consultation I told the employee there that I wasn’t sure about signing up because I didn’t know what my schedule was going to be in a couple weeks. I was convinced to sign up against my better judgment and literally a few days later my father passed away and then I found out what my work schedule was going to be which did not work with the classes that were available. I tried to cancel my membership and I ended up having to pay for two months Even though I did not go to one single class. I asked the manager if she could waive the second month especially since I was not able to come to any session and they said no. It really shows a lot about the business they care more about taking your money then giving you a valuable customer experience. I had to cancel because of life events but now I would never go back there because I had to pay them for two months without being able to use the service. And I would not recommend them to anybody knowing their business values. The crazy part is I was planning to come back once I was able to change my schedule in 2023. But forget that I’m going...